spectrum business phone service reviews

• Awards Season
• Big Stories
• Pop Culture
• Video Games
• Celebrities

Everything You Need to Know About Spectrum’s Landline Phone Service Packages

Are you in search of a reliable and affordable landline phone service provider? Look no further than Spectrum. With their extensive coverage and feature-rich packages, Spectrum’s landline phone service is a top choice for many households. In this article, we will explore everything you need to know about Spectrum’s landline phone service packages, from their pricing plans to the added benefits of choosing their services.

Affordable Pricing Plans

One of the major advantages of opting for Spectrum’s landline phone service is the affordable pricing plans they offer. Whether you are looking for a basic plan or one with advanced features, Spectrum has got you covered. They offer different tiers of packages to suit varying needs and budgets.

Spectrum’s basic landline package includes unlimited local calling at a fixed monthly rate. This plan is perfect for those who mainly make local calls and want an economical option without compromising on call quality.

For customers who need more flexibility, Spectrum offers additional packages that include long-distance calling options. These plans allow you to make calls not only within your local area but also across different states or even countries. With competitive rates for long-distance calls, these packages are ideal for individuals with friends, family, or business connections outside their immediate area.

Feature-Rich Options

Apart from affordability, Spectrum’s landline phone service offers an array of features that enhance your calling experience. With each package, customers enjoy convenient features that come standard with their subscription.

Call waiting is one popular feature offered by Spectrum. It allows users to put one call on hold while answering another incoming call. This ensures that you never miss an important call again.

Another notable feature is voicemail. With voicemail services included in all packages, you can receive messages even when you are unable to answer the phone. Voicemail ensures that important messages are always accessible whenever needed.

Spectrum also provides caller ID functionality, allowing you to see the caller’s information before picking up the call. This feature helps you filter out unwanted calls and prioritize important ones.

Reliable Coverage

One of the key factors to consider when choosing a landline phone service is coverage. Spectrum has an extensive network that ensures reliable coverage across its service areas. Whether you live in a densely populated city or a rural area, Spectrum’s landline phone service offers consistent and clear call quality.

With their advanced infrastructure and cutting-edge technology, Spectrum ensures that customers can enjoy uninterrupted communication without any dropped calls or signal issues. This reliability is particularly crucial for businesses that heavily rely on landline phones for their daily operations.

Bundle Options

If you are looking to bundle your services, Spectrum’s landline phone service can easily be combined with their internet and cable TV offerings. By bundling these services together, you not only simplify your monthly billing but also enjoy significant cost savings.

Spectrum offers various bundle options that cater to different needs. Whether you are a casual internet user or require high-speed connectivity for streaming and gaming, there is a bundle package that suits your requirements. Additionally, by bundling services, customers often receive additional perks such as discounted rates or free equipment upgrades.

In conclusion, Spectrum’s landline phone service packages provide affordable pricing plans with feature-rich options to enhance your calling experience. With reliable coverage and the ability to bundle services, it’s no wonder why many households choose Spectrum as their preferred landline phone service provider. So why wait? Explore Spectrum’s offerings today and enjoy seamless communication at an affordable price.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

MORE FROM ASK.COM

Spectrum Business Phone Business Phone System Overview and Prices

U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

Spectrum Business Phone

What Is Spectrum Business Phone?

Spectrum Business Phone is part of Charter Communications and provides small businesses with internet, phone, and TV services. Spectrum offers those services in 41 states and has over 32 million customers.

Charter Communications was founded in 1993 in St. Louis, Missouri, and introduced the Spectrum brand in 2013. The company offers both residential and business services, with Spectrum Business delivering products and services focusing on productivity for small to medium-sized businesses. Spectrum Enterprise offers more customizable and fiber-based solutions for large businesses.

Spectrum Business Phone offers options for bundling its phone services with internet and TV services.

Top Rated Business Phone Systems

Intermedia »

Nextiva »

Dialpad »

RingCentral »

8x8 »

GoTo Connect »

Vonage »

Aircall »

Ooma »

Avaya »

Spectrum Business Phone Overview

Spectrum Business Phone »

Fast Facts:

The Business Voice plan starts at $29.99 per user per month for the first year

The Business Voice plan offers unlimited calling and doesn’t require a contract

Features include call forwarding, spam call filtering, three-way calling

Spectrum offers 24/7 support based in the U.S

Spectrum has three packages for business phones: Business Voice, Business Voice + 300 Mbps Internet, and Business Voice + 300 Mbps Internet + TV Essentials. All business phone system plans offer some of the following:

• Extension dialing
• Fax to email
• Call forwarding

Besides the features mentioned above, all plans options offer much more, including call blocking, auto attendant, call guard, call rejection, a custom caller ID, extension dialing, readable voicemail, hold music, speed dial, and three-way calling.

