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Discover the Benefits of Viewing Your Rogers Bill Online

In today’s digital age, convenience is key. With everything accessible at our fingertips, it’s no wonder that companies like Rogers have made it easier than ever to manage your bills online. By offering the option to view your Rogers bill online, you can save time, reduce clutter, and have a better understanding of your monthly expenses. In this article, we will explore the benefits of viewing your Rogers bill online and how this simple step can make a big difference in managing your finances.

Access Anytime, Anywhere

One of the greatest advantages of viewing your Rogers bill online is the ability to access it anytime and anywhere. No longer do you need to wait for a paper bill to arrive in the mail or search for it in piles of documents. With just a few clicks, you can log into your Rogers account and view your bill instantly. Whether you’re at home, at work, or on the go, having this flexibility allows you to stay organized and keep track of your expenses effortlessly.

Reduce Clutter and Go Green

By choosing to view your Rogers bill online instead of receiving a paper copy in the mail, you are not only reducing clutter but also doing your part for the environment. Physical bills tend to pile up over time and take up valuable space in our homes or offices. They can easily get lost or damaged, causing unnecessary stress when trying to locate important information. By going paperless with your bills, you not only free up physical space but also contribute to reducing deforestation and minimizing carbon emissions associated with paper production and transportation.

Detailed Billing Information

Another advantage of viewing your Rogers bill online is access to detailed billing information that may not be available on a physical copy. Online bills often provide itemized breakdowns of charges for services such as internet plans, television subscriptions, mobile devices, or home phone lines. This level of detail can be beneficial in understanding your usage patterns, identifying any discrepancies, or even comparing plans to find potential cost-saving opportunities. Having this information readily available empowers you to make informed decisions about your services and ensure that you are getting the best value for your money.

Convenient Payment Options

Viewing your Rogers bill online also comes with the added benefit of convenient payment options. Instead of writing a check or visiting a physical location, you can easily make payments online using various methods such as credit cards, debit cards, or electronic funds transfers. Some online platforms even offer automatic payment options, where you can set up recurring payments to ensure that your bills are always paid on time. With these features, managing your finances becomes hassle-free and allows you to focus on other important aspects of your life.

In conclusion, viewing your Rogers bill online offers numerous benefits that can greatly simplify the way you manage and pay your bills. The convenience of accessing your bill anytime and anywhere, reducing clutter and going green by eliminating paper bills, having access to detailed billing information, and enjoying convenient payment options all contribute to a better overall experience. So why wait? Take advantage of this digital solution today and streamline your bill management process with ease.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

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Home / News / Rogers Business Self-Serve Portal has moved

Rogers Business Self-Serve Portal has moved

Wednesday, December 8, 2021

You can no longer access the Business Self-Serve Portal site from bss.rogers.com

Please  access the Business Self-Serve Portal through the link below.

https://bss.rogers.com/bizonline

Your login credentials remain the same and you will still have access to the past 18 months of invoices.

If you have forgotten your login information or password, need to be set-up with on-line access or need assistance to navigate the portal please please submit a ticket request here and we will get get in touch with you.

Wednesday, December 8, 2021  |  Categories: News Share: Twitter , Facebook Short URL: https://carleton.ca/mobileservices/?p=15061

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We are excited to introduce these new enhancements for a more seamless ordering experience.

Here is what’s NEW!

Real-Time Inventory

• When placing a wireless order, the device availability is now Real-Time
• The device indicators will display what is: In Stock, Low Stock (with a number of devices remaining) and Out of Stock
• Once an offer is selected, the device(s) is secured in your ordering cart for 15 minutes to complete your order
• When there is one-minute left, there is a prompt to either continue or cancel the order. By simply clicking “continue”, you will have an additional 15 minutes to complete your order

What is a passcode?

Information.

Every tech problem made painless

If you are an enterprise or small business customer, please call likewize at 1-855-877-3887 to file your service request..

Rest assured, your Rogers device protection plan continues to offer great protection with many benefits such as flexible repair options, fast service, first phone screen repair on us (Device Protection only), and more.

