How to Start a Profitable Cyber Cafe Business [11 Steps]

Nick

By Nick Cotter Updated Feb 05, 2024

image of a cyber cafe business

Business Steps:

1. perform market analysis., 2. draft a cyber cafe business plan., 3. develop a cyber cafe brand., 4. formalize your business registration., 5. acquire necessary licenses and permits for cyber cafe., 6. open a business bank account and secure funding as needed., 7. set pricing for cyber cafe services., 8. acquire cyber cafe equipment and supplies., 9. obtain business insurance for cyber cafe, if required., 10. begin marketing your cyber cafe services., 11. expand your cyber cafe business..

Starting a cyber cafe business requires a thorough understanding of the local market to ensure its success. Performing a market analysis is the first critical step, allowing you to identify your potential customers, competitors, and overall market demand. Here are some key aspects to consider:

  • Analyze the local demographics to determine the target audience for your cyber cafe. Consider age, income levels, education, and tech-savviness.
  • Investigate nearby cyber cafes and Internet-related businesses to understand their offerings, pricing strategies, strengths, and weaknesses.
  • Assess the demand for Internet access and related services in the area. Consider the availability of public Wi-Fi, the prevalence of personal Internet access, and any gaps in the market.
  • Identify potential partnership opportunities with local businesses, educational institutions, or community organizations that could benefit from your services.
  • Consider the impact of trends in technology and online behavior on the cyber cafe industry, such as the rise of mobile Internet usage and remote work.

image of a cyber cafe business

Are cyber cafe businesses profitable?

It depends on the location and the services being offered. If the cyber cafe is located in a busy area, offers a variety of services, and attracts enough customers, it can be profitable. However, if the location is not ideal or if the cafe doesn't offer enough services, it could struggle to make a profit.

Creating a comprehensive business plan is critical when starting a cyber cafe. It outlines your business goals, strategies for achieving them, financial projections, and market analysis. Here’s a guide to drafting your cyber cafe business plan:

  • Executive Summary: Begin with a concise overview of your cyber cafe’s concept, the services it will offer, and its objectives. Mention your unique selling points.
  • Market Analysis: Identify your target audience, analyze competitors, and understand market trends. This will help in positioning your cyber cafe effectively.
  • Services Offered: Detail the range of services you plan to provide, such as internet access, gaming, printing, and food and beverages.
  • Marketing Plan: Describe how you will attract and retain customers. Include your branding, advertising strategies, and promotional activities.
  • Operational Plan: Outline day-to-day operations, location, equipment needed, and staffing requirements. Include suppliers and management structures.
  • Financial Plan: Project your startup costs, ongoing expenses, revenue streams, and profitability. Include balance sheets, income statements, and cash flow forecasts.
  • Risk Analysis: Address potential risks and your strategies for managing them. This will demonstrate foresight and preparedness.

How does a cyber cafe business make money?

A cyber cafe business typically makes money by charging customers for access to the internet, computer time, and other services. These services can be used by a variety of target audiences, such as students who need to use the internet for school, or business people who need access to the web while away from their office. Additionally, they often offer food and drinks, which can be an additional source of income. Moreover, they might engage in other activities such a game competitions or tournaments that could draw in additional customers that could also help increase their revenue. For example, an air duct cleaning business could target residential homeowners and commercial property managers as potential customers.

Creating a strong brand is crucial for your cyber cafe to stand out in a competitive market. It reflects your cafe's identity, values, and the unique experience you offer to customers. Here are key steps to help you develop a compelling brand for your cyber cafe:

  • Define your unique selling proposition (USP) that sets your cyber cafe apart from others, such as specialized gaming setups, high-speed internet, or unique cafe offerings.
  • Choose a memorable and relevant name that resonates with your target audience and reflects the essence of your cyber cafe.
  • Design a distinctive logo and visual theme that will be consistent across all branding materials, including your website, signage, and marketing collateral.
  • Develop a strong online presence with a professional website and active social media profiles to connect with customers and build community engagement.
  • Consider the ambiance and interior design of your cafe to ensure it aligns with your brand and creates a welcoming environment for patrons.
  • Train your staff to provide exceptional service that aligns with your brand values, ensuring every customer interaction reinforces your brand promise.
  • Plan and execute marketing campaigns that showcase your brand's personality and attract your target demographic through appropriate channels.

How to come up with a name for your cyber cafe business?

Coming up with a name for your cyber cafe business can be a fun and creative process. First, brainstorm to come up with some words that reflect your unique business or the atmosphere you want to create in the cafe. For example, you might consider words that represent things such as modern technology, comfort, or popular culture. Then, narrow down the list of words to a few that you think work best for your cafe. Finally, combine them into an interesting and catchy name that customers won’t soon forget. Be sure to conduct a quick internet search to make sure someone else isn’t already using the name.