However, as you scale up, you can receive more benefits, like internet services. For example, the Business Voice + 300 Mbps Internet plan comes with internet and a free modem, customer WiFi, and email addresses. The Business Voice + 300 Mbps Internet + TV Essentials plan also comes with live streaming TV that has over 60 HD channels.

The Spectrum Business Voice plan starts at $29.99 per month per line for the first year. The next plan, Business Voice + 300 Mbps Internet starts at $69.98 per month for the first year, when bundled. The last plan, Business Voice + 300 Mbps Internet + TV Essentials, starts at $89.97 per month for the first year when bundled.

All plans also have no contracts, no phone taxes, and no hidden fees.

What Plans Does Spectrum Business Phone Offer?

Spectrum Business Voice costs $29.99 per line per month for 12 months and does not have any hidden fees or additional charges. It includes the essential dialing and talking features, receiving and screening features, and voicemail and call forwarding features that a business needs. The Spectrum Business Voice + 300 Mbps Internet plan starts at $69.98 per month for the first 12 months when bundled. This plan has everything the Spectrum Business Voice plan has plus a few extra features:

• 300 Mbps internet
• Free internet modem
• Customer WiFi
• Email addresses 

Spectrum Business Voice + 300 Mbps Internet + TV Essentials starts at $89.97 per month for the first year when bundled. It has everything the first two plans have, plus live streaming TV with more than 60 HD channels.

These plans also don’t require contracts or have any hidden fees. Spectrum also states it will buy you out of a contract of up to $1,000 if you are stuck in one. The company offers 24/7 customer service and a 30-day money back guarantee.

Google Voice  »

Verizon Business Phone  »

Spectrum Business Phone FAQs

Spectrum Business Phone customers have access to 24/7 support, based in the U.S., through a telephone helpline. Spectrum’s website also has a chat option to get help and an online support hub with troubleshooting information, FAQs, and guides.

Spectrum doesn’t list the platforms that integrate with the Business Voice plan. It states that the Business Voice plan is compatible with security and POS systems.

Spectrum Enterprise focuses on solutions for larger businesses and integrates with CRM applications , Microsoft Outlook, Teams, Webex, and other applications.

Spectrum doesn’t mention a mobile app for its Business Voice plan.

The My Spectrum App allows customers to manage their account, pay their bill, and address problems with equipment.

Spectrum Enterprise, the solution for large businesses, uses an all-in-one app for communication and collaboration tools. You can access the app through a private network at work or on a mobile device.

The Spectrum Business Voice Plan comes with some phone security features, such as blocking and filtering spam calls. Spectrum also claims that the Business Voice plan is compatible with security systems, though it doesn’t reference specifics.

Spectrum Enterprise offers end-to-end data encryption for your messages, meetings, and stored files, as well as SOC 2 Type II certification, and a private fiber network.

Spectrum Enterprise services are compliant with HIPAA regulations for security and privacy, but Spectrum Business Voice plans don’t specifically mention HIPAA compliance.

Spectrum’s Business Voice + 300 Mbps Internet plan and Business Voice + 300 Mbps Internet + TV Essentials plan both come with a free modem for WiFi. If you’re a Spectrum Business customer using the lower-tier plan and want to add Spectrum Business Internet to your package, you can get it for $7.99 per month. It provides a secure connection for the devices in your organization, and there are several hardware options to choose from.

Business Phone Systems

• Google Voice
• GoToConnect
• Grasshopper
• Ooma Office
• RingCentral
• Best Business Phone Systems of 2023
• Best Small Business Phone Systems of 2023
• Best VoIP Business Phone Systems of 2023
• What Is VoIP?
• How to Buy a Business Phone System
• Nextiva vs. RingCentral Business Phone Systems
• MagicJack vs. Ooma Business Phone Systems
• Ooma vs. Vonage Business Phone Systems
• Ringcentral vs. Zoom Business Phone Systems

Other Guides from 360 Reviews

Best Credit Card Processing Companies of 2023

Jeremy Brown and Bryce Colburn and Lauren Swift

Best Web Hosting Services of 2023

Lauren Swift

Best Customer Relationship Management (CRM) Software of 2023

Jeremy Brown and Bryce Colburn

Best Payroll Software of 2023

Bryce Colburn and Lauren Swift

Best POS System of 2023

10 Best VPN Services of 2023

Jeff Kinney

Best Internet Service Providers of 2023

Sarah Shelton and Jeff Kinney and Onjeinika Brooks

Best Password Managers of 2023

Jeff Kinney and Onjeinika Brooks

Best Cell Phones of 2023

Kyle Wagner

Why You Can Trust Us: 41 Business Phone Services Researched

Spectrum Business Internet - Phone

Location & hours.

