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Printer Connectivity Problems? Here’s How to Restore it Online

In today’s digital age, printers have become an essential tool for both personal and professional use. However, at times, you might encounter connectivity issues that can disrupt your printing tasks. One common problem that many users face is when their printer goes offline. If you find yourself wondering, “How do I get my printer back online?” don’t worry – we’ve got you covered. In this article, we will explore some effective solutions to restore your printer’s online status.

Check Printer Connections

The first step in troubleshooting a printer that has gone offline is to check its connections. Start by ensuring that the USB or Ethernet cable connecting your printer to the computer is securely plugged in on both ends. If you are using a wireless printer, make sure it is properly connected to your Wi-Fi network.

If everything seems fine with the physical connections, restart both your computer and the printer. Sometimes, a simple reboot can fix minor connectivity issues and bring your printer back online.

Set Printer as Default

Another reason why your printer may show as offline is if it is not set as the default printing device on your computer. To verify this setting on Windows, go to “Control Panel” and select “Devices and Printers.” Look for your printer icon and right-click on it. From the drop-down menu, choose “Set as Default Printer.”

For Mac users, click on the Apple menu and select “System Preferences.” Then click on “Printers & Scanners” or “Print & Fax,” depending on your macOS version. Locate your printer in the list of devices and click on it. Finally, click on the button that says “Set default.”

By setting your printer as default, you ensure that all print jobs are sent directly to it when selected from any application.

Check Printer Status

Sometimes printers may display an offline status due to various reasons such as paper jams, low ink levels, or other hardware issues. Check for any error messages or indicators on your printer’s display panel that might indicate a problem.

If you encounter any specific error messages, consult your printer’s user manual or the manufacturer’s website for troubleshooting steps. Clearing paper jams, replacing ink cartridges, or resolving any hardware issues can often restore your printer back online.

Update Printer Drivers

Outdated printer drivers can also cause connectivity issues and result in your printer showing as offline. To update the drivers, visit the manufacturer’s website and search for the latest drivers compatible with your printer model and operating system.

Once you’ve downloaded the updated drivers, install them on your computer following the provided instructions. Afterward, restart both your computer and the printer to ensure that the new driver updates take effect.

Updating your printer drivers not only improves compatibility but also addresses any known bugs or issues that could be causing connectivity problems.

Dealing with a printer that has gone offline can be frustrating, especially when you have important documents to print. However, by following these troubleshooting steps – checking connections, setting it as default, checking its status, and updating drivers – you can restore your printer online and get back to printing seamlessly.

Remember to consult your printer’s user manual or contact customer support if you encounter persistent offline issues. With a little patience and these handy solutions at hand, you’ll be able to resolve most connectivity problems and keep your printing tasks running smoothly.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

MORE FROM ASK.COM

What's the difference between problem and task ?

Definition:

• (n.) A question proposed for solution; a matter stated for examination or proof; hence, a matter difficult of solution or settlement; a doubtful case; a question involving doubt.
• (n.) Anything which is required to be done; as, in geometry, to bisect a line, to draw a perpendicular; or, in algebra, to find an unknown quantity.

Example Sentences:

• (1) The evidence suggests a multifactorial etiology for this problem.
• (2) Technical factors that account for increased difficulty in these patients include: problems with guide catheter impaction and ostial trauma; inability to inflate the balloon with adequate guide catheter support; and need for increased intracoronary manipulation.
• (3) Tests showed the cells survive and function normally in animals and reverse movement problems caused by Parkinson's in monkeys.
• (4) IgE-mediated acute systemic reactions to penicillin continue to be an important clinical problem.
• (5) Recent data collected by the Games Outcomes Project and shared on the website Gamasutra backs up the view that crunch compounds these problems rather than solving them.
• (6) This is a fascinating possibility for solving the skin shortage problem especially in burn cases.
• (7) The results of the evaluation confirm that most problems seen by first level medical personnel in developing countries are simple, repetitive, and treatable at home or by a paramedical worker with a few safe, essential drugs, thus avoiding unnecessary visits to a doctor.
• (8) Hoursoglou thinks a shortage of skilled people with a good grounding in core subjects such as maths and science is a potential problem for all manufacturers.
• (9) Despite of the increasing diagnostic importance of the direct determination of the parathormone which is at first available only in special institutions in these cases methodical problems play a less important part than the still not infrequent appearing misunderstanding of the adequate basic disease.
• (10) Inadequate treatment, caused by a lack of drugs and poorly trained medical attendants, is also a major problem.
• (11) Other articles in the series will look at particular legal problems in the dental specialties.
• (12) The problem of treatment oneside malocclusions of adult patients needs to concern of anchorange.
• (13) This exploratory survey of 100 patients with rheumatoid arthritis (RA) was conducted (1) to learn about the types and frequencies of disability law-related problems encountered as a result of having RA, and (2) to assess the respective relationships between the number of disability law-related problems reported and the patients' sociodemographic and RA disease characteristics.
• (14) Psychiatry unlike philosophy (with its problem of solipsism) recognizes the existence of other minds from the nonverbal communication between doctor and patient.
• (15) The evidence suggests that by the age of 15 years many adolescents show a reliable level of competence in metacognitive understanding of decision-making, creative problem-solving, correctness of choice, and commitment to a course of action.
• (16) Many problems at the macroscopic level require clarification of how an animal uses a compartment of suite of muscles and whether morphological differences reflect functional ones.
• (17) Fourteen representative cases of the problem are reported.
• (18) In addition to the phase diagrams reported here for these two binary mixtures, a brief theoretical discussion is given of other possible phase diagrams that may be appropriate to other lipid mixtures with particular consideration given to the problem of crystalline phases of different structures and the possible occurrence of second-order phase transitions in these mixtures.
• (19) This study examines the costs of screening patients for alcohol problems.
• (20) Diphenoxylate-induced hypoxia was the major problem and was associated with slow or fast respirations, hypotonia or rigidity, cardiac arrest, and in 3 cases cerebral edema and death.
• (v.) Labor or study imposed by another, often in a definite quantity or amount.
• (v.) Business; employment; undertaking; labor.
• (v. t.) To impose a task upon; to assign a definite amount of business, labor, or duty to.
• (v. t.) To oppress with severe or excessive burdens; to tax.
• (v. t.) To charge; to tax; as with a fault.
• (1) However, as the same task confronts the Lib Dems, do we not now have a priceless opportunity to bring the two parties together to undertake a fundamental rethink of the way social democratic principles and policies can be made relevant to modern society.
• (2) However, the relationships between sociometric status and social perception varied as a function of task.
• (3) Women seldom occupy higher positions in a [criminal] organisation, and are rather used for menial, but often dangerous tasks ,” it notes.
• (4) Full consideration should be given to the dynamics of motion when assessing risk factors in working tasks.
• (5) This implementation reduced a formidable task to a relatively routine run.
• (6) Early detection of breast cancer is the major indication, and mammography is the single best test for this task.
• (7) An operant delayed-matching task was used to assess the role of proactive interference (PI) effects on short-term memory capacity of rats.
• (8) Learning ability was assessed using a radial arm maze task, in which the rats had to visit each of eight arms for a food reward.
• (9) The effects of noise on information processing in perceptual and memory tasks, as well as time reaction to perceptual stimuli, were investigated in a laboratory experiment.
• (10) A control experiment demonstrated that changes in general arousal could not account for the effects of task difficulty on neuronal responses.
• (11) The pattern of results in simpler tasks is more difficult to interpret.
• (12) In the appetitive passive avoidance task, only the substantia nigra lesion group exhibited a deficiency.
• (13) For such a task, Malawi needs the best government it can get, and this will have to be demanded by the people.
• (14) Stress may increase to an intolerable level with the number of tasks, with higher qualified work and due to the lack of familiarity with fellow workers in ever changing settings.
• (15) The tasks which appeared to present the most difficulties for the patients were written spelling, pragmatic processing tasks like sentence disambiguation and proverb interpretation.
• (16) Fifty-one severely retarded adults were taught a difficult visual discrimination in an assembly task by one of three training techniques: (a) adding and reducing large cue differences on the relevant-shape dimension; (b) adding and fading a redundant-color dimension; or (c) a combination of the two techniques.
• (17) Similarities are pointed out between tasks used for the purpose of operationally defining the schizophrenic 'deficit' and tasks used to define creativity.
• (18) On the reaction time task no main effects were found but the time X drinker category interaction was significant; in session 1 LSD's RT were shorter than those of HSD.
• (19) Two different mental stressors were used: a mental arithmetic task with low stimulus intensity and one with high stimulus intensity characterised by more challenging instructions, a more competitive situation, and exposure to affective noise.
• (20) This information then will allow the physician to determine safe levels of ventilation for a particular work task.