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Formalizing your business registration is a crucial step to legitimizing your cyber cafe and ensuring that you operate within the legal framework of your area. This process varies depending on your location, but typically involves a few key steps. Below is a general guide to help you navigate the registration of your cyber cafe business:

  • Choose a Business Structure: Decide whether your cyber cafe will be a sole proprietorship, partnership, LLC, or corporation. Each has different tax and liability implications.
  • Register Your Business Name: If your cyber cafe will have a name different from your own, you'll need to register the trade name or "Doing Business As" (DBA) name with the appropriate government body.
  • Obtain Necessary Permits and Licenses: Depending on your location, this may include a general business license, a specific internet cafe permit, or other local permits.
  • Get an Employer Identification Number (EIN): If you plan to hire employees, you'll need an EIN from the IRS for tax purposes.
  • Register for State Taxes: You may need to register with your state's tax department to handle sales tax, income tax withholding, and other state taxes.
  • Comply with Local Ordinances: Check with your city or county about any additional requirements, such as health and safety inspections or signage regulations.

Resources to help get you started:

Explore vital resources designed for cyber cafe entrepreneurs to gain insights on market trends, operational best practices, and strategic growth advice:

  • Cyber Cafe Management Software Solutions: Articles and guides on choosing the best management software for your internet cafe, including features to look for and vendor comparisons.
  • Internet Cafe Startup Guides: Comprehensive eBooks and blog posts covering everything from startup costs and equipment selection to marketing strategies for new cyber cafes.
  • Online Forums and Communities: Engage with other cyber cafe owners on platforms like Reddit or specialized forums to exchange advice, experiences, and best practices.
  • Internet Cafe Industry Reports: Access to market research reports that provide analysis on trends, growth predictions, and challenges in the cyber cafe industry.
  • Newsletters from Tech Companies: Subscribe to newsletters from tech companies that supply gaming and computer equipment to stay updated on the latest products and technologies.
  • Webinars and Online Workshops: Interactive sessions covering topics such as enhancing customer experience, cybersecurity measures, and leveraging social media for business growth.

Starting a cyber cafe requires compliance with local and national regulations. Acquiring the necessary licenses and permits is a critical step to ensure your business operates legally and smoothly. Below is a guide to help you through this process:

  • Research Local Business Requirements: Contact your city or county's business licensing office to learn about specific licenses and permits required for a cyber cafe in your area.
  • Business License: Obtain a general business license to operate your cyber cafe. This is typically issued by the city or county where your business is located.
  • Occupational Permits: Depending on the services you offer, you may need special occupational permits, such as a food service license if you plan to serve snacks and beverages.
  • Health and Safety Inspections: If providing food, arrange for health inspections to secure a health department permit, ensuring compliance with food safety regulations.
  • Zoning and Land Use Permits: Ensure your location is zoned for a cyber cafe and obtain any necessary land use permits.
  • Internet Service Provider (ISP) License: You may need to acquire a license from an ISP to provide internet services to the public.
  • Signage Permits: If you plan to put up any signs for your cyber cafe, check for any local sign permits you might need to apply for.

What licenses and permits are needed to run a cyber cafe business?

To run a cyber cafe business you will need to obtain the following licenses and permits:

  • A business operating license from state or local government
  • Business liability insurance
  • Food service license (if offering food and beverages)
  • Zoning permit for your specific location
  • Copyright compliance license (to use software legally)
  • Computer equipment licenses (for software to be used)

Opening a business bank account is a crucial step for managing finances, and securing funding is essential for covering startup costs and ensuring smooth operations. Here's a guide to help you navigate through these foundational steps for starting your cyber cafe:

  • Research local banks and credit unions to find the one that offers the best terms for small businesses. Consider fees, services, and convenience.
  • Gather required documents, such as your business license, EIN (Employer Identification Number), and personal identification to open your business account.
  • Choose between a checking or savings account—or both—based on your business needs. A checking account is good for daily transactions, while a savings account can help you earn interest on your reserves.
  • For funding, assess your financial requirements and explore different options such as personal savings, loans from banks or credit unions, investors, or crowdfunding platforms.
  • Prepare a solid business plan to present to potential lenders or investors, highlighting the market opportunity, your business strategy, and projected financials.
  • Consider applying for government grants or programs supporting small businesses, especially those that promote technological advancement and community development.

Setting the right prices for your cyber cafe services is crucial to attract customers and ensure profitability. When determining your pricing strategy, consider the cost of your investments, the local market rates, and the value you provide. Here are some tips to help you establish competitive and fair prices:

  • Assess the competition: Research local cyber cafes to understand their pricing models and services offered.
  • Calculate your costs: Include rent, utilities, staff wages, equipment depreciation, and internet charges to determine your break-even point.
  • Value-based pricing: Consider the quality and speed of your internet service, the variety of services offered, and the ambiance of your cyber cafe when setting prices.
  • Time-based rates: Offer pricing options based on time usage, such as hourly rates or discounted rates for longer usage blocks.
  • Membership options: Provide memberships or loyalty programs with perks like reduced rates or priority access to encourage repeat business.
  • Package deals: Create package deals that bundle internet usage with other services like printing, scanning, or gaming.
  • Dynamic pricing: Consider having different rates for peak and off-peak hours to manage demand and maximize revenue.

What does it cost to start a cyber cafe business?