Suggest an edit

6845 Camino Arroyo

Gilroy, CA 95020

You Might Also Consider

DS Locksmith SF

Megan N. said "I never write Yelp reviews but felt I had to after Daniel seriously bailed me out by saving me from missing a morning meeting. As I was running out the door, I realized that I not only left my computer with my presentation on it at…" read more

in Security Systems, Garage Door Services, Keys & Locksmiths

0.08 miles away from Spectrum Business Internet - Phone

Apple gifts you love.

in Telecommunications, Mobile Phones, Electronics

Charles Y. said "I have been with Charter Internet in Morgan Hill for ten year and took a chance to switched over to Frontier Fiber. I was somewhat hesitant because Charter internet was flawless and their customer service was excellent. I have used…" read more

in Videos & Video Game Rental, Bookstores, Movers

Ask the Community

Ask a question

Yelp users haven’t asked any questions yet about Spectrum Business Internet - Phone .

Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

Select your rating

Overall rating

Spectrum has recently completed a smooth install of cable internet to one of our local businesses. The business had been suffering with DSL for 6 years, only 2Mb speed, was as fast as allowed in this area (City of Gilroy). Bilked at extortionist rate of $180/month for DSL and a land line. Switching to Spectrum was fast and painless. The sales rep, Michael, stayed on thru the install and helped the Spectrum tech with running coax and everything. Within hours, the install completed and testing download speeds at 200+ Mb/sec. Uploads 11+Mbps. Phones were migrated seamlessly. And saving over $100/month. What a relief! Thanks Spectrum! Michael, thanks too for your expert service and for being brave enough to walk cold calls door to door. We appreciate you.

I feel spectrum doesn't want to work with the customers. Their customer service is horrible. I asked for approval any there's any promotions there she said there's nothing she could do for me and if I want to look somewhere else go ahead I felt that they were rude and it's unsatisfying that a business like that doesn't care about the customers.

Two 1/2 hour calls to customer service and still unable to cancel. two trips to return equipment and they will not accept it. NEVER AGAIN. time wasters

Overall, in the past 6 years that we've had Spectrum business, we've encountered minimal disruptions with the Internet so this rating is placed heavily on their inability to serve businesses with multiple locations. As a business owner, I am not familiar with the difference between a S&B and Enterprise account - all I want is to access all my accounts and make the same changes if I wanted to. The way my accounts have been set up have complicated what seems like a simple request. Spectrum doesn't seem to have a mechanism to tie accounts together nor train customer service reps to ask. Each account is treated as it's own. Additionally, I was just told that they no longer offer hotspot for guests; only if you are grandfathered in on an old account because it requires a certain router they no longer carry. Despite the fact that I have 4 accounts with Spectrum, the customer service rep did not or could not provide alternate solutions. I asked if the only option was to find a different Internet provider, and he made no effort to try to keep me as a customer. I wasn't looking for a discount - I was looking for expert advice.

Please do your research first before placing an order or switching. We started the switching process September of last and still don't we don't have the phones nor the internet. They have so many different department and so many hands into this. One small change will take over a month. They brought us the wrong phones and after a month of going back and forth with them they still haven't been able to bring the right phones to switch them. our fiber box is been sitting in the server room for over 2 months and they still haven't been able to figure out why its not working or what is missing. Cecilia Johnson is been the project manager and she does is to call and tell you "I submitted this to this department. That guys needs to place and order. my engineer will check it out. and much more" at the end of the nothing is done. I even reached out to her supervisor Branda Nevarez and she was unable to help with this process. It is just a big mess that has effected our business massively. And if you try to cancel they are charging a fee. Basically we have to pay because they can't do their job. I wish we could of given them no star. This whole process has change my entire perspective towards Spectrum and now I recommend everyone to not even consider Spectrum for any services what so ever.

Spectrum has installed a fiber plan in our office, the are so compartmentalized in the service that they provide that random strange people came about 19 times to do small jobs, each person only did a small part of the whole job, in doing this they have disconnected our security systems, they left wires from other service providers unhooked and those various service providers had to come and repair. The cost is astronomical, the speed is an absolute crawl... My home has fater service.

Pay your bill 1 day late and they call you like credit services about 10 times a day from 8am until 8 pm. Relax it's a cable bill. Shut me off and stop calling!

Went in with a service repair question. And after much effort and determination, Erik and Lily fixed my old IPhone 8. No need for a new phone yet! Thanks for saving me money!

We have had nothing but problems with our cable and our internet. I don't know how this Spectrum has five stars. I want to like Spectrum but the product is just so bad. The customer service may be fine, but whether we are streaming or simply watching cable we can not get through one program without interruptions and a horrible connection, even though we bumped up our speed and bandwidth and paying more for it.

I was contacted by Sharita as a Spectrum Business representative who offered me a 600mg internet plan for $49.99. When the installer came, he also put in a wireless modem and a phone line. I told him that I did not okay or want them, but he said it was all part of the package. When i got my invoice it was for $144.90 not $49.99. When I spoke to Spectrum Customer service and then Customer Retention I was told the sales person basically lied and upsold me and to get any discount I had to do a package deal and my bill moving forward would be $77.97 NOT the $49.99 I was quoted. Bottom line, the sales rep lied tome to make a sale and Spectrum would not honor her lies. Fraud all the way.