Words possibly related to " problem "

predicament

exemplified

opportunity

abstraction

Words possibly related to " task "

responsibility

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Top Page | Upper Page | Contents | About This Site | JAPANESE

Problem solving and task achievement.

Problems and tasks are sometimes used interchangeably in everyday terms, but they can also be clearly used as terms within a company.

The problem is the gap between what it should be and what it really is. Defective products or machine failures may occur.

On the other hand, the task is the gap between what we want to be in the future and what we really want to be. It will be the realization of new business.

However, as a solution to the problem, you may want to start a new business, so you may think of the same thing as a problem or a task. From experience, it is often easier to think of it as a problem.

At the heart of problem solving and task achievement is what is happening and what is about to happen. As summarized on the Data Science page for problem solving and task achievement , data science can play an important role in grasping the current situation and analyzing factors in advancing them.

A sense of speed

It seems that there are many images in the world of "a project of about 3 months to 1 year" for problem solving and task achievement.

I think this is because the people who publish explanations about problem solving and task achievement are often in the position of consultants. It seems that the reality is that when people from outside the company participate from the standpoint of a consultant, only such a form can be taken.

Although it is within the scope of my experience, there are only a few themes in the company where a sense of speed (delivery time) of "about 3 months to 1 year" is appropriate.

If you're thinking about launching a project, using problem-solving and task-achieving procedures , or using data science, you'll find this sense of speed. It may be quite difficult.

On the other hand, rushing to a solution does not mean that any solution is OK. After all, the rationale is necessary.

It seems to be a contradiction, but to get the rationale, you need problem-solving and task-achieving procedures , and data science . By prioritizing, you can reduce the accuracy of completeness and completeness and proceed efficiently.

The more speed is required, the more efficiency is emphasized.

How to wear a sense of speed

At first, you will be checking the procedure, so I think it's a good idea to try a few themes that are okay over a period of 3 months to 6 months.

What is the difference between Issues and Tasks?

Q: What is the difference between an Issue and a Task?

A: The Issue is information regarding a problem. The Task is the action that will be taken to resolve the problem. 

An example Issue/Task workflow might look something like this:

• Housekeeping reports a broken lamp as an Issue.
• From that Issue, a Task can be created for Maintenance to check it.
• Upon inspection, Maintenance finds that a part is needed and adds a note for the Office staff to order it.
• Office staff orders the part and when it arrives a new Task is created for Maintenance to install it.
• Maintenance marks the installation Task complete, and a Notification is sent to the appropriate manager who can then close out the original Issue.

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Vancouver IT Service Management

Create a problem task, table of contents.