Initiating a cyber cafe business can involve substantial financial commitment, the scale of which is significantly influenced by factors such as geographical location, market dynamics, and operational expenses, among others. Nonetheless, our extensive research and hands-on experience have revealed an estimated starting cost of approximately $14500 for launching such an business. Please note, not all of these costs may be necessary to start up your cyber cafe business.

Setting up your cyber cafe requires careful selection of equipment and supplies to ensure a smooth operation and a comfortable environment for your customers. Here's a list of essentials to get your cyber cafe up and running:

  • Computers: Invest in high-quality computers with sufficient processing power, RAM, and graphics capabilities to handle a variety of tasks and games.
  • Internet Connection: Get a reliable, high-speed internet service to provide your customers with a seamless online experience.
  • Networking Equipment: Purchase routers, switches, and Ethernet cables for a stable and secure network infrastructure.
  • Printers and Scanners: Provide multifunctional printers and scanners for customers who need to print or digitize documents.
  • Furniture: Comfortable chairs and desks or booths are crucial for customer comfort during extended use.
  • Security Software: Equip your computers with antivirus software and firewalls to protect against cyber threats.
  • Operating System and Software Licenses: Ensure all computers have legal operating systems and software to provide a variety of services to your customers.
  • Backup Power Supply: Consider an Uninterruptible Power Supply (UPS) to prevent data loss and keep systems running during power outages.
  • Refreshments: Offer snacks and drinks to keep your customers satisfied and encourage them to stay longer.
  • Miscellaneous Supplies: Stock up on office supplies like paper, pens, and headphones for sale or use by your patrons.

List of software, tools and supplies needed to start a cyber cafe business:

  • Computers: Approx. $500 each
  • Internet Connection: Approx. $100/month
  • Software: Approx. $50/license
  • Coffee Machine: Approx. $200
  • Printer: Approx. $150
  • Laminator: Approx. $50
  • Scanner: Approx. $100
  • Fax Machine: Approx. $100
  • Furnitures (chairs, tables, etc): Approx. $200
  • Point of Sale System: Approx. $150

Acquiring the right business insurance is a crucial step in safeguarding your cyber cafe from various risks. It can protect your investment from unforeseen events such as accidents, theft, or cyber-attacks. Here’s how you can go about obtaining the necessary insurance:

  • Research different types of business insurance policies that are relevant to a cyber cafe, such as general liability, property insurance, and cyber liability insurance.
  • Consult with a licensed insurance broker or agent who specializes in business insurance. They can help you understand the specific risks associated with running a cyber cafe and recommend the appropriate coverage options.
  • Compare quotes from multiple insurance providers to find the best coverage at a competitive rate. Be sure to read the fine print and understand what is and isn't covered.
  • Consider the value of your equipment, the size of your cyber cafe, and your budget when choosing the amount of coverage you need.
  • Once you have selected an insurance policy, make sure to keep your documents organized and accessible. Review your policy annually, or whenever there are significant changes to your business, to ensure your coverage remains adequate.

With your cyber cafe set up and ready to welcome guests, it's time to attract customers and create a buzz in the community. A well-thought-out marketing plan can make all the difference in getting your cyber cafe off the ground. Here are some tips to effectively market your cyber cafe services:

  • Develop a strong brand identity with a memorable logo and consistent visual theme that stands out in all your marketing materials.
  • Create an online presence with a professional website and active social media profiles, offering insights into your cafe's atmosphere, services, and special offers.
  • Use local SEO strategies to ensure your cyber cafe appears at the top of search results for internet-related services in your area.
  • Partner with local businesses and educational institutions to offer special discounts and promote your services to a broader audience.
  • Distribute flyers and posters in high-traffic areas and consider local newspaper or radio ads to reach a wider demographic.
  • Host opening events or gaming tournaments to generate excitement and encourage people to check out your cyber cafe.
  • Encourage customers to leave reviews online to build trust and attract new visitors through positive word-of-mouth.

Expanding your cyber cafe business requires strategic planning and a deep understanding of your customer's needs. As you grow, think about how you can diversify your offerings and enhance the customer experience to stay ahead of the competition. Here are some pointers to help you on your journey:

  • Assess your current operations to identify what's working well and where there's room for improvement or expansion.
  • Consider adding more computer stations or private rooms to accommodate more customers, especially during peak hours.
  • Upgrade your technology to ensure fast and reliable service, including high-speed internet, modern computers, and gaming consoles for a diverse clientele.
  • Expand your services to include printing, scanning, faxing, and other office-related tasks to attract a wider customer base.
  • Offer memberships or loyalty programs to encourage repeat business and build a community around your cafe.
  • Explore partnerships with schools and local businesses to provide a venue for training, workshops, or corporate events.
  • Invest in marketing and promotions to raise awareness about your expanded services and attract new customers.
  • Consider franchising your cyber cafe or opening new locations in other areas to tap into new markets.
  • Stay updated with the latest trends in technology and gaming to offer cutting-edge experiences to your customers.

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Internet Cafe Business Plan Template

Written by Dave Lavinsky

internet cafe business plan

Internet Cafe Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their internet cafe companies.