These program changes are being communicated to customers through a bill message starting July 20th. If you are impacted, you will receive a bill message on your first wireless bill after July 20th.

For more information, including a summary of your Device Protection changes, along with your updated terms and to verify your enrolled device, click here .

Program Overview

Enrolling in device protection is easy! Simply sign up when you purchase and activate your new phone or device and your protection starts immediately.

Need a little time to think it over? Enrollment is available for up to 60 days after purchase. Please note that your device must be fully operational at the time of program enrollment in order to enroll.

Select Your Plan

Click on your plan below to see your program overview.

• Device Protection for Apple featuring AppleCare Services

Protection includes loss, theft, accidental damage from handling, and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here .

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Please Note: You must enable the Find My feature on your device at the time you enroll to be eligible for a loss or theft service request.

Cost Overview

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions .

Protection includes loss, theft, accidental damage from handling, and warranty malfunction**. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here .

**In Manitoba and Saskatchewan, Device Protection for Apple featuring AppleCare Services is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides warranty protection.

*This is the current Monthly Service Fee for Device Protection for Apple featuring AppleCare Services. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

Protection includes accidental damage from handling and warranty malfunction. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here .

Pricing ranges from $6.99 to $15.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $129.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Protection includes loss, theft, accidental damage from handling and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here .

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Claims. You are also eligible for one loss or theft Claim in any rolling 12-month period. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*The Screen Repair Deductible for iPhone models 12 and newer (excluding iPhone SE) applies individually to front screen and back glass breakage. For illustrative purposes, if the claim is for both front screen and back glass breakage repair, the deductible is $78 ($39 per repair).You are not required to pay a Screen Repair Deductible for up to one claim for the repair of either front screen or back glass breakage with the following exclusions and limitations: (1) iPads are excluded; (2) back glass breakage repair applies to iPhone models 12 and newer (excluding iPhone SE), for all other models and devices, back glass damage is considered to be “All Other Damage”; and (3) there must be no other defects or evidence of loss or failure present at the time of screen repair.

**Loss/Theft protection not available for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Insurance Policy .

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an Apple Store or Apple Authorized Service Provider for repair.

  MAIL IN: Mail your device to us for repair.

  LOSS/THEFT REPLACEMENT: Replace your device with an Apple certified replacement of the same make, model, colour and memory.

• Device Protection for Android

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12-month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

*This is the current Monthly Service Fee for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Device Protection for Android Terms & Conditions .

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). ** Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

**In Manitoba and Saskatchewan, Device Protection for Android is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides extended warranty protection.

Protection includes accidental damage from handling and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

You are eligible to receive up to two fulfilled Service Requests in any rolling 12-month period beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Protection includes loss, theft, accidental damage from handling and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present.

You are eligible to receive up to three fulfilled Claims (of which two Claims may be for accidental damage from handling or mechanical or electrical breakdown or malfunction and one Claim may be for loss or theft) in any rolling 12-month period beginning on the date of your first Claim. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

View the Device Protection for Android Insurance Policy .

  WALK IN: Take your device to an approved vendor for repair.

  WE COME TO YOU: Have the Likewize Repair van come to you to repair your device.

  LOSS/THEFT REPLACEMENT: Replace your device with a like device.

View your program details and check the status of a Service Request.

Frequently Asked Questions

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize .

Questions About Your Program

Device protection for apple featuring applecare services and device protection for android, for details about premium device protection or device protection lite plans, see the terms & conditions here ..

How much does it cost?

A Monthly Service Fee/Premium ranging from $6.99 to $18.99 depending on your device tier will appear on your Rogers bill. Please note that a Processing Fee/Deductible is also required when your Service Request/Claim is approved. Repair Processing Fees/Deductibles range from $39.00 to $129.00 depending on your device and damage type. Loss and theft Processing Fee/Deductible range from $150.00 to $400.00 depending on your device tier. Loss and theft protection is not available for Apple Watch. Please note that prepaid credit cards cannot be used to pay your Processing Fee/Deductible. To see your specific Processing Fee/Deductibles, go to your Cost Overview above.