3 other reviews that are not currently recommended

Santa Cruz Electronics

24.1 miles away from Spectrum Business Internet - Phone

Mauro L. said "This place gets 5 stars because their local, they carry all the normal & odd ball things you need for small projects, and they're pretty cheap considering their size!!! Some of their stuff is cheaper than Best Buy or online, you…" read more

in Computers, Lighting Stores, Electronics

Metro by T-Mobile

0.5 miles away from Spectrum Business Internet - Phone

Get iPhone 12 $99.99

in Electronics, Telecommunications, Mobile Phones

Browse Nearby

Restaurants

Things to Do

Movie Theater

Thrift Stores

Accountants

Internet Service Providers Near Me

Mobile Phone Store Near Me

Mobile Phones Near Me

Verizon Stores Near Me

Other Places Nearby

Find more Internet Service Providers near Spectrum Business Internet - Phone

Find more Mobile Phones near Spectrum Business Internet - Phone

Find more Television Service Providers near Spectrum Business Internet - Phone

People found Spectrum Business Internet - Phone by searching for…

Spectrum Cable Gilroy

Spectrum Gilroy Gilroy

Related Cost Guides

Advertising

Career Counseling

Internet Service Providers

Private Investigation

Software Development

Artificial Turf

Home Network Installation

Home Window Tinting

Patio Coverings

Television Service Providers

• 14 More Cost Guides

People Also Viewed

Charter Communications

Bullet Wireless

South Valley Internet

ComClear Satellite

Central Coast Internet

Complete Communications

north coast medical & rehabilitation products

Computer Outlet

• Best of 2022
• How to Spot a Trustworthy Website
• Dating Apps
• Shopping Discount Fashion
• Discount Clothing
• Discount Designer Clothing
• Affordable Wedding Dresses
• Affordable Activewear for Women
• Plus-Size Swimwear
• COVID-19 Resources
• Beauty Home
• Consumer Advocates
• Consumer Tips
• Write a Review
• For Business
• Request a Review
• Discussions
• Backed by the National Science Foundation
• Spectrum Business

Unsolicited

Unsolicited - verified purchase, ratings on other platforms.

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Spectrum Business has a rating of 1 star from 7 reviews, indicating that most customers are generally dissatisfied with their purchases.

“Over Priced”

I only used my business internet 3 days a week for a total of 8 hours. This cost me $115 per month for the first year. When the 2nd year started the cost went up over 35% to $155per month. Then to cancel you have to spend an hour on the phone deflecting all the packages they want to offer, none of which were beneficial. I offered to pay $75 per month but they wouldn't work with me.

Reviews (7)

About the business

• Visit Website
• Edit business info

How do I know I can trust these reviews about Spectrum Business?

• Sitejabber’s sole mission is to increase online transparency for buyers and businesses
• Sitejabber has helped over 200M buyers make better purchasing decisions online
• Suspicious reviews are flagged by our algorithms, moderators, and community members

• SpectrumVoIP Review

Spectrum Voip Review (2023)

Attractive VoIP and business phone system for SMBs

In a Nutshell

• Deskphone hardware with every subscription
• 24/7 customer sGreat call-management featureservice
• Excellent security across the board
• Mobile app could be better
• No mobile app

SpectrumVoIP Pricing & Plans - How much does SpectrumVoIP cost? 

SpectrumVoIP advertises a single Everything plan which starts from $24.95 per seat per month. This includes the company’s full range of VoIP features, along with business phone hardware, flexible term options, and constant updates. There are no hidden fees or upfront costs, and you shouldn’t ever have to pay more than you were expecting. However, SpectrumVoIP is slightly higher-priced than some competitors, and it’s not the best option if you’re on a tight budget. 

There’s no free trial. However, you can request a demo from the SpectrumVoIP team if you would like to explore the tools on offer a little more. The company also offers flexible custom solutions with bespoke pricing for businesses requiring something a little different. 

SpectrumVoIP Available Features

SpectrumVoIP offers a wide selection of business phone and contact center features, including voice calling, video conferencing, and text messaging. You will have access to 40 great call-management tools, including call recording, custom hold music, visual voicemail, and auto attendants. On top of this, there are a number of advanced tools worth mentioning. 

Service Failover

One thing that stands out about SpectrumVoIP is its Service Failover feature. If you decide to include this option with your subscription, your VoIP system will be connected to the 4G network. This enables you to continue working efficiently, even if you experience an outage or other issues with your main business internet. 

Anywhere VoIP

SpectrumVoIP also offers an innovative Anywhere VoIP option. With this, you will receive a base station and wireless deskphones that can be easily moved. It runs on the AT&T and T-Mobile cellular networks, and it has a simple plug-and-play setup that enables you to use it virtually anywhere. This is a great option for those who don’t have a reliable wired internet connection. 