If you’re unfamiliar with creating an internet cafe business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write an internet cafe business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What Is a Business Plan?

A business plan provides a snapshot of your internet cafe business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan

If you’re looking to start an internet cafe business or grow your existing internet cafe company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your internet cafe business to improve your chances of success. Your internet cafe business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Internet Cafe Businesses

With regards to funding, the main sources of funding for an internet cafe business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for internet cafe companies.

Finish Your Business Plan Today!

How to write a business plan for an internet cafe business.

If you want to start an internet cafe business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your internet cafe business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of internet cafe business you are running and the status. For example, are you a startup, do you have an internet cafe business that you would like to grow, or are you operating a chain of internet cafe businesses?

Next, provide an overview of each of the subsequent sections of your plan.

  • Give a brief overview of the internet cafe industry.
  • Discuss the type of internet cafe business you are operating.
  • Detail your direct competitors. Give an overview of your target customers.
  • Provide a snapshot of your marketing strategy. Identify the key members of your team.
  • Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of internet cafe business you are operating.

For example, you might specialize in one of the following types of internet cafe businesses:

  • Internet kiosks : In this type of internet cafe business, small kiosks are built and positioned to be temporary internet cafes, as customers who visit the kiosks search the internet for directions, locations and other information.
  • Cyber cafe: A cyber cafe is similar to an internet cafe, although the usage of the internet may be mixed with gaming and internet searches.
  • Gaming cafe: Popular with teens, a gaming cafe offers computers and gaming accessories connected to very high bandwidth, which allows for specialized gaming.
  • Commercial cafe: These internet cafes exist to serve commercial establishments with a need for high bandwidth and dedicated spaces.

In addition to explaining the type of internet cafe business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

  • When and why did you start the business?
  • What milestones have you achieved to date? Milestones could include the number of customers served, the number of commercial contracts on file, or reaching X number of return gamers served, etc.
  • Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the internet cafe industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the internet cafe industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your internet cafe business plan:

  • How big is the internet cafe industry (in dollars)?
  • Is the market declining or increasing?
  • Who are the key competitors in the market?
  • Who are the key suppliers in the market?
  • What trends are affecting the industry?
  • What is the industry’s growth forecast over the next 5 – 10 years?
  • What is the relevant market size? That is, how big is the potential target market for your internet cafe business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your internet cafe business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, gamer groups, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of internet cafe business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other internet cafe businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes private homes with high bandwidth internet services, video game lounges, and gaming casinos. You need to mention direct competition, as well.

For each direct competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

  • What types of customers do they serve?
  • What type of internet cafe business are they?
  • What is their pricing (premium, low, etc.)?
  • What are they good at?
  • What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

  • Will you provide options for multiple rounds of gaming play?
  • Will you offer internet services that your competition doesn’t?
  • Will you provide snacks and other amenities?
  • Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a internet cafe business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of internet cafe company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide an internet cafe that serves light snacks and meals, along with a gaming lounge area?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your internet cafe company. Document where your company is situated and mention how the site will impact your success. For example, is your internet cafe business located in a busy retail district, a neighborhood strip mall, or a standalone building near a college? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your internet cafe marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

  • Advertise on radio stations and/or gaming magazines
  • Reach out to websites
  • Distribute flyers to card collector and game stores
  • Engage in email marketing
  • Advertise on social media platforms
  • Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your internet cafe business, including setting up game play for groups, planning and providing internet sessions, billing customers, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth gaming session, or when you hope to reach $X in revenue. It could also be when you expect to expand your internet cafe business to a new city.

Management Team

To demonstrate your internet cafe business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing internet cafe businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing an internet cafe business or successfully running a card and game store.

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you see 30 internet customers per day, and/or offer group gaming sessions? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your internet cafe business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business, and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a internet cafe business:

  • Cost of equipment and accessories
  • Payroll or salaries paid to staff
  • Business insurance
  • Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, internet bandwidth, office supplies

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your multi-year contract for internet services or your location lease.

Writing a business plan for your internet cafe business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the internet cafe industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful internet cafe business.

Internet Cafe Business Plan FAQs

What is the easiest way to complete my internet cafe business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your internet cafe business plan.

How Do You Start an Internet Cafe Business?

Starting an Internet Cafe business is easy with these 14 steps:

  • Choose the Name for Your Internet Cafe Business
  • Create Your Internet Cafe Business Plan
  • Choose the Legal Structure for Your Internet Cafe Business
  • Secure Startup Funding for Your Internet Cafe Business (If Needed)
  • Secure a Location for Your Business
  • Register Your Internet Cafe Business with the IRS
  • Open a Business Bank Account
  • Get a Business Credit Card
  • Get the Required Business Licenses and Permits
  • Get Business Insurance for Your Internet Cafe Business
  • Buy or Lease the Right Internet Cafe Business Equipment
  • Develop Your Internet Cafe Business Marketing Materials
  • Purchase and Setup the Software Needed to Run Your Internet Cafe Business
  • Open for Business

Where Can I Download a Free Business Plan Template PDF?

Click here to download the pdf version of our basic business plan template.