• Script includes and customization
• Request Predictive Intelligence for Incident Management
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• Predictive Intelligence for Incident Management
• Predictive Intelligence for Incident
• ServiceNow Agent app
• ServiceNow Mobile app
• Asset and CI management
• Create an asset class
• Add depreciation to an asset
• Create license assets
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• Transfer order line asset tracking
• Example Asset Management process
• CSDM framework for HAM
• Use the legacy Software Asset Management plugin Overview module
• Legacy Software Asset Management plugin roles
• Installed with the legacy Software Asset Management plugin
• Legacy Software Asset Management plugin setup process
• Find software on the network using the legacy Software Asset Management plugin
• Scan software installations with the system scheduler
• License management with the legacy Software Asset Management plugin
• Add a software license using the legacy Software Asset Management plugin
• Create and manage an enterprise license using the legacy Software Asset Management plugin
• Create and manage a subscription license using the legacy Software Asset Management plugin
• Create an entitlement for the legacy Software Asset Management plugin
• Create a software user license entitlement for the legacy Software Asset Management plugin
• Entitle a license to a configuration item using the legacy Software Asset Management plugin
• Entitle a license to a user or location using the legacy Software Asset Management plugin
• Upgrade a license using the legacy Software Asset Management plugin
• Identify a downgrade child from a software license record using the legacy Software Asset Management plugin
• View a list of unallocated software licenses for the legacy Software Asset Management plugin
• Merge software licenses using the legacy Software Asset Management plugin
• Create and manage software suites using the legacy Software Asset Management plugin
• Calculate software licenses using the legacy Software Asset Management plugin
• License calculation types supported by the legacy Software Asset Management plugin
• Create a custom license type for the legacy Software Asset Management plugin
• Create a custom script for a legacy Software Asset Management plugin license type
• Edit a software discovery model using the legacy Software Asset Management plugin
• Automatically match to an existing model using the legacy Software Asset Management plugin
• Create new models using the legacy Software Asset Management plugin
• Check your software license compliance using the legacy Software License Compliance Checker
• Get started with software counters for the legacy Software Asset Management plugin
• Schedule a software count for the legacy Software Asset Management plugin
• Use a software counter for the legacy Software Asset Management plugin
• Create a software counter for the legacy Software Asset Management plugin
• Set up quick counters for the legacy Software Asset Management plugin
• View software counter results for the legacy Software Asset Management plugin
• View software counter summaries for the legacy Software Asset Management plugin
• View software counter details for the legacy Software Asset Management plugin
• View usage counter results for the legacy Software Asset Management plugin
• Activate the legacy IBM PVU Process Pack
• Validate legacy IBM PVU Process Pack requirements for associating software installations with PVU mappings
• IBM PVU mapping preparation for the legacy IBM PVU Process Pack
• Refresh your legacy Software Asset Management plugin processor definitions
• Legacy Software Asset Management plugin processor definitions
• View IBM PVU mappings for the legacy IBM PVU Process Pack
• Use software counters with the legacy IBM PVU Process Pack
• Installed with the legacy IBM PVU Process Pack
• Create software contracts for the legacy Software Asset Management plugin
• Using software counters with the legacy Oracle Process Pack
• Software models for the legacy Oracle Process Pack
• Request the legacy Oracle Process Pack
• Installed with the legacy Oracle Process Pack
• Create an Oracle software license for the legacy Oracle Process Pack
• Validate legacy Oracle Process Pack requirements for associating software installations with Oracle mappings
• Run the Oracle software counter for the legacy Oracle Process Pack
• Software Asset Management Foundation plugin roles
• Software Asset Management Foundation plugin software discovery and normalization
• Software Asset Management Foundation plugin discovery models and software installations
• Software Asset Management Foundation plugin software reconciliation for compliance
• Request Software Asset Management Foundation plugin
• Manage a SAM Foundation software suite
• Customize a Discovery pattern for Software Asset Management Foundation plugin
• Get started with Software Asset Management Foundation plugin
• Import Software Asset Management Foundation entitlements
• Create a Software Asset Management Foundation entitlement in workspace
• Create a Software Asset Management Foundation software model in workspace
• Create a Software Asset Management Foundation plugin entitlement allocation in classic
• Create a Software Asset Management Foundation plugin software model in classic
• Manually normalize a SAM Foundation software discovery model in classic
• Manually override SAM Foundation edition value in classic
• Software asset overview for Software Asset Management Foundation plugin dashboard
• Run Software Asset Management Foundation plugin software reconciliation in workspace
• View discovery models in workspace
• Software Asset Management Foundation dashboard
• Run Software Asset Management Foundation plugin software reconciliation in classic
• View Software Asset Management Foundation plugin software model results in classic
• Add a Software Asset Management Foundation plugin custom software product
• Add a Software Asset Management Foundation plugin custom license metric
• Migrate Software Asset Management Foundation plugin software installations
• Software Asset Management Foundation plugin properties
• Overwrite customizations for Software Asset Management Foundation plugin migration
• Organization Management
• Installed with Model Management
• Installed with Asset Management
• Domain separation and lifecycle reports
• Quick start test for Asset Management
• Use the Asset Contract Overview module
• Tables installed with Contract Management
• User roles installed with Contract Management
• Script includes installed with Contract Management
• Client scripts installed with Contract Management
• Business rules installed with Contract Management
• Create a contract renewal request
• Renew multiple child contracts
• Supply contract renewal information
• Add or remove assets for a contract renewal
• Add or remove entitlements for a contract renewal
• Update terms and conditions
• Add rate cards to the new contract
• Review contract renewal details
• Approve or reject a contract renewal request
• Receive a purchase order for contract assets
• Results of canceling a contract renewal process
• Contract life cycle
• Create a software maintenance contract example
• Add an asset to a contract
• Add a user to a contract
• Add a configuration item to a contract
• Add a document to a contract
• Renew a contract
• Cancel a contract
• Verify contract administrator assignment for notification
• Approve or reject a contract
• View approval history on contracts
• Create a terms and conditions record
• Add terms and conditions to a contract
• Build a terms and conditions document within a contract
• Contract Rate Card form
• Create a new expense line
• Add a user or asset to a contract
• Create a rate card and assign a user or asset
• Configure rate card expense generation
• View contract expense lines
• Run a contract report
• Define a condition check
• Domain separation and Contract Management
• Procurement roles
• Procurement workflows
• Use the Procurement Overview module
• Business rules installed with Procurement
• Client scripts installed with Procurement
• Script includes installed with Procurement
• Tables installed with Procurement
• User roles installed with Procurement
• Create a purchase order from a request
• Create a transfer order from a request
• Source requests from local stockrooms
• Add an assignment from a request
• Track a request from the service catalog
• Cancel a request from the service catalog
• View and edit a catalog task
• Create a purchase order line item
• Purchase order status
• Purchase order expected delivery date
• Cancel a purchase order
• Cancel a purchase order line item
• Reorder a purchase order
• Reorder a purchase order line item
• Create an asset and reserve it for the requester
• Receive an asset
• Create a receiving slip
• Create a receiving slip line
• Consumable assets
• Components installed with Asset Management - Procurement Integration
• Domain separation and Asset Management - Procurement Integration
• Create a Coupa integration profile
• Reference data synchronization
• Deleting an external procurement application integration profile
• Domain separation and Procurement
• Tables installed with Product Catalog
• Roles installed with Product Catalog
• Script includes installed with Product Catalog
• Client scripts installed with Product Catalog
• Business rules installed with Product Catalog
• Model form fields
• Add compatible models to a hardware model
• Add substitute models to a hardware model
• Create consumable models
• Create a service model
• Add model components to a bundle
• Remove model components from a bundle
• Publish bundled models to product catalog
• Software models
• Create application models
• Work order models
• Models created for VMware support and Amazon EC2
• Add skills to a model
• Publish models to the hardware or software catalog
• Delete models
• Synchronize information
• Link an item to the hardware catalog
• Link an item to the software catalog
• Publish an item to the hardware catalog
• Publish an item to the software catalog
• View a vendor list
• Create a product catalog item
• Activate a product catalog item
• Deactivate a product catalog item
• View model categories
• Create model categories
• Create assets manually
• Edit model categories
• Delete model categories
• Domain separation and Product Catalog
• Benchmarks overview
• Benchmarks roles
• Opt out of Benchmarks
• Configure resolved incident Benchmarks KPIs
• Link or customize a benchmark KPI
• Use Benchmarks data for value management analysis
• View benchmark KPI data
• Benchmarks KPI performance trend and recommendations
• Drill down within benchmark KPI data
• Benchmarks KPI performance trend
• Benchmarks troubleshooting
• Domain separation and Benchmarks
• Change types
• Change Models properties
• Create a user criteria record for Change Management
• State progression for normal, standard, and emergency changes