What is included in the first screen repair?

Are there other fees I should know about?

No Term Price/MSRP (excluding tax)

Non-return fee, locked device fee, service request/claim conversion fee, $0.00 - $599.99, $600.00 - $799.99, $800.00 - $1499.99, $1,500.00 - $3,000.00.

What does my Device Protection protect?

What does ‘IMEI-based protection’ mean?

IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected. If you change or upgrade your device, you must re-enroll in device protection. If you switch your SIM card to a different device, that device is NOT protected.

When do I file a Service Request or Claim?

How do I file a Service Request/Claim?

Our Service Request/Claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request/Claim page .

How long do I have to complete a Service Request/Claim?

Once you file a Service Request/Claim, you have 60 days to complete the process. This includes paying any applicable Processing Fee/Deductible, providing any information or documentation requested and providing your device for repair.

What do I do if I have issues uploading my documentation to My Plan ?

If you are experiencing issues uploading your service request/claim statutory declaration or other requested documents, you can email them to [email protected] or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd, Suite 1600C, Southlake, TX, 76092, USA. Requested documentation sent by mail or email may delay the processing of your service request/claim.

If my device is replaced or repaired, am I protected for the new device?

Your replaced or repaired device is still protected as long as you are enrolled in a Device Protection plan. Device Protection for Android Replacements and repaired devices come with a 12-month warranty. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, file a warranty service request/claim here . Device Protection for Apple featuring AppleCare Services Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty. If you experience any problems with your replaced or repaired device, all 1-800-263-3394 to speak directly to an AppleCare Advisor.

How many Service Requests/Claims am I allowed?

Will I get the same device for an approved loss or theft Service Request/Claim?

What is protected in my province?

In Quebec, who provides the protection coverage for customers enrolled on or after July 26, 2023?

In Quebec, the program is an insurance offering, and coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or Rogers.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new device and your protection will start immediately. Need a little time to think it over? Enrollment is available for 60 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll.

Am I required to pay a Processing Fee/Deductible before I get my device repaired or replaced?

Yes. You are required to pay a non-refundable Processing Fee/Deductible for each approved Service Request/Claim. Please note that prepaid credit cards cannot be used to pay your Processing Fee/Deductible.

How will I be billed for my Monthly Service Fee/Monthly Premium?

Monthly: Your Monthly Service Fee/Monthly Premium will be added to your monthly Rogers bill.

How do I cancel?

You may cancel your enrollment at any time by contacting Rogers . In Quebec, Manitoba and Saskatchewan, please see your insurance policy in the Resources section for more information on cancellation.

What should I do with my damaged device?

What can I do online?

Lots! You can check your Monthly Service Fee/Monthly Premium and Processing Fees/Deductibles, review your plan documents, start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and log in.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call Likewize Device Protection at 1-855-877-3887 Monday through Friday – 8am to 12am ET, Saturday and Sunday – 8am to 10pm ET.

Questions About Device Repair

What determines which fulfillment options are offered?

Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Likewize’s or partners or an Apple Authorized Service Provider. When you complete your Service Request/Claim you will be presented with repair partners in your area.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired within 3-5 business days and returned to you via next business day delivery

What happens if the repair provider cannot fix my device?

If your device is unrepairable you will receive a replacement.

What happens if I have an issue with my device after repair?

Device Protection for Android All repair work is guaranteed for 12-months by our partners. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, simply return to the repair shop or go online to file your repair warranty Service Request/Claim. Device Protection for Apple featuring AppleCare Services Your warranty continues on your repaired device for as long as you are enrolled in the plan. If you exit the plan, your repaired device comes with a 90-day warranty. If you experience any problems with your repaired device, call Apple at 1-800-263-3394.

For the fastest service, file a service request or check the status of your service request online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.

Existing Service Request New Service Request Billing New Coverage Problem Creating Account Unable To Change Handset Other Please leave this field empty.