Deskphone hardware

All SpectrumVoIP users will receive a deskphone with their subscription. There are no extra equipment costs, and you can select from a variety of options. However, this could also be a little constraining, as there are no options to use SpectrumVoIP’s solutions without purchasing a deskphone. 

Call center tools

There’s a number of call-center tools on offer for those who need them. With unlimited call queues, a queue call back tool, and custom queue hold music, you will be perfectly poised to configure your call center. You can also view call history, add wait time announcements, and use skills-based call routing. 

Call Recording

SpectrumVoIP enables you to record all incoming or outgoing calls as required. You can access up to 30 days of recordings for free, although you will have to pay an additional fee to keep recordings older than this.

Security and Reliability

SpectrumVoIP boasts excellent security across the board. A full summary of the protective measures it employs is available on the company website. 

For starters, all data is fully encrypted when in transit. The industry standard SRTP/TLS encryption method is used to protect voice traffic. All employees undergo comprehensive background checks, and strict access controls are used to secure the company’s data centers.

In addition, you can configure advanced security settings via your admin dashboard. Multi-factor authentication can be used to reduce the risk of your account being hacked, and you can control user permissions. 

SpectrumVoIP also boasts full HIPAA and PCI DSS compliance, among other certifications. The company also makes use of regular backups to secure customer data, and its network is highly resilient and able to function normally if one or more locations goes offline.  

SpectrumVoIP Mobile App

The SpectrumVoIP mobile app is available on both iOS and Android devices. It’s functional and easy to use, enabling you to make and receive calls and check your voicemail from your mobile device. Video calling is also available with the SpectrumVoIP app, and there are neat internal chat messages.

However, the SpectrumVoIP app is only available to those with a hosted VoIP account, which includes a deskphone by default. There are no mobile-only solutions. Additionally, many customer reviews mention a buggy app that has frequent issues with connectivity and call quality. This is certainly something to be aware of. 

SpectrumVoIP Integrations

At the time of writing, SpectrumVoIP integrated seamlessly with a small number of CRMs. These include Netsuite, Kayako, Zoho, SalesForce, Dealer Socket, ConnectWise, Hubspot, and a few others. However, the company appears to be focused on adding more integrations, so we expect this list to grow in the future. 

Help and Support

SpectrumVoIP offers 24/7 phone and online ticket support. It uses US-based support agents who are usually friendly and knowledgeable. In addition, Spectrum can arrange for a local technician if you require repairs or IT assistance for your phone system. 

Alongside its live support, SpectrumVoIP offers a comprehensive support site packed full of great resources. It’s fully searchable, and you will find everything from troubleshooting guides and FAQs to step-by-step tutorials and informational articles. There’s also a blog containing a small number of interesting informational pieces. 

How SpectrumVoIP Compares to Other VoIP Providers

SpectrumVoIP

RingCentral

Alliance Phones

$24.95 per user, per month

$19.99 per user, per month

$24 per month

$19.97 per user, per month

5 users, 50 minutes each

Video calling

Integrations

Yes - Many popular CRMs

Yes - Hundreds

Yes (Zapier only)

Yes (Outlook and SugarCRM only)

24/7 phone, 24/7 online ticketing, support site

24/7 phone, online ticketing, support site

Phone, email

Phone, email, live chat, FAQs

SpectrumVoIP vs RingCentral

RingCentral is a standout in the VoIP world, and it eclipses SpectrumVoIP in almost every way. It has an excellent mobile app, it boasts integrations with hundreds of third-party programs, and it has industry-leading security. However, SpectrumVoIP does include deskphone hardware— RingCentral doesn’t—making it a competitively priced option if this is something you require. 

SpectrumVoIP vs CloudPhone

CloudPhone offers simple VoIP solutions with a strong emphasis on workplace automation. It has no video conferencing tools, and its support is much more limited than SpectrumVoIP’s. It does have a 30-day free trial and supports integrations through Zapier, but SpectrumVoIP certainly stands out as a better option if you require deskphone hardware.  

SpectrumVoIP vs Alliance Phones

Alliance Phones offers feature-rich VoIP solutions that are perfect for those on a tight budget. However, its user interface is much more outdated than SpectrumVoIP’s, it lacks integrations, and there’s no mobile app. We’d choose SpectrumVoIP in most cases, but Alliance  Phones does have a neat 30-day free trial that you can use to test the platform. 

Is SpectrumVoIP Right For Your Business? 

SpectrumVoIP offers a selection of integrated VoIP solutions backed by various tools and advanced features. Its basic package is relatively affordable and includes unlimited calls throughout the US and Canada. However, it requires a deskphone to use, and there are no mobile-only options. 

On the plus side, SpectrumVoIP offers advanced custom solutions for businesses of all sizes. All plans come with a suite of call-management and call center tools, including things like call recording and voicemail transcription. The beta version of the company’s new video conferencing platform was also released recently. 