• Modify the email notification for change request state changes
• Change approval policies
• Change Advisory Board (CAB) workbench
• Upgrade Change Management
• Components installed with ITSM Roles - Change Management
• Installed with Business Stakeholder
• Update change request states
• Installed with Change Management - State Model
• Installed with Change Management - Collision Detector
• Installed with Best Practice - Change Risk Calculator
• Installed with Change Management - Change Schedule
• Activate Change Management - Risk Assessment
• Installed with Change Management - Standard Change Catalog
• Components installed with Change Management - Change Success Score
• Installed with Change Management - Mass Update CI
• Components installed with Change Management -Approval policy
• Installed with Change Management - CAB Workbench
• Activate Change Management ATF Tests
• Installed with Change Management - Core
• Components installed with Change Management - Incident Intelligence
• Components installed with Change Management - Risk Intelligence
• Components installed with Change Management - Standard Change Template Intelligence
• Request Change Management - Case Intelligence
• Components installed with Change Management - Predictive Intelligence Core
• Activate Change Management - Change Flows
• Activate Change Management - Change Velocity dashboard
• Activate Change Management - Change Models
• Activate Change Management Success Probability
• Activate Change Management - Data Archiving
• Configure standard change catalog properties
• Propose a standard change template
• Attach files to a standard change template
• Modify or retire a standard change template
• Change schedules view
• Create a change schedule from the Change Schedules page
• Create a change schedule from the change schedule definition
• Add related tasks to a change schedule
• Define default style rules
• Define style rules from Change Schedule Definitions
• Define style rules from Change Schedules View
• Configure ability to copy a change request
• Create a change request template
• Create a change request assignment rule
• Add a new change request type
• Extend or disable multiple CI association
• Add a state to the state model
• Configure state model transitions
• Create predefined transition condition types
• Attach a process for Change model states
• Configure conflict analysis properties
• Assign a maintenance schedule to configuration items
• Configure a change request to monitor outside maintenance schedule conflicts
• Manage your change schedules and resolve conflicts
• Enable automatic change conflict detection
• Detect conflicts manually and review conflict details
• Success score indicators
• Modify score calculation
• Success score rating
• Success Probability
• Intelligent solutions configurations
• Train the Risk Intelligence solution
• Train the clustering solution for Standard change proposal
• Create a change request from a CI
• Request a standard change from the catalog
• Copy a change request
• Create a change task
• Disable the creation of an unauthorized change request
• Unauthorized change properties
• Associated CIs on a change request
• Mass Update CI
• Use Mass Update CI
• Place a change request on hold
• Refresh impacted services properties
• Create approval definitions
• Create policy inputs
• Create Decision records
• Change Approval Policy workflow activity
• Use the Change Approval Policy workflow activity
• Use the Apply Change Approval Policy flow action
• Create a Change approval policy using decision builder
• Create a CAB definition
• View the CAB calendar
• View CAB meeting details
• Modify CAB meeting details
• Send CAB meeting request to attendees
• CAB meeting attendance using the CAB workbench
• Add new CAB meeting agenda items
• CAB meeting management using the CAB workbench
• Download the Mobile Agent mobile application
• View change tasks
• Add comments to your change tasks
• Resolve or close a change task
• Change Premium dashboard
• Change Management dashboard
• Open Changes Reports dashboard
• Open Changes State Monitor dashboard
• Age of Open Changes Monitor dashboard
• Change Velocity dashboard
• Change Management troubleshooting properties
• Manage the workspace configuration for a Change request in Service Operations Workspace
• Change Management properties
• Risk Calculator property
• Add or modify risk and impact conditions
• Define risk assessments
• Perform risk assessment
• Migrated risk assessment components
• Success Probability definitions
• Calculated Risk Score
• Change Management integration with ITOM Visibility
• Change Management integration with Software Asset Management
• Change Management integration with Hardware Asset Management
• Domain separation and Change Management
• Create a new choice
• Create a custom field
• Add a UI policy
• Create an ACL
• Update the state handler script include
• Update the state model script include
• Create a UI action
• Create a process flow record
• Update the change request workflow
• Change Management workflows
• Change Management Flow Designer actions
• Request Coaching
• Coaching roles
• Domain separation and Coaching
• Define trigger conditions for a coaching opportunity
• Identify and add course items for a virtual coach
• Create a survey and associate with a Coaching opportunity
• Assess a trainee
• Assign skills after completing an assessment
• Training your agents using Coaching With Learning
• Work with your coach
• Coaching field descriptions
• Coaching troubleshooting
• Quick start tests for Coaching
• Request Continual Improvement Management
• Domain separation and Continual Improvement Management
• Continual Improvement Management roles
• Monitor and plan improvements
• View improvement reports
• Create an improvement request
• Accept an improvement
• Prepare an improvement
• Assess an improvement for approval
• Review and close an improvement
• Improvement integration with other applications
• Improvement field descriptions
• Components installed with Continual Improvement Management
• Quick tests for Continual Improvement Management
• Continual Improvements dashboard
• Components installed with Expense Line
• View an expense
• Create an allocation rule
• Automatic expense line creation
• Create expense lines manually
• Delete an expense line
• Create a sample allocation rule
• Use a scripted allocation
• Domain separation and Expense Line
• Service and service offering details
• Business application details
• Application service details
• Digital Portfolio Management Workspace homepage
• Personal portfolios
• Enterprise portfolios
• Navigating enterprise portfolios
• List modules
• KPI groups in Digital Portfolio Management
• DevOps value stream metrics in Digital Portfolio Management
• Activate Digital Portfolio Management
• Create KPI groups, mappings, and visualizations
• Configure KPIs in Digital Portfolio Management with service availability example
• Configure record views
• Configure the Digital Portfolio Management experience
• Configure Digital Portfolio Management to integrate with Process Mining
• Initiate Process Mining projects for KPI groups in Digital Portfolio Management
• Personalize the Digital Portfolio Management Workspace homepage
• Create a personal portfolio
• Work with Needs attention panels
• View relationship maps
• Create enterprise portfolios
• Create demand
• Create an improvement initiative
• Work with enterprise portfolios
• Work with lists
• Roles for Digital Portfolio Management
• Digital Portfolio Management homepage default solution cards
• KPI groups installed with Digital Portfolio Management
• Digital Portfolio Management related applications and data sources
• Process Mining components for Digital Portfolio Management
• Digital Portfolio Management and CSDM reference
• CSDM terms for Digital Portfolio Management reference
• Domain separation and Digital Portfolio Management
• Exploring ITSM Virtual Agent
• Set up ITSM Virtual Agent topics
• Set up the Local Admin Access topic
• Set up actionable notifications for ITSM Virtual Agent
• Set up Issue Auto Resolution for ITSM Virtual Agent
• Enabling dialog intelligence
• IT Issues pre-built topics for ITSM Virtual Agent
• Self-Service pre-built topics for ITSM Virtual Agent
• Citrix session pre-built topics for ITSM Virtual Agent
• Password management topics for ITSM Virtual Agent
• Microsoft Office 365 Group pre-built topics for ITSM Virtual Agent
• Microsoft Active Directory pre-built topics for ITSM Virtual Agent
• Microsoft Exchange Online meeting management pre-built topic for ITSM Virtual Agent
• Microsoft Exchange Server meeting management pre-built topics for ITSM Virtual Agent
• Virtual machine pre-built topics for ITSM Virtual Agent
• Pre-built setup topics for Virtual Agent
• Fulfiller pre-built topics for ITSM Virtual Agent
• Employee Experience topic blocks
• Actionable notifications for incidents in ITSM Virtual Agent
• Actionable notifications for Service Catalog requests in ITSM Virtual Agent
• Actionable notifications for approvals in ITSM Virtual Agent
• Actionable notifications for Password Reset for Virtual Agent
• Actionable notifications for virtual machines in ITSM Virtual Agent
• Actionable notifications for Issue Auto Resolution in ITSM Virtual Agent
• Enabling AI Search in Issue Auto Resolution
• Tracking deflections in ITSM Virtual Agent
• ITSM Virtual Agent Lite pre-built topics
• Exploring Walk-up Experience
• Domain separation and the Walk-up Experience application
• Walk-up Experience portal security and access
• Installed with Walk-up Experience
• Quick start tests for Walk-up Experience
• Configure the Walk-up Experience portal
• Enable Self-Service online check-in for Walk-up Experience
• Configure Walk-up Experience online check-in icon to appear on Service Portal
• Configure Walk-up Experience service channel
• Create or modify Walk-up Experience notifications
• Create or modify Walk-up Experience schedules
• Enable Walk-up Experience appointment booking
• View or modify a Walk-up Experience appointment booking configuration
• Create a record producer to capture Walk-up Experience appointment records
• Configure day-level appointment booking
• Configure daily schedules for Walk-up Experience appointment booking
• Configure excluded hours for Walk-up Experience appointment booking
• Activate and configure appointment booking reminders for Walk-up Experience
• Configure variable time slots for appointment booking
• Create or modify a Walk-up Experience stockroom
• Configuring maximum multiple appointments
• Configure appointment type
• Create a kiosk at a location
• Create or modify Walk-up Experience locations
• Routing walk-up tasks to skilled agents
• Create or modify a Walk-up Experience customer satisfaction survey
• Remove a Walk-up Experience location
• Installed with Badge Reader Integration
• Create or modify Badge Reader Integration event handlers
• Use Badge Reader Client to define and register a badge reader device
• Manually define and register a badge reader device