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program brochure, terms & conditions and policy documents, and other information pertinent to your plan.

The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions. PLEASE READ THE TERMS AND CONDITIONS OR POLICY DOCUMENTS APPLICABLE TO YOUR PLAN AND PROVINCE BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Under the Device Protection Plans, loss/theft Service Requests/Claims will be fulfilled with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. For Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced. You are not required to purchase a Device Protection Plan to activate wireless service. The program may provide a duplicate of other sources of coverage. Contact your insurance agent to determine if you have coverage for your wireless device under existing insurance policies you may currently own. You may cancel your plan subscription at any time.

The Device Protection Plans are a repair and replacement service provided to the customers of Rogers. The Device Protection Lite Plans are a repair service provided to the customers of Rogers. The service contract is provided by Rogers. In Manitoba and Saskatchewan, Device Protection is a combined insurance policy and service contract offering. For Device Protection Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. For Device Protection Lite Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or Rogers.

PLEASE READ THE INSURANCE POLICY AND/OR SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

For insurance policy holders in Manitoba and Saskatchewan Coverage is provided by AIG Insurance Company of Canada and administered by Paisley Partners Insurance Brokers in conjunction with Likewize Device Protection, Ltd. Any insurance policy related inquiries in these two provinces should be directed to Paisley Partners Inc.

Paisley Partners Inc. 4100 Yonge Street, Suite 415 Toronto, Ontario M2P 2B5

Phone: 1-855-681-7069 Contact: Dan Bilancia (Broker) Email: [email protected]

Website: https://paisley-partners.com

Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:

By Mail: Likewize Device Protection, Ltd. 1235 Bay Street, Suite 400 Toronto, ON M5R3K4

In Quebec, as of July 26, 2023, the Device Protection for Apple featuring AppleCare Services and Device Protection for Android programs are insurance offerings for newly enrolled customers. Device Protection for Android and Device Protection for Apple featuring AppleCare Services are underwritten by Zurich Insurance Company Ltd (Canadian Branch) (First Canadian Place, 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9), distributed by Rogers and administered by Likewize Device Protection, Ltd. The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and Rogers are not parties to the insurance contract. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to your complete Insurance Policy below.

Select your Plan:

If you live in:

Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, or Labrador Click here for Your Terms and Conditions for Device Protection for Apple featuring AppleCare Services Click here for Your Terms and Conditions for Device Protection for Android Click here for Your Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch

Manitoba or Saskatchewan Click here for Your Complete Terms and Conditions for Device Protection for Apple featuring AppleCare Services Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services Click here for the Service Contract of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services Click here for Your Complete Terms and Conditions for Device Protection for Android Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection for Android Click here for the Service Contract of Your Terms and Conditions Only for Device Protection for Android Click here for Your Complete Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services – Apple Watch Click here for the Service Contract of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services – Apple Watch

Quebec (enrollment before July 26, 2023) Click here for Your Terms and Conditions for Device Protection for Apple featuring AppleCare Services Click here for Your Terms and Conditions for Device Protection for Android Click here for Your Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch

Québec (enrollment on or after July 26, 2023) Click here for Your Device Protection for Apple featuring AppleCare Services – Insurance Policy Click here for Your Device Protection for Android – Insurance Policy Click here for Your Device Protection for Apple featuring AppleCare Services – Apple Watch -- Insurance Policy

Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Québec

Manitoba or Saskatchewan

• Device Protection for Device Protection for Apple featuring AppleCare Services – Apple Watch
• Device Protection for Apple featuring AppleCare Services – Apple Watch
• Notice of Rescission/Cancellation Form

Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador

Québec (enrollment before July 26, 2023)

Québec (enrollment on or after July 26, 2023)

• Program Brochure

Québec

• Activation Instructions
• Service Request Statutory Declaration
• Claim Declaration - Quebec
• Likewize Document Requirements Review these requirements if you are asked to provide documentation to support your claim/service request

To ensure secure and expedited service, please submit all requested documentation through My Plan .

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