Our free business plan template pdf allows you to see the key sections to complete in your plan and the key questions that each must answer. The business plan pdf will definitely get you started in the right direction.

We do offer a premium version of our business plan template. Click here to learn more about it. The premium version includes numerous features allowing you to quickly and easily create a professional business plan. Its most touted feature is its financial projections template which allows you to simply enter your estimated sales and growth rates, and it automatically calculates your complete five-year financial projections including income statements, balance sheets, and cash flow statements. Here’s the link to our Ultimate Business Plan Template.

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Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.   Click here to see how Growthink’s business plan services can give you a winning business plan.

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How to Start an Internet Cafe

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on September 8, 2023 Updated on February 14, 2024

How to Start an Internet Cafe

Investment range

$13,300 - $28,300

Revenue potential

$187,200 - $374,400 p.a.

Time to build

0 – 3 months

Profit potential

$37,440 - $74,880 p.a.

Industry trend

It’s hard to believe, but internet cafes are still a thing. They’re more common internationally, but they still exist in the U.S. They are usually in lower income neighborhoods where people are less likely to have computers and internet access.

In a nutshell, internet cafes provide computers with internet access, and in today’s world, they usually also offer snacks and beverages. That means that starting an internet café can bring in multiple streams of revenue. 

If you like the idea of providing internet access to people who don’t otherwise have it, starting an internet café might be for you.

But first, you need some business savvy. Luckily, this step-by-step guide is full of all the business insights you need to start a successful internet café.

Looking to register your business? A limited liability company (LLC) is the best legal structure for new businesses because it is fast and simple.

Form your business immediately using ZenBusiness LLC formation service or hire one of the Best LLC Services .

Step 1: Decide if the Business Is Right for You

Pros and cons.

  • Help people gain internet access
  • Multiple revenue streams
  • Simple business model
  • Demand is fairly low
  • Investment required

How much does it cost to start an internet cafe business?

Startup costs for an internet café range from $13,000 to $28,000. Costs include the space rental and computers.

You’ll need a handful of items to successfully launch your internet cafe business, including: 

  • High speed internet connection

How much can you earn from an internet cafe business?

You can typically charge about $10 per hour for access to a computer and internet connection, plus you can also bring in revenue from selling snacks and beverages. These calculations will assume that the average customer will spend about $20 per hour. Your profit margin should be about 20%. 

In your first year or two, you might have 30 customers a day six days a week, bringing in $187,200 in revenue. This would mean $37,440 in profit, assuming that 20% margin. 

As you gain traction, you might double your numbers and have 60 customers a day. With annual revenue of $374,400, you’d make a tidy profit of $74,880.

Internet Cafe earning forecast

What barriers to entry are there?

The only barrier to entry for an internet café is funding the startup costs.

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Step 2: hone your idea.

Now that you know what’s involved in starting an internet cafe, it’s a good idea to hone your concept in preparation to enter a competitive market. 

Market research could give you the upper hand even if you’ve got the perfect product. Conducting robust market research is crucial, as it will help you better understand your customers, your competitors, and the broader business landscape.

Analyze your competitors 

Research internet cafes in your area to examine their products and services, price points, and customer reviews.

  • Make a list of businesses that offer similar products or services. 
  • Review your competitors’ products – their features, pricing, and quality – and marketing strategies.
  • Check out their online reviews and ratings on Google, Yelp, and Facebook to get an idea of what their customers like and dislike.
  • Identify your competitors’ strengths and weaknesses. 

This should identify areas where you can strengthen your business and gain a competitive edge to make better business decisions.

Why? Identify an opportunity

You’re looking for a market gap to fill. For instance, maybe the local market is missing an internet café that offers fresh baked snacks. 

how to start a cyber cafe business plan

You might consider targeting a niche, such as an internet café that’s also a coffee shop.

This could jumpstart your word-of-mouth marketing and attract clients right away. 

What? Determine your products and services

In addition to computer and internet access, you should offer food and beverages. Get creative with what you offer to attract more customers.

How much should you charge for internet café access?

Your prices should be based on market prices in your area, but also on your operating costs.. 

Once you know your costs, use this Step By Step profit margin calculator to determine your mark-up and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.

Who? Identify your target market

Your target market is going to be lower income people who are unlikely to be on social media. You’ll need to rely on more traditional marketing methods to reach them.

Where? Choose an internet caffe location

You’ll need to rent out a space for your internet cafe. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .

When choosing a commercial space for your internet cafe, you may want to follow these suggestions:

  • High Foot Traffic: Opt for locations with lots of pedestrian activity, as this increases visibility and potential patronage.
  • Near Educational Institutions: Proximity to schools, colleges, or universities can ensure a steady flow of students needing internet services.
  • Proximity to Complementary Businesses: Being near restaurants, bookstores, or other entertainment venues can lead to mutual customer referrals.
  • Size and Layout: Ensure the space is large enough for all your equipment, seating, and other amenities while maintaining a comfortable environment.
  • Infrastructure: Check for stable electricity, good internet connectivity, and adequate ventilation in the location.
  • Ease of Delivery: If you’re considering offering food or drinks, ensure suppliers can easily access and deliver to your location.
  • Cultural and Social Alignment: Ensure the café’s theme and offerings align with the values and preferences of the local community.