• Define a user badge configuration
• Request activation approval for a badge reader device
• Configure Walk-up Experience for Badge Reader Integration
• View Badge Scanner Integration scan logs
• Badge Reader Integration customization
• Set up Microsoft Office 365 integration for Walk-up Experience
• View assigned Walk-up Experience locations
• View Walk-up Experience inbox
• Manage automatically assigned Walk-up Experience interactions
• Manage Walk-up Experience interactions manually
• Use platform view to fulfill a Walk-up Experience request from a stockroom
• Use Agent Assist to expedite Walk-up Experience fulfillment
• Work on Walk-up interaction
• Create an appointment through incident
• View and manage Walk-up Experience appointments from application navigator
• Plan your visit
• Walk-up Experience dashboard overview
• Book an appointment at a Walk-up Experience Tech Lounge
• Modify an appointment at the Walk-up Experience Tech Lounge
• Join a queue at the Walk-up Experience Tech Lounge
• Leave a queue at the Walk-up Experience Tech Lounge
• Components installed with ITSM Agent Workspace
• Viewing incident details and your incident tasks in ITSM Agent Workspace - Standard landing page
• ITSM Agent Workspace landing page
• Activate ITSM Workspace Landing Pages – Premium
• Set the default landing page
• Add field or related list to a workspace form
• Create an interaction record in ITSM Agent Workspace
• Create an outage from a task record in ITSM Agent Workspace
• Create an incident in ITSM Agent Workspace
• Create an incident from an interaction
• Create an incident from a chat
• Resolve an incident using knowledge
• Create a knowledge article from an incident
• Report a knowledge gap from an incident
• Capture information on affected configuration items in ITSM Agent Workspace
• Create a copy of an incident in ITSM Agent Workspace
• Propose an incident to be a major incident from a workspace
• Refresh impacted services and CIs
• Create a problem record from an incident
• Create a change request from an incident
• Create a knowledge article from an incident in ITSM Agent Workspace
• Create an improvement initiative from an incident
• Delete an incident
• Create incident from Universal Request in ITSM Agent Workspace
• Transfer incident in ITSM Agent Workspace
• Mark an incident as restricted
• Create and track a problem in workspace
• Create a problem from an interaction
• Create a problem task in a workspace
• Attach a knowledge article to a problem or problem task from Agent assist
• Create a change request from a problem
• Create an improvement initiative from a problem
• Delete a problem
• Create a change request in Agent Workspace
• Create a standard change from an interaction
• Link a change request to an incident through Agent Assist
• Delete a change request
• Disable creating an emergency change in Agent Workspace
• Example for using channel management in Workforce Optimization for ITSM
• Example for using scheduling in Workforce Optimization for ITSM
• Schedule Adherence in Workforce Optimization for ITSM
• Demand Forecast in Workforce Optimization for ITSM
• Example for using teams in Workforce Optimization for ITSM
• Work scheduler in Workforce Optimization for ITSM
• Example for using Coaching in Workforce Optimization for ITSM
• Applaud in Workforce Optimization for ITSM
• Before you begin implementing Workforce Optimization for ITSM
• Activate Workforce Optimization for ITSM
• Customize a Workforce Optimization for ITSM page using the Next Experience UI Builder
• Configure filters for ITSM Manager Workspace
• Assign a primary assignment group for each agent
• Specify access for assignment group data in Workforce Optimization for ITSM manager workspace
• Setting up Channels in Workforce Optimization for ITSM
• Configure the due date logic for shift approval flows
• Configure an event load order in Workforce Optimization for ITSM
• Create or enable access to event types to add them to the team calendar
• Event type extension points in Workforce Optimization for ITSM
• Schedule adherence extension points in Workforce Optimization for ITSM
• Configure properties for schedule adherence and conformance
• Define the minimum and maximum number of agents to forecast demand
• Modify forecast parameters to visualize forecast data
• Create a manual adjustment for a forecast
• Customize a Work Scheduler card using the Next Experience UI Builder
• Set up a work configuration
• Create a client state parameter for Work scheduler
• Create page scripts for Work scheduler
• Define the workItem property in the Work scheduler page configuration
• Define event mappings for Work scheduler
• Configure container components for Work scheduler
• Configure a Work scheduler card heading component
• Configure a display type component for a Work scheduler card
• Configure an avatar component for Work scheduler
• Associate a work scheduler card to the work configuration
• Create extension points for Work scheduler
• Add a system property to set default date range in Workforce Optimization for ITSM
• Create KPI groups to monitor team performance
• Create a threshold for each KPI in a KPI group
• Add managers to a KPI assignment group
• Create Process Mining templates
• Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for ITSM
• Use extension points for skill prediction
• Configure a list menu to display in the Learning tab in Workforce Optimization for ITSM
• External Content Integration Sources
• Extension points for Applaud
• Workforce Optimization for ITSM manager landing page
• Workforce Optimization for ITSM Channels landing page
• Workforce Optimization for ITSM Coaching landing page
• Monitor ongoing work in service channels and queues​
• Manage service channels and queues
• Assist agents by joining their chat conversation
• Allocate work items manually to agents
• Track and analyze agent's performance
• Override channel capacity for an agent
• Associate Amazon Connect queues for ITSM to a ServiceNow instance
• Listen in to an agent call
• Analyze transcripts and sentiments for the Amazon Connect phone channel
• Analyze skills for your teams in Workforce Optimization for ITSM
• Automatically add skills to incidents or interactions in Workforce Optimization for ITSM
• Create a shift plan
• Create a schedule plan
• Enable your teams to sign up for work shifts
• Publish a schedule plan for visibility into team coverage
• Track and manage your teams' schedule
• Analyze your staff alignment using Demand Forecast
• Understanding user criteria for event types in Workforce Optimization for ITSM
• Add events to the team calendar
• Swap your agents' shifts in Workforce Optimization for ITSM
• Monitor schedule adherence of your agents
• Use time-worked summary to analyze agent schedule adherence and conformance
• Assign work based on your teams' skills and capacity
• Matching criteria for work items in Work scheduler
• Add KPI targets for agents
• Analyze the performance trends for your teams
• Get insights into performance of your team
• View the performance data of your team for a specific date
• Coaching Overview page
• Create a course catalog in Workforce Optimization for ITSM
• Create a learning library
• Create internal learning content
• Access external courses using Coaching with Learning
• Assign a course item to agents
• Create a learning path in Workforce Optimization for ITSM
• Assign a learning path to agents
• Create a learning task
• Analyze quiz details in Workforce Optimization for ITSM
• Skills Overview in Workforce Optimization for ITSM
• Add or update skills using Workforce Optimization for ITSM
• Initiate a skill review for teams or groups
• Approve or reject a skill review request
• Assess the quality of your agent's completed tasks
• Create a survey in Workforce Optimization for ITSM
• Assign a survey to agents or groups
• Give your team or teammates applause in Workforce Optimization for ITSM
• Analyze your teams' recognition activity in Workforce Optimization for ITSM
• Notifications in ITSM Mobile Agent for Workforce Optimization for ITSM
• Make a request to swap shifts or take time off using the Mobile Agent application
• Approve or reject a shift swap using the ITSM Mobile Agent application
• Track and manage your agent's schedule using the ITSM Mobile Agent application
• Create a Process Mining project for a KPI group
• Domain separation and Workforce Optimization for ITSM
• Workforce Optimization ITSM Manager Workspace components
• Workforce Optimization for ITSM components
• Channel Management components in Workforce Optimization for ITSM
• Scheduling components in Workforce Optimization for ITSM
• Demand Forecast components in Workforce Optimization for ITSM
• Work Scheduler components in Workforce Optimization for ITSM reference
• Teams components in Workforce Optimization for ITSM
• Workforce Optimization for ITSM integration with Process Mining components
• Coaching components in Workforce Optimization for ITSM
• Skill review request components in Workforce Optimization for ITSM
• Skill Recommendation components in Workforce Optimization for ITSM
• Applaud components in Workforce Optimization for ITSM
• Components installed with Incident Communications Management
• Incident communication plan state model (old)
• Communication plan definition
• Communication task definition
• Communication contact definition
• Communication channel definition
• Create adhoc incident communication plan from Incident Communications Management
• Create adhoc incident communication plan from incident
• Create adhoc incident communication task from Incident Communications Management
• Responsibilities for Incident Communication Plan
• Define contact responsibilities
• Create a contact definition
• Create a default override
• Add a user as a contact
• Close an incident communication plan
• Initiate conference call on incident communication task
• Join or end conference call on incident communication task
• Send communication updates
• Run an incident communication plan report
• Subscribe to incident communication notifications
• Notify with Incident Communications Management
• Domain separation and Incident Communications Management
• Life cycle of an Incident
• Quick start tests for Incident Management
• Incident Management properties
• Configure incident category or subcategory
• Add a category or a subcategory
• Delete a category or a subcategory
• Define priority lookup rules
• Define assignment rules for incidents
• Create incident template
• Create a module that uses incident template
• Create a record producer to log incidents
• Create a record producer using a template
• View VIP status for a caller in incident
• View incident notifications
• Configure default user for auto-closing incidents
• Uni-directional incident ticketing integrations
• Bi-directional incident ticketing integrations
• Logging an incident
• Create an incident
• Capture information on affected configuration items in an incident
• Create a template from the incident form