You will also benefit from excellent security across the board. The customer service is decent, although live chat is lacking. The mobile apps are average at best, and we would have liked to see a few more integrations. 

But at the end of the day, there’s a lot to like about SpectrumVoIP. If you’re looking for a custom VoIP solution that’s built around deskphones, we’d suggest reaching out to the sales team and organizing a demo.

SpectrumVoIP is a standalone company that is in no way affiliated with Spectrum Business or Spectrum Enterprise. The company is very clear about this on its website, although it would be easy to become confused as both companies offer VoIP solutions.

Yes, Spectrum VoIP has good customer service. There’s no live chat, but the 24/7 email and phone support teams are responsive and helpful. There’s also an excellent selection of self-help resources to help you familiarize yourself with the system.

Yes, SpectrumVoIP recently released a beta version of its native StratusMEETING program, which supports advanced video conferencing. You can add up to 16 users, and an unlimited number of dial-in participants can join each meeting. However, it is worth emphasizing that this software is in its beta version, and the company has explicitly stated that no support will be provided at the current time.

• Online VoIP Comparisons since 2005
• 26.5+ Million page views: Testimonials

SpectrumVoIP Reviews

User Reviews

Average Rating

Recommended

Write a Review »

Get FREE Quotes »

More Providers »

• REVIEWS (95)

SpectrumVoIP Review by WhichVoIP

In many cases, VoIP companies simply appear from the mist. Sometimes this conveys a lack of foundation adversely affecting the trust of potential consumers yet, this is not always the case. SpectrumVoIP may not appear to be a mainstream service but the company is a solid contender in this market.

SpectrumVoIP falls in the market niche of a strictly hosted service provider, meaning everything is cloud based. This company does not use convoluted language to muddle the nature of the service, the system does exactly what it states in the literature. Further, the company has decent reviews from past and present customers, though the sample size is a little small.

Services are sold at two different levels where the purchaser can select from either month-to-month or term contracts. The less expensive of the two price plans runs at $34.95 per month while the other costs $37.95 per month, per user. Both options comes with unlimited call paths, virtually every modern voice system feature and technical support. Large orders or extended contracts usually include a discount, depending on exact terms of the agreement.

One of the most notable incentives from the company is the inclusion of phones when on a term contract. The Basic (i.e. lower priced) plan comes with a Yealink T41P while the higher priced Executive plan includes the colorful, feature-rich Yealink T46G. Note that selecting the month-to-month option requires furnishing your own compliant equipment or purchasing the phones outright from SpectrumVoIP.

Phones can be located anywhere your company has an office site, including home locations or mobile devices, making it a very adaptable provider. Calls can be forwarded to other extensions or different phone lines, recorded at will or pulled into a conference session with no (or little) extra expenditure.

We like their approach to customer service. All customer service resides in the U.S (Texas) and you can contact them 24 hours a day, 7 days per week. There are also numerous video tutorials available should you prefer to learn as you go.

Perhaps one of the biggest flaws is the location of certain information pertaining to the service as it is a little difficult to unearth. Some of the finer points of service pertaining to operation and cost are only found in the support section. With that said, the overall language is very friendly for those both familiar or new to VoIP.

It is not blatantly stated but calling to the US and Canada is free, which is a good thing albeit confusing. Like every hosted provider that does not offer a specific international calling plan, such calls bill per minute, based on the location called.

Pricing seems a little high but not exorbitant. Unless your company already owns compatible hardware, the best option is to choose a term contract. Unfortunately, contract lengths are not stated outright so it is likely 2 years for the full realm of benefits. Sure, no one really likes being stuck in a contract but the phones included with either plan are decent quality.

The company acknowledges that the core technology for faxing over Internet (T.38) is somewhat error prone. It states that customers who rely on high volume fax service should maintain a landline or utilize MyFax, which is a low cost, bi-directional fax service that starts around $10 per month. Although this will be perceived as a negative factor, we like their honesty here, as Fax over VoIP can be problematic. It does offer an Internet Fax service (also known as eFax) which relies on email and a scanner.

The Bottom Line

• Two service plans provide the full VoIP experience. The Basic plan costs $34.95 while the Executive runs at $37.95, both per month and per user.
• Plans may be purchased in a term contract where phones are included or one may opt to go month-to-month though hardware is not included.
• One exception to the all-inclusive feature set pertains to conferencing. This is limited to the number of total users under an account, though extra participants may be added for $5 per month.
• Setup is handled by the company meaning no lengthy configuration process is necessary.
• Faxing, like most VoIP services providers, is not ideal for high volumes. SpectrumVoIP suggests maintaining a landline or using the service from MyFax, which starts at $10 per month.

Overall Thoughts

Many times in the communication industry, the per extension models end up being quite pricey. Though pricing seems a little high, SpectrumVoIP offers a full set of common VoIP features and it is available for all users, plus unlimited calling to the US and Canada.