Internet Cafe business idea rating

Step 3: Brainstorm an Internet Cafe Name

Your business name is your business identity, so choose one that encapsulates your objectives, services, and mission in just a few words. You probably want a name that’s short and easy to remember, since much of your business, and your initial business in particular, will come from word-of-mouth referrals.

Here are some ideas for brainstorming your business name:

  • Short, unique, and catchy names tend to stand out
  • Names that are easy to say and spell tend to do better 
  • Name should be relevant to your product or service offerings
  • Ask around — family, friends, colleagues, social media — for suggestions
  • Including keywords, such as “internet cafe” or “cybercafe”, boosts SEO
  • Name should allow for expansion, for ex: “Connect Sphere Café” or “Net Nest” over “Code Brew Café” or “Gamer Grid Hub”
  • Avoid location-based names that might hinder future expansion
  • Use online tools like the Step by Step Business Name Generator . Just type in a few keywords and hit “generate” and you’ll have dozens of suggestions at your fingertips.

Once you’ve got a list of potential names, visit the website of the US Patent and Trademark Office to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these. 

Find a Domain

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Finally, make your choice among the names that pass this screening and go ahead and reserve your business name with your state, start the trademark registration process, and complete your domain registration and social media account creation. 

Your business name is one of the key differentiators that sets your business apart. Once you pick a name, reserve it and start with the branding, it’s hard to switch to a new name. So be sure to carefully consider your choice before moving forward. 

Step 4: Create an Internet Cafe Business Plan

Every business needs a plan. This will function as a guidebook to take your startup through the launch process and maintain focus on your key goals. A business plan also enables potential partners and investors to better understand your company and its vision:

  • Executive Summary: Provide a brief summary of your internet cafe business plan, highlighting your business concept and key financial projections.
  • Business Overview: Describe your internet cafe, including its location, size, and the range of services you’ll offer, such as internet access, computer rentals, and refreshments.
  • Product and Services: Detail the specific services and amenities your internet cafe will provide, including types of computers, internet speed, and any additional services like printing or scanning.
  • Market Analysis: Analyze the local market for internet cafes, considering factors like demand for internet services, customer demographics, and potential growth opportunities.
  • Competitive Analysis: Identify competitors in the area and explain how your internet cafe will differentiate itself, whether through pricing, quality of service, or unique offerings.
  • Sales and Marketing: Outline your marketing strategies, including online and offline advertising, promotions, and partnerships to attract customers.
  • Management Team: Introduce yourself and any key team members involved in running the internet cafe, emphasizing relevant experience in the technology or hospitality industry.
  • Operations Plan: Detail the day-to-day operations of your internet cafe, covering aspects like staff management, equipment maintenance, and customer support.
  • Financial Plan: Present financial projections, including startup costs, revenue forecasts based on expected usage, and profitability estimates.
  • Appendix: Include any supplementary materials, such as floor plans, equipment specifications, and marketing materials, to support your business plan.

what to include in a business plan

If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.

Step 5: Register Your Business

Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.

Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business! 

Choose where to register your company

Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you are planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to internet cafes. 

If you’re willing to move, you could really maximize your business! Keep in mind, it’s relatively easy to transfer your business to another state. 

Choose your business structure

Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your internet cafe will shape your taxes, personal liability, and business registration requirements, so choose wisely. 

Here are the main options:

  • Sole Proprietorship – The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
  • General Partnership – Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
  • Limited Liability Company ( LLC ) – Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.  Here’s how to form an LLC .
  • C Corp – Under this structure, the business is a distinct legal entity and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends, rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.  Read how to start a corporation here .
  • S Corp – An S-Corporation refers to the tax classification of the business but is not a business entity. An S-Corp can be either a corporation or an LLC , which just need to elect to be an S-Corp for tax status. In an S-Corp, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.

types of business structures

We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your  articles of organization , and answer any questions you might have. 

Form Your LLC

Choose Your State

We recommend ZenBusiness as the Best LLC Service for 2023

how to start a cyber cafe business plan

Step 6: Register for Taxes

The final step before you’re able to pay taxes is getting an Employer Identification Number , or EIN. You can file for your EIN online or by mail or fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN. 

Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.

how to start a cyber cafe business plan

The IRS website also offers a tax-payers checklist , and taxes can be filed online.

It is important to consult an accountant or other professional to help you with your taxes to ensure you are completing them correctly.

Step 7: Fund your Business

Securing financing is your next step and there are plenty of ways to raise capital:

  • Bank loans: This is the most common method but getting approved requires a rock-solid business plan and strong credit history.
  • SBA-guaranteed loans: The Small Business Administration can act as guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
  • Government grants: A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
  • Friends and Family: Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
  • Crowdfunding: Websites like  Kickstarter  and  Indiegogo  offer an increasingly popular low-risk option, in which donors fund your vision. Entrepreneurial crowdfunding sites like  Fundable  and  WeFunder  enable multiple investors to fund your business.
  • Personal: Self-fund your business via your savings or the sale of property or other assets.