• Apply a template in the Incident form
• Create an incident task
• Synchronization between an incident and its incident tasks
• Create a record from incident
• Create a request from an incident
• Copy an incident or create a child incident
• Synchronization between a parent and a child incident
• Enable the display of incident special handling notes
• View affected CIs in the dependency views map
• Refresh impacted services and CIs for incident
• Associate CIs with incident
• Update the resolved incident notification template
• Resolve and close an incident
• Configure incidents to close automatically
• Close multiple incidents from list
• Create a UI action to close multiple incidents
• Reopening an incident
• Configure incident ticket page
• Major Incident Management process
• Components installed with Incident Management - Major Incident Management
• Slack notification installed with Major Incident Management
• Quick start tests for Major Incident Management
• Create trigger rules for major incidents
• Create a major incident candidate
• Create a major incident
• Major incident assignment
• Accept or reject a major incident candidate
• Associate multiple incidents with a major incident
• Reject multiple major incident candidates using the Actions menu
• Demote a major incident
• Close a major incident
• View major incident information on the Incident form
• Major Incident workbench — Summary tab
• Major Incident workbench — the Post Incident Report tab
• The Communicate tab in the Major Incident workbench
• Major Incident workbench — the Collaborate tab
• Associate a new post incident report
• Add communication plan from the major incident workbench
• Add similar incidents from major incident workbench
• Access on-call escalation path from major incident workbench
• Major incident overview (dashboard)
• ITIL dashboard
• Incident Overview dashboard
• Incident Management Dashboard
• Incident Premium dashboard
• Incident Daily 7d - 28d dashboard
• Open Incidents Age Monitor dashboard
• Open Incident State Monitor dashboard
• Open Incidents Reports dashboard
• Incident SLA Management dashboard
• Overdue by State dashboard
• Overdue by Age dashboard
• Overdue Reports dashboard
• Domain separation and Incident Management
• Activate Incident Management Best Practice – San Diego
• Components installed with Incident
• Request Incident Management — Core
• Components installed with ITSM Roles — Incident Management
• Component installed with KCS Integration for Incident Management plugin
• Activate Incident Management Notification
• Activate Incident Updates
• Activate Incident Management — ATF Tests
• Request Universal Request integration for Incident Management
• Create incident from Universal Request
• Transfer incident
• Create an associated ticket from an incident
• Resolve, reopen, or close incident associated with universal request
• Customize fields copied from Universal Request to incident
• Restrict an incident access
• Activate the ServiceNow Add-in for Microsoft Office
• Deploy the ServiceNow Add-in for Microsoft Outlook
• Use the ServiceNow Add-in for Microsoft Outlook
• On-Call Scheduling capabilities
• Activate On-Call Scheduling
• Setting up Slack as a contact method
• Setting up SMS and voice messaging as contact methods
• Set up Microsoft Teams as a contact method for an on-call escalation
• Set up mobile push as a contact method for an on-call escalation
• View On-Call schedules
• Configure my availability and contact preferences
• View my group schedules
• View my personal schedule on the My Schedule report
• Request time off and suggest who can cover
• View my On-Call calendar on my calendar app
• Enable users to subscribe to the On-Call calendar
• Configure preferences for a user group
• Override contact preferences for a shift
• Configure a roster
• Update shift details from the On-Call calendar
• Send or resend reminders of an upcoming shift
• Configure the lead time for email reminders
• Manage requests for time off
• Resolve gaps, conflicts, and time-off requests in a shift
• Add a new or returning employee to a roster
• Modify the order of a member in a roster
• Remove a member from a roster
• Updating an On-Call schedule
• Update a schedule entry
• Specify the sources of contact information for schedule notifications
• Manage shifts from the Calendar view
• Manage shifts from the Timeline view
• Set a shift to Draft mode while waiting for info
• Delegate the shift manager [rota_admin] role
• Run an Escalations report to view who is on call
• Run a Schedule report to view my schedule
• Viewing Escalation Overview reports
• Viewing the Performance reports for escalations
• Viewing Group Overview reports
• Configure a table for escalation trigger rules
• Create an escalation trigger rule
• Create an escalation policy
• Escalation and reminder settings for rosters
• Example escalation reports
• Track the progress of an escalation
• View details in an escalation log
• Assigning On-Call Scheduling roles
• Create a shift template to simplify configuring shifts
• Create a group template to simplify configuring schedules
• Getting started with the On-Call Scheduling mobile app
• Mobile On-Call Scheduling overview
• Manage work with ITSM Mobile Agent
• Manage team with ITSM Mobile Agent
• Definitions of On-Call Scheduling terms
• Tables installed with On-Call Scheduling
• Scheduled jobs installed with On-Call Scheduling
• Quick start tests for On-Call Scheduling
• System properties for On-Call Scheduling
• Workflow Activities for On-Call Scheduling
• Domain separation and On-Call Scheduling
• Supporting information for Now Assist for IT Service Management (ITSM)
• Skill inputs and triggers for Now Assist for IT Service Management (ITSM)
• Summarize a chat conversation by using Now Assist for IT Service Management (ITSM)
• Summarize an incident by using Now Assist for IT Service Management (ITSM)
• Generate the resolution notes for an incident by using Now Assist for IT Service Management (ITSM)
• Reassign an incident by using Now Assist for IT Service Management (ITSM)
• Request the generative AI capabilities in ITSM by using the Now Assist panel
• Life cycle of a problem
• Life cycle of a problem task
• Introducing activities for migration
• Preparing for migration
• Resolve blocking modifications
• Review warning modifications
• Map problem states
• Map problem task states
• Activate Problem Management Best Practice — Madrid — State Model
• Prepare base plugins
• Restore base plugins
• Resolve blocking and warning modifications
• Migrate active records
• Migrate inactive records
• Modifications
• Update dashboard overview
• Components installed with Problem Management
• Activate Problem Management Best Practice — Jakarta
• Components installed with ITSM Roles — Problem Management
• Activate Problem Management — ATF Tests
• Configure the problem form layout
• Add a field in the assess mandatory field dialog
• Redesign the problem form
• Configure problem categories
• Define an assignment rule for problems
• Categorize a problem as a major problem
• Create a problem (legacy)
• Assess a problem
• Extension point for Problem Management
• Associate CIs with Problem
• Investigate root cause of a problem
• Resolve and complete a problem
• Create change request from a problem
• Add multiple change requests to a problem
• Assess a problem task
• Complete a problem task
• Resolve related incidents from a problem
• Communicate workaround for Problem
• Communicate a fix
• Use the knowledge check box
• Create a known error article
• Post knowledge
• Problem Overview dashboard
• Problem Management dashboard
• Problem Premium dashboard
• Problem daily 7d - 28d dashboard
• Open Problem Age Monitor dashboard
• Problem form
• Problem Task form
• Legacy Problem form
• Known error article form
• Data lookup for prioritizing problems
• Problem management properties
• Quick start tests for Problem Management
• Domain separation and problem management
• Data for problem resolution
• Synchronization between incident and problem records
• Working with contextual search
• Components installed with Release Management
• Business stakeholder role for Release Management
• Domain separation in Release Management
• Default state categories for Release and Release task tables
• Product hierarchy in Release Management
• Define a product in Release Management
• Define a release in Release Management
• Define a release phase in Release Management
• Define scope of a release in Release Management
• Software control distribution
• Exploring Recommendation Framework
• Configuring Recommendation Framework
• Integrating Recommendation Framework with other applications
• Request Management architecture
• Domain separation in Request Management
• Create a catalog request in Agent Workspace
• Create a request from Universal Request
• Requested item state mapping
• Transfer a request to another department
• Components installed with ITSM Roles — Request Management
• Install Service Builder
• Roles installed with Service Builder
• Service states and approval process in Service Builder
• Create a service in Service Builder
• Create a service offering in Service Builder
• Service Operations Workspace for ITSM landing page
• Recommended Actions for ITSM overview
• Install Service Operations Workspace ITSM Applications
• Configure service desk group access to the Service Operations Workspace landing page
• Redirect specific group agents to Service Operations Workspace
• Disable auto-redirection for all agents to Service Operations Workspace
• Install Agent Client Collector for Investigation
• Install Microsoft Endpoint Configuration Manager for Investigation
• Configure system overview - msinfo32 metrics
• Configure system overview - dsregcmd metrics
• Configure asset utilization metrics
• Configure processes metrics
• Configure services metrics
• Configure logged in users metrics
• Configure Installed application metrics
• Configure remedial action - Restart Service
• Configure remedial actions - End Process
• Configure a metric definition
• Configure CI Actions
• Configure the Remedial Actions Framework
• Configure Recommendation Framework for an incident in Service Operations Workspace
• Recommendation Framework replacement
• Setting up Recommended Actions for ITSM
• Manage customizations in Service Operations Workspace for ITSM
• Modify the greeting text on the landing page
• Customize the donut area color for first-level cards
• Modify the header label for a second-level card
• Modify the highlighted value color in second-level cards
• Modify the Announcements section on the landing page
• Modify the Upcoming section on the landing page
• Create a copy of the Service Operations Workspace landing page
• Configure Service Operations Workspace landing page
• Configure record creation from the new tab menu in Service Operations Workspace
• Enable automatic assignment of interactions to an agent
• Configure a task record form in Service Operations Workspace