With a term contract, high end Yealink phones come at no additional cost. Businesses also have the ability to use compatible equipment or purchase different hardware directly from SpectrumVoIP.

Companies seeking a straightforward calling solution at a reasonable price may be interested in SpectrumVoIP.

Go To User Reviews

Write a Review

Request Pricing

All User Reviews (Page 1 of 10)

SpectrumVoIP reviews are listed in chronological order.

Misleading Advertising Strategy.

Number 95 : NOV 22nd, 2023 : Ali

Recommended: No

RELIABILITY:

They advertise VoIP service at $19.95 per month for one user. However, when you contact the sales department, they insist on bundling their locked phone at a price of $50.00 per month for one user. This tactic seems deceptive and misleading to customers through their advertising strategy.

Comment on this review >>

Best technical support ever

Number 94 : MAR 24th, 2023 : Rohan

Recommended: Yes

Our rep makes all the difference. Without her expertise, competency and skill this review would not have occurred. I applaud her patience, understanding and trouble shooting capabilities. Probably the very best technician I have seen in years. She totally resolved my business phone issues after getting nowhere with other VOIP reps. She is truly amazing. 5 stars forever.

Number 93 : MAR 9th, 2023 : Jimmy

This provider is rude, you cannot get billing or the support by phone without being cut off numerous times. The service is choppy, in and out, not good quality and would NOT recommend to anyone. Called customer service, billing, sales rep, and project manager.

All these prices are wrong

Number 92 : JUN 13th, 2022 : Eric

This review is way off on price. The Everything plan is only $24.99/month, I have the service. All the features they offer are included with this plan.

VISITOR/PROVIDER FEEDBACK:

WhichVoIP (June 13th 2022) : Thanks for the review submission Eric and for pointing out the incorrect information. The VoIP industry is ever changing and we strive to stay up to date. It does look like they now have ONE main plan, with pricing starting as low as $24.95 per user per month. We did not see information regarding pricing tiers (which are typical when the language states "as low as", or "starting from") so we will look at updating this review in the near future.

Poor Mobile Functionality

Number 91 : MAY 3rd, 2022 : Hector

Spectrum VoIP is a great system if all you need are desk phones. If your team needs to be mobile or remote and away from the physical desk phone, then Spectrum VoIP is not for you. The mobile app doesn't always work properly. You are not able to answer and transfer calls using the mobile app. The web phone on their portal does not always work properly either. Many times calls will come and the web phone will not answer. If it does answer, you can here the caller but the caller cannot hear you. I was very excited about this system with all the functionality when it was sold to us. I became very disappointed when it didn't work the way they said it would.

Worst Company Ever!

Number 90 : DEC 28th, 2021 : Robert

This company should be under federal investigation! Anyone considering this company should think twice. Terrible customer service, impossible to reach anybody, no setup assistance, absolutely the worst company I have ever dealt with. Stay away, stay far away.

Eric (June 13th 2022) : In my experience they have great customer service. I can get a hold of my AE anytime. They came to me in Minnesota and did free setup, and they have every video on how to do everything right on their site.

Smooth installation

Number 89 : NOV 5th, 2021 : Royce

Great to work with. Installation was smooth and the installer was very professional. Issues were addressed quickly. The entire experience has gone well.

Great Install and System

Number 88 : APR 9th, 2020 : Brady

The installer was GREAT! We started the install at 9:30am and we were up and running and all of expectations met before mid afternoon. Thank you to all at SpectrumVoIP that made the transition easy and fast!

Excellent Install; The upgrade that we needed

Number 87 : MAR 10th, 2020 : Corry

The installer was extremely helpful. He helped us address network issues while completing our install. Our building is a little older and required some additional steps, but he patiently worked through each step of the process and ensured that we were trained and comfortable with the new equipment. I highly recommend.

Great Service!

Number 86 : FEB 6th, 2020 : Christy

The rep was very friendly and professional! He was very patient with us and worked diligently to help us learn the system. He explained the phone system in a way that we could all understand and made us feel comfortable about asking questions. I would definitely recommend him. Thank you for the time you spent in our office - we appreciate all that you do!

• Page 1 of 10

All Providers

Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

We're sorry, there are currently no user submitted questions and answers for SpectrumVoIP at this time.

Free tools and resources available to you based on your interest in SpectrumVoIP:

Popular Providers

• Share this page:
• Privacy Policy
• Terms of Use
• *Disclosure

© 2004-2023 WhichVoIP.com

• SAVE MONEY: REDUCE phone bills by up to 80% .
• SAVE TIME: Get multiple quotes to compare.
• TRUSTED: Over 100,000 QUOTES processed.

How many employees use the system:

Select number of employees: 1 2 to 4 5 to 10 11 to 20 21 to 50 51 to 100 More than 100

Just a few more questions...