Bank and SBA loans are probably the best option, other than friends and family, for funding an internet cafe business. You might also try crowdfunding if you have an innovative concept.  

types of business financing

Step 8: Apply for Business Licenses and Permits

Starting an internet cafe business requires obtaining a number of licenses and permits from local, state, and federal governments.

Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits. 

You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more. 

You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.

This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.

If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.

Step 9: Open a Business Bank Account

Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .

Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your internet café business as a sole proprietorship. Opening a business bank account is quite simple, and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.

Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account. 

Step 10: Get Business Insurance

Business insurance is an area that often gets overlooked yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.

Here are some types of insurance to consider:

  • General liability: The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
  • Business Property: Provides coverage for your equipment and supplies.
  • Equipment Breakdown Insurance: Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
  • Worker’s compensation: Provides compensation to employees injured on the job.
  • Property: Covers your physical space, whether it is a cart, storefront, or office.
  • Commercial auto: Protection for your company-owned vehicle.
  • Professional liability: Protects against claims from a client who says they suffered a loss due to an error or omission in your work.
  • Business owner’s policy (BOP): This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.

types of business insurance

Step 11: Prepare to Launch

As opening day nears, prepare for launch by reviewing and improving some key elements of your business. 

Essential software and tools

Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks.  

  • Popular web-based accounting programs for smaller businesses include Quickbooks , Freshbooks , and Xero . 
  • If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences for filing incorrect tax documents can be harsh, so accuracy is crucial.

Create a website

Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism. You can create your own website using services like WordPress, Wix, or Squarespace . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech-savvy, you can hire a web designer or developer to create a custom website for your business.

Your customers are unlikely to find your website, however, unless you follow Search Engine Optimization (SEO) practices. SEO will help your website appear closer to the top in relevant search results, a crucial element for increasing sales. 

Make sure that you optimize calls to action on your website. Experiment with text, color, size, and position of calls to action such as “Book Now”. This can sharply increase purchases. 

Here are some powerful marketing strategies for your future business:

  • Membership Programs: Implement loyalty programs or membership cards offering discounts, free hours, or other perks to encourage repeat business and build customer loyalty.
  • Social Media Engagement: Leverage social media platforms to engage with your local community, share promotions, and create a digital presence that resonates with your target audience.
  • Partnerships with Local Businesses: Establish partnerships with nearby businesses, such as schools, libraries, or offices, to offer exclusive discounts or joint promotions, expanding your reach through cross-promotion.
  • Theme Nights and Events: Host themed nights or events, like gaming tournaments or study sessions, to create a sense of community and attract diverse customer segments.
  • Student Discounts: Offer special discounts for students to attract the student demographic, a key market for Internet cafes, by partnering with educational institutions or advertising in student-centric areas.
  • Referral Programs: Create a referral program where existing customers receive incentives for bringing in new patrons, encouraging word-of-mouth marketing and expanding your customer base.
  • Flexible Pricing Packages: Introduce flexible pricing packages, such as hourly rates, day passes, or monthly subscriptions, to cater to different customer needs and budgets.
  • In-House Promotions: Display in-house promotions prominently within the cafe, showcasing discounts, bundle deals, or limited-time offers to stimulate impulse purchases.
  • Community Involvement: Engage in community events or sponsor local activities to foster a positive image and strengthen your ties with the neighborhood.
  • User Reviews and Testimonials: Encourage satisfied customers to leave positive reviews on online platforms, showcasing the positive experiences others have had at your Internet cafe.

Focus on USPs

Unique selling propositions, or USPs, are the characteristics of a product or service that sets it apart from the competition. Customers today are inundated with buying options, so you’ll have a real advantage if they are able to quickly grasp how your internet cafe meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire. 

Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your internet cafe business could be: 

  • Experience high-speed browsing in a modern and comfortable atmosphere.
  • Connect, collaborate, and create in our state-of-the-art internet cafe.
  • Unleash your productivity with premium Wi-Fi and cutting-edge technology.

You may not like to network or use personal connections for business gain. But your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running an internet cafe business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been working in internet cafes for years and can offer invaluable insight and industry connections. 

The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in internet cafes. You’ll probably generate new customers or find companies with which you could establish a partnership. 

Step 12: Build Your Team

If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for an internet café business include:

  • Café attendants – Greet customers, take payments
  • General manager – scheduling, accounting

At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need. 

Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent. 

Step 13: Run an Internet Cafe – Start Making Money!

Internet cafés provide a valuable service in communities in need. You’re unlikely to become a millionaire by starting an internet café, but the rewards of helping people can be much more satisfying. Giving people access to the internet can help them gain access to information and to find jobs.

Now that you know what’s involved, you’re ready to be on your way to internet café success!

  • Internet Cafe Business FAQs

The profitability of an internet café depends on various factors such as location, pricing, services offered, competition, and customer demand. While the demand for internet cafes has decreased with the widespread availability of affordable home internet connections and mobile devices, there are opportunities for profitability by offering unique experiences, services, or catering to specific customer needs.