• Customization of the incident record page
• Configure a record page tab in Service Operations Workspace
• Configure the Assign or Resolve dialog box for an incident or change request in Service Operations Workspace
• Configure contextual side panel tabs in Service Operations Workspace
• Edit the table configuration for Agent Assist in Service Operations Workspace
• Configure search resources for an interaction
• Customize the on-call support group recommendations
• Create a task type for problem or change in Service Operations Workspace
• Configure the display of requester related records in an interaction
• Configure the task record information in the MS Teams Import tab
• Specify the refresh duration for user presence in Service Operations Workspace
• AI Search in Service Operations Workspace for ITSM
• Configure notifications in Service Operations Workspace
• Enable Computer Telephony Integration providers to interact with the Service Operations Workspace
• Adding Declarative Actions on the Standard Record Page
• Custom Modal Migration in Standard Record Page
• Modify the Record Page in the Service Operations Workspace using the Standard Record Page
• Edit the table configuration for Agent Assist in Service Operations Workspace using the Standard Record Page
• Add a quick link on the ITSM landing page
• Configure a filtered list in Service Operations Workspace
• Create a change request in Service Operations Workspace
• Work on a change request in Service Operations Workspace
• Create a change task in Service Operations Workspace
• Work on a change task in Service Operations Workspace
• Remedial actions using Playbook
• Create an incident in Service Operations Workspace
• Work on an incident in Service Operations Workspace
• Create an interaction in Service Operations Workspace
• Work on an interaction in Service Operations Workspace
• Work on a knowledge article in Service Operations Workspace
• On-Call Scheduling in Service Operations Workspace
• Create a problem in Service Operations Workspace
• Work on a problem in Service Operations Workspace
• Create a problem task in Service Operations Workspace
• Work on a problem task in Service Operations Workspace
• Recommendation Framework in Service Operations Workspace
• Get Guidance based recommendations
• Get field recommendations
• Create a catalog request in Service Operations Workspace
• Collaborate on a task record using Microsoft Teams in Service Operations Workspace
• Service Level Management in Service Operations Workspace
• Work on Walk-up interaction in Service Operations Workspace
• Access your profile in Service Operations Workspace
• Manage your schedule using the Service Operations Workspace
• Approve or reject a shift-swap in Service Operations Workspace
• Request time off using ITSM Virtual Agent
• Clock-in and clock-out your work shift in Service Operations Workspace
• Sign up for your preferred shifts
• Enroll in Learning to take a learning course or complete a learning path
• Complete learning tasks using the Service Operations Workspace
• Review skills to add to your skill set
• Take a survey in Service Operations Workspace
• Give your teammates applause in Service Operations Workspace
• Analyze your teammates' recognition activity in Service Operations Workspace
• Start and end a conference call from Twilio in Service Operations Workspace
• Join or leave a conference call from Twilio in Service Operations Workspace
• Administer an existing Twilio call in Service Operations Workspace
• Reinitiate a conference call from Twilio in Service Operations Workspace
• Start a conference call using Webex in Service Operations Workspace
• Add participants to an existing Webex call in Service Operations Workspace
• Reinitiate a conference call from Webex in Service Operations Workspace
• Start a conference call using Zoom in Service Operations Workspace
• Add participants to an existing Zoom call in Service Operations Workspace
• Join a conference call from Zoom in Service Operations Workspace
• Mute participants from a Zoom conference call in Service Operations Workspace
• Leave a Zoom conference call in Service Operations Workspace
• End a Zoom conference call in Service Operations Workspace
• Start a conference call using Microsoft Teams in Service Operations Workspace
• Add participants to an existing Microsoft Teams call in Service Operations Workspace
• Join a conference call from Microsoft Teams in Service Operations Workspace
• Mute participants from a Microsoft Teams conference call in Service Operations Workspace
• Leave a Microsoft Teams conference call in Service Operations Workspace
• End a Microsoft Teams conference call in Service Operations Workspace
• Reinitiate a conference call from Microsoft Teams in Service Operations Workspace
• Initiate a chat from Sidebar in Service Operations Workspace
• Computer Telephony Integration in Service Operations Workspace
• Live Agent chat in Service Operations Workspace
• Components installed with Service Operations Workspace ITSM Applications
• Components installed with Agent Client Collector for Investigation
• Components installed with Microsoft Endpoint Configuration Manager for Investigation
• Components installed with Remedial Actions Framework
• Components installed with Metrics and CI Actions Framework
• Recommendation rules for an incident in Service Operations Workspace
• Contexts in Recommended Actions for ITSM
• Rules in Recommended Actions for ITSM
• Guidance based recommendations in Recommended Actions for ITSM
• Field level recommendations in Recommended Actions for ITSM
• Guidances in Recommended Actions for ITSM
• Resource generators in Recommended Actions for ITSM
• Viewing the historical data of CI metrics
• Create a script in Microsoft Endpoint Configuration Manager
• Extend hardware inventory
• Verify a CMPivot entity
• Service Portfolio Management overview
• Service Portfolio Management capabilities
• Service Portfolio Management services
• Service Portfolio Management portfolios
• Activate Service Portfolio Management
• Service Portfolio Management activation administration
• Service Portfolio Management users and roles
• Set up services and commitments in Service Portfolio Management
• View Service Portfolio Management sample IT services portfolio content
• Create portfolios
• Create taxonomy layer definitions
• Create taxonomy nodes
• Create a service
• Apply scope to a service
• Create a service offering
• Add a commitment to a service offering
• Subscribe users to a service offering
• Create catalog items for service offering subscribers
• Reporting for services and service offerings
• Service Portfolio Management service offering price
• Set service offering price models and units
• Log outages
• View availability results
• Convert services in bulk
• Service Level Agreement (SLA) results
• Installed with Service Portfolio Management
• Service Portfolio Management and CSDM reference
• Domain separation and Service Portfolio Management
• Service Owner Workspace performance metrics
• Installed with Service Owner Workspace
• Quick start tests for Service Portfolio Management Premium
• Service Owner Workspace Migration Dashboard
• Service Owner Workspace integrations
• Configure Service Owner Workspace metric definitions
• Configure Service Owner Workspace portfolio metrics
• Generate a service offering availability
• Change scope to Service Portfolio Management Premium
• Create indicators in Service Portfolio Management Premium
• Access Service Owner Workspace
• Service offering to catalog item relationships
• Service Portfolio Management Premium notifications
• Service Owner Workspace Service Offering survey
• Configure the estimated spend offering cost source
• Service Level Management concepts
• Define a service contract
• Service Level Agreement (SLA) breakdown definitions
• Actual and business elapsed times
• Installed with Service Level Management
• Installed with SLA breakdown definitions
• Script includes installed with SLA timeline
• Installed with Service Level Management - SLA Timer Config API
• Script Includes installed with SLA Timer Config API
• Create an SLA definition
• Configure SLA retroactive start and pause
• Configure the SLA timer
• Create a custom SLA condition rule
• Invoke an SLA condition rule globally
• Invoke SLA condition rules on a specific SLA definition
• Create SLA breakdown definitions
• Run the 2011 SLA engine asynchronously
• Recalculate SLA times automatically
• Use exact times in SLA calculations
• Configure SLA repair
• Repair SLA from a form
• Repair SLAs from a list
• View SLA timeline
• Add custom business rules to Service Level Agreement (SLA)
• Add custom business rules to Service Level Agreement (SLA) considerations
• Verify SLA definition using SLA timeline
• Flows for SLA
• SLA notifications
• Workflows for SLA
• SLA duration types
• Schedules within SLA
• SLA duration and schedules
• Time zones in SLAs
• SLA conditions
• SLA transitions
• SLAConditionBase script
• SLAConditionSimple script
• Service Level Agreement (SLA) process example
• Scheduled jobs for SLA
• SLA Repair workflow
• Understand why an SLA did not trigger as expected
• Use SLA timeline to determine business schedule
• Use SLA timeline to understand SLA stage change
• Use SLA Timeline to validate a new SLA definition
• Legacy SLA fields
• Upgrade SLA to 2011 engine
• Organize the migration process
• Convert an SLA to an SLA Definition
• Reactivate escalation engine
• Task SLA table
• Service level management overview dashboard
• Service level management PA dashboard
• Domain separation and Service Level Management
• Quick start tests for Service Level Management
• Configure Service Level Agreement (SLA) properties
• Migrate to service level management
• Install the Site Reliability Operations application
• User roles and responsibilities in SR Ops
• Optional: Set up SMS and voice notifications
• Configure the change request type for SR Ops
• Import and commit the quick-start update set
• Activate the quick-start team catalog item
• Configure quick-start system properties
• Configure notifications and approval for team creation
• Set up the first SR Ops team
• Run script to load service map on the Service form
• Run script to load the Service Operations Workspace module on the SR Ops workspace
• Run fix scripts manually when you upgrade to Quebec from Paris 12.0
• SR Ops Workspace home page
• SR Ops system properties
• SR Ops notifications
• Set up on-call schedule and escalation policies for your team
• Manage your team details
• Manage your team members
• Manage services for your team
• Create an on-call schedule for your team
• View on-call schedule of a team
• View your on-call schedules
• Deactivate a team
• Create a web service account
• Create services and configure relationships between them
• Optional: Set up an On-Call schedule
• Remove a service from the service map
• Delete a service from the service map
• Use the command line interface to create and update services or relationships