Business location & name:

Select your location: USA Canada Other

Let's get your name right.

Who gets the quotes:

Where do we send them:

• Skip to main content
• Skip to secondary menu

Small Business Brain

Education, Inspiration & News to Help You Build a Thriving Career

Spectrum VOIP for Business Review – An Affordable VOIP Business Phone Service for Startups & Established Companies

Orginally Posted On: February 14, 2020 By Brittni Abiolu -- Updated On March 1, 2020

VOIP for business has quickly become known as the most affordable type of phone service for business owners. The price is lower than traditional business phone lines because an internet connection is used instead of an analog landline. A VOIP for business phone system is  an ideal alternative to traditional landlines. They also work well for businesses of all sizes. Whether you’re a solopreneur or an IT Director at a company with 500 employees, an affordable VOIP business phone service can meet your communication needs. A lower cost doesn’t mean lower quality either. High quality VOIP phone services (like SpectrumVOIP) enable even the smallest of companies to present themselves with the same level of professionalism as large scale businesses with phone systems that cost thousands of dollars per month.

Affordable Phone Plans for Business from SpectrumVOIP

SpectrumVOIP uses cutting-edge and innovative technology to offer companies of all sizes with affordable small business phone systems. Their business model enables them to pass cost-savings onto their clients, reducing their monthly phone bill by up to 30% . The company can has consistently been able to keep the costs of their VOIP business phone service low. This is because they keep up with the ever-changing trends and technology changes in the industry. They provide affordable phone plans for business that come with FREE installation and a plethora of robust features such as a web portal to manage your phones online.

SpectrumVOIP Business Phone Plan Features

• Prices as Low as $25.00 per seat/per month
• No Upfront Costs for Hardware
• FREE, On-Site Installation (in most cases)
• Flexible Terms
• Call Center Reporting
• 24/7 Tech Support Based in the U.S.
• Unlimited Local and Long Distance Calling
• Unlimited Call Queues
• Unlimited Rollover Lines
• Desktop and Mobile Softphone Included
• 3-Way Calling
• Call Forwarding, Recording and Analytics
• Caller ID and Caller ID Routing
• Unlimited Email to Fax and Fax to Email
• Company Directory and Custom Greetings
• Dial Numbers and Direct to Call
• Phone and Accessory Fees Included
• Plus much more!

How to Choose the Right VOIP Business Phone Plan

The type of VOIP business phone plan that’s most suitable will depend on the size of your team and your monthly budget. You can get VOIP business phone services for as low as $25.00 per seat/per month with SpectrumVOIP. Here are some of the questions you should ask a SpectrumVOIP representative (or any other VOIP company) if you’re considering them as a VOIP business phone provider:

• Do you offer a mobile app?
• Is international calling included?
• Are there any extra costs (or hidden fees)?
• Is there a contract or can I cancel anytime?
• Are there any setup or installation fees?
• Can I port my numbers over to your system?
• What kind of support do your offer (phone, chat, email, etc)?

Other Ways to Choose the Best VOIP for Business Provider

You should ensure your internet speed is sufficient for a VOIP business phone service. You can call your internet service provider to find out if you don’t know. Focus on your budget, team communication needs and phone system features you think will work best for your company. Decide which type of phone equipment you want based on the needs of your team. When researching providers, take all of these things into consideration. This will help you narrow down the best VOIP for business provider.

The Benefits of an Affordable VOIP Business Phone Service

There are number of benefits (and perks) that come with using a VOIP for business phone service. Affordability, ease of use and convenience are the most obvious. Here are a few other benefits you may not be aware of:

• Work Remotely from Anywhere, Get Calls 24/7 – No matter where you are, you can receive calls with VOIP business phone services. If someone calls your business phone and you are out of the office, those calls can be routed to your cell phone. Your clients and customers will never know you’re out of the office (unless you tell them).
• Advanced Messaging – Your voicemails can be transcribed and sent to you via email or text. This makes it easier to check important messages right away, even if you are stuck in a meeting.
• Multiple Call-In Numbers – You aren’t limited to one, two or even three numbers. You can have as many numbers as your budget allows. Local numbers, toll-free numbers and fax numbers (etc) can be used for VOIP.
• Automated Attendant/Receptionist – A virtual receptionist answers your calls, greets your callers and connects them to the appropriate person or department.

The benefits of VOIP and features of the Spectrum VOIP for business phone plans provide more than enough proof that VOIP is a better option than traditional landlines for entrepreneurs and small businesses. You will reduce your business expenses and be able to do more with your company communication system when you switch to VOIP.

• Recent Posts

• How to Develop a Comprehensive Safety Plan for the Workplace to Improve Productivity - June 28, 2023
• Signage As a Marketing Tool: The Long-Term Benefits of Business Signs - June 21, 2023
• Starting A Shipping Container Business: A Guide For Entrepreneurs - June 21, 2023