• Edit the details of a service offering
• Delete a service offering
• Create an incident from a service
• Create a change request from a service
• Delete a service record
• Define a custom action
• Define a custom condition to trigger actions
• Create alert rules for a service
• Create alert rules for an integration
• Filter alerts, incidents, and change requests
• Approve a change request
• View the CMDB map of an SR Ops service
• Install Microsoft Teams Spoke for ServiceNow Integration Hub
• Create a Webhook URL for a channel in Microsoft Teams
• Create an alert rule configuration for Microsoft Teams
• View notifications for an event in a service
• Configuration Variables
• Install Slack Spoke for ServiceNow Integration Hub
• Create a Webhook URL for a channel in Slack
• Create an alert rule configuration for Slack
• View Slack notifications for an event in a service
• Configuration variables for Slack
• Create a webhook endpoint in SR Ops
• Configure webhook in Azure
• Sample payload from Azure
• Configure webhook in AWS
• Sample payload from AWS
• Configure alert rules and notification on Dynatrace
• Sample payload from Dynatrace
• Create a notification channel
• Create an alert policy
• Create alert conditions
• Sample payload from New Relic
• Configure webhook in Datadog
• Sample payload from Datadog
• Configure webhook in Google Cloud Platform
• Sample payload from Google Monitor
• Configure webhook in Grafana
• Sample payload from Grafana
• Domain separation and Site Reliability Operations
• Install Site Reliability Metrics
• Site Reliability Metrics basic terminologies
• User roles and responsibilities in SRM
• SRM system properties
• Source alerts from an APM tool
• Create a reliability indicator
• Edit a reliability indicator
• Delete reliability indicator
• Create action definitions
• Create an error budget policy
• SRM notifications
• Site Reliability Metrics change approval policies
• ITSM Success Dashboard indicators components
• Install ITSM Success Dashboard indicators
• Configure the knowledge base for ITSM Success Dashboard indicators
• Configure Virtual Agent topics for ITSM Success Dashboard indicators
• Set fulfillment automation level of catalog item for the Success Dashboard indicators
• Add contributing indicators
• Update more information cards
• Run Update formula script for ITSM Success Dashboard indicators
• Activate Performance Analytics jobs for ITSM Success Dashboard indicators
• Set the refresh interval for Success Dashboard indicators
• Automate the fulfillment of catalog items in ITSM Success Dashboard indicators
• Create a cost savings indicator for ITSM Success Dashboard
• Update the default currency code for ITSM Success Dashboard indicators
• Customize the contributing indicators in Success Dashboard indicators
• Configure the contextual help content for Success Dashboard
• View process insights on ITSM Success Dashboard
• Identify the automation opportunities on ITSM Success Dashboard
• Monitoring the KPIs of your ITSM implementation
• Share the Success Dashboard indicators
• Benchmarks for Success Dashboard indicators
• Estimated Cost Savings for Success Dashboard indicators
• View metrics for selected period in ITSM Success Dashboard indicators
• Create target for the KPI in the Success Dashboard
• Success Dashboard indicators user roles and responsibilities
• ITSM Success Dashboard indicators KPI definitions and formulas
• Components installed with Task-Outage Relationship
• Add the Outage UI action to another task form
• Associate a task with an outage
• Create an outage from a task
• Domain separation and task outage
• Task Intelligence for ITSM Admin Console
• Install Task Intelligence for ITSM
• Set up your incident prediction model
• Edit an incident prediction model in Task Intelligence for ITSM
• Export an incident prediction model
• Monitoring and Analytics for Task Intelligence for ITSM
• Components installed with Task Intelligence for ITSM
• Components installed with Collaboration services
• Setting up Slack for communication
• Configure Slack as a communication channel for a communication task
• Import messages from an incident
• Create a Slack channel for a collaborative communication task
• Create slack channel for an incident
• Add form section to view slack channels
• Associate existing slack channel with a group
• Open slack from an incident
• Slack slash commands
• Understanding Vendor KPI Groups setup and use in Vendor Management Workspace
• Example for Vendor Management Workspace setup
• Vendor Success Indicators in Vendor Management Workspace
• Service Credits in Vendor Management Workspace
• Activate Vendor Management Workspace
• Customize a Vendor Management Workspace page using UI Builder
• Integrating Vendor Management Workspace with other ServiceNow applications
• Create a vendor in Vendor Management Workspace
• Generate the Vendor Satisfaction Assessment in Vendor Management Workspace
• Create KPI groups to track metrics for your vendors
• Create an improvement in Vendor Management Workspace
• Create a service credit in Vendor Management Workspace
• Create a vendor ticket in Vendor Management Workspace
• Set up table attributes in Vendor Management Workspace
• Set up indicator attributes in Vendor Management Workspace
• Vendor Management Workspace landing page
• Analyze Vendor KPI Groups
• Compare your vendor characteristics with high-performing vendors in Vendor Management Workspace
• Compare vendor performance within a vendor KPI group
• Add targets for vendor score KPIs
• Associate contracts with vendors
• Associate SLAs and Service Commitments with Vendors
• Get insights into your vendors' performance
• ITSM Vendor Management Mobile dashboard
• Access Vendor Management Mobile on your ServiceNow agent app
• Get notified about the vendors you manage using the Vendor Management Mobile application
• Access information related to your vendors using the Vendor Management Mobile application
• Installed with Vendor Management Workspace
• Installed with Vendor Success Indicators in Vendor Management Workspace
• Vendor KPI Groups in Vendor Management Workspace reference
• Configure domain separation for Vendor Management Workspace
• Quick start tests for Vendor Management Workspace in configurable workspace
• Components installed with ITSM Predictive Intelligence Workbench
• Domain separation and Predictive Intelligence Workbench
• Configure ITSM Predictive Intelligence Workbench settings
• ITSM Predictive Intelligence Workbench notifications
• Create an ITSM Predictive Intelligence Workbench user group
• Predictive Intelligence Workbench Migration Utility
• Predictive Intelligence Workbench pretrained use cases
• Predictive Intelligence Workbench integration and customization
• Predict Assignment Group for incoming incidents
• Predict Category for incoming incidents
• Predict Change risk
• Predict Configuration Item for incoming incidents
• Predict Service for incoming incidents
• Similar Business Applications
• Similar Demands
• Similar Ideas
• Similar Projects
• Suggest relevant Incidents for an Incident
• Suggest relevant Incidents for a Major Incident
• Suggest relevant Major Incident for an Incident
• Suggest relevant KB articles for an Incident
• Suggest relevant Open incidents for an Incident
• Suggest relevant Resolved Incidents for an Incident
• Suggest relevant Open Change requests for an Incident
• Suggest relevant Open Problems for an Incident
• Suggest skill assignment by comparing completed work with skills
• Manage ITSM Predictive Intelligence Workbench use cases
• ITSM Predictive Intelligence Workbench dashboard
• IT Executive dashboard
• IT Manager dashboard
• IT Agent dashboard
• User roles and personas in ITSM Mobile Agent
• ITSM Mobile Agent features and plugins
• Get started with AI search in new or zBoot instances
• Get started with AI search in upgraded instances
• Switch back to Zing search in ITSM Mobile Agent
• Enable dark theme in ITSM Mobile Agent
• Filter records
• Add deep linking support to ITSM Mobile Agent
• Install ITSM Mobile Agent
• Migration from ITSM Mobile to ITSM Mobile Agent
• Migration to ITSM Mobile Agent 5.0.3
• Configurable actionable notifications for ITSM Mobile Agent
• Enable Push notification categories for ITSM Mobile Agent
• Log in to ITSM Mobile Agent
• Create an incident from app landing page
• Initiate a chat with the caller from an incident
• Initiate a chat with the assignment group from an incident
• Initiate a conference call with the caller from an incident
• Add participants to a conference call from an incident
• Join an active conference call from an incident
• View active collaborations
• View active and inactive participants in the conference call
• End a conference call
• Initiate a conference call from an incident task
• Add participants to a conference call from an incident task
• Join an active conference call from an incident task
• Process an incident at risk
• Process a breached incident
• Change tasks
• View catalog tasks
• View upcoming shifts with On-Call Scheduling
• Request time off with On-Call Scheduling
• View on-call group members
• Overdue changes
• Unassigned incidents
• Manage upcoming shifts with On-Call Scheduling
• Manage time-off requests with On-Call Scheduling
• Manage gaps and conflicts with On-Call Scheduling
• Performance metrics
• Active major incidents
• Review and work on a major incident candidate
• Major incident dashboard
• Initiate a chat with the caller from a major incident
• Initiate a chat with the assignment group from a major incident
• Add participants to a conference call from a major incident
• Join an active conference call from a major incident
• End a conference call from major incident
• Domain Separation for ITSM Mobile Agent
• Release version :  Vancouver Utah Tokyo
• Updated Aug 3, 2023
• 1 minute read
• Problem Management

Problem tasks are how the problem coordinator asks subject matter experts for help with identifying the root cause and proposed fix for a problem. Divide the problem into multiple problem tasks to help with the investigation. You can assign the problem tasks to different assignment groups or users.

Before you begin

Role required: itil, sn_problem_write, admin, problem_admin, problem_coordinator, problem_manager, or problem_task_analyst

• Navigate to All > Problem > Open .
• Open the problem record for which you want to create a problem task.
• In the related list of the problem record, click Problem Tasks and click New .
• On the form, fill in the fields. For a description of the field values, see Problem Task form .
• Click Submit . The problem task enters the New state. If you have filled the mandatory fields that are necessary to move a problem task record to the Assess state, the problem task record directly moves to the Assess state. If you want to add any additional field for the assess state, you must add the field at System UI > Form Sections . For more information, refer Add a field in the assess mandatory field dialog .

What to do next

Assess the problem task.