During a typical day at an internet café:

  • Customers use computers to browse the internet, check emails, social media, or work on projects.
  • Some cafes offer gaming stations for multiplayer online games.
  • Customers may use the café as a meeting place or workspace.
  • Printing, scanning, and photocopying services may be offered.
  • Cafes that serve beverages and snacks can also provide a social setting for patrons.

The growth potential is somewhat limited due to the availability of home internet and mobile devices. However, focusing on specialized services like gaming, offering high-speed internet for professionals, or creating a comfortable work environment can attract customers.

An internet café is a service-based business that provides customers with access to the internet and computer services. It often falls within the broader category of hospitality or technology-related businesses.

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  • Decide if the Business Is Right for You
  • Hone Your Idea
  • Brainstorm an Internet Cafe Name
  • Create an Internet Cafe Business Plan
  • Register Your Business
  • Register for Taxes
  • Fund your Business
  • Apply for Business Licenses and Permits
  • Open a Business Bank Account
  • Get Business Insurance
  • Prepare to Launch
  • Build Your Team
  • Run an Internet Cafe - Start Making Money!

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Home » Sample Business Plans » Technology

How to Write an Internet Café Business Plan [Sample Template]

Are you about starting an internet cafe ? If YES, here is a complete sample internet cafe business plan template & feasibility report you can use for FREE . Since the advent of the internet, a lot of other big things have happened to information technology. You too can begin to look at ways to tap into the vast opportunity that exists in this industry. One of the hurdles that is readily needed to be scaled when you are looking to start an internet cafe business is research.

To a very large extent, you will need to carry out some extensive research. This is so that you know what is required of you in the venture that you plan to embark on. Yet another thing that you will need to look at is the business plan aspect. Here below is a sample internet café business plan;

A Sample Internet Café Business Plan Template

1. industry overview.

The internet café line of business is one business that irrespective of the change in trends, is still managing to survive especially when the business is well positioned in a location like airports, campus, public facilities or hotels et al. Simply put, an Internet café, which is also known as a cybercafé, is a place which provides Internet access to the public, usually for a fee.

Most internet cafés usually provide snacks and drinks, hence the café in the name. In an internet café, the fee for using a computer that is connected to an internet facility is usually charged as a time-based rate. The internet café or cyber cafe phenomenon in the united states was started in July 1991 by Wayne Gregori in San Francisco when he began SFnet Coffeehouse Network.

Gregori designed, built and installed 25 coin operated computer terminals in coffeehouses throughout the San Francisco Bay Area. The café terminals dialed into a 32 line Bulletin Board System that offered an array of electronic services including FIDOnet mail and, in 1992, Internet mail.

But the first public, commercial American Internet café was conceived and launched by Jeff Anderson in August 1994, at Infomart in Dallas, Texas and was named The High Tech Cafe. After then, three other internet cafés subsequently opened in the East Village neighborhood of New York City: Internet Cafe opened by Arthur Perley, the @ Cafe, and the Heroic Sandwich.

So also in 1996, the Internet café Surf City opened in downtown Anchorage, Alaska. The Internet Café / Cyber Cafe industry is indeed a large industry and there is hardly any airport (international) that you won’t find an internet café that you can either connect your gadget through their Wi-Fi or log on to their computer to surf the net while you wait for your flight.

Though for some players in this industry would prefer to build their call centers in places where they can maximize profits; countries like India, China and The Philippines readily comes to mind

One good thing about starting an internet café business is that, aside from the fact that people will come in to browse the internet and carry out their jobs; you can also generate enough income by engaging in the sale of coffee and snacks.

So all you need to do if you want to maximize your internet café business is to strategically position the business and you will be amazed at the rate people troop to your internet café, not only those that want to browse the internet, but also those who may just want to hang out with friends over a cup of coffee and snacks.

2. Executive Summary

Planet One Cyber Café®, LLC is a one stop, standard and licensed internet café and coffee shop that is fully equipped with the latest technology in the cyber café industry. Our cyber café will be located in the heart of Inglewood, Los Angeles – California, U.S and we are positioned in a location with the right demographic compositions of people who are regular users of public cyber café.

Planet One Cyber Café®, LLC will operate as a standard cyber café where clients are expected to surf the internet at the speed of light, make internet phone calls, conduct teleconference, and scan and send documents online. We also engage in the sale of snacks and coffee, operating a full fledge business center and the sale of data bundle and call cards for various telecommunication providers.

Our business goal is to work towards becoming one of the leading cyber café brands in the whole of Los Angeles and in the nearest future compete with the leaders in the industry not only in the United States but also in the global stage.

We are not ignorant of the fact that building a standard and world class internet café from the scratch requires huge capital base especially for the purchase of world – class and up – to date internet equipment (server, and computers) and software applications et al, which is why we have perfect plans for steady flow of cash.

We can confidently say that we have a robust financial standing and we are ready to take on any challenge that we encounter in the industry. We are well – staffed and well – equipped to run a 24 hours a day and 7 days a week cyber café with a well – planned shift system.

We will ensure that all our employees are selected from a pool of qualified and customer centric people in and around Los Angeles – California and also from any part of the United States. We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with other players in the United States and throughout the globe.

At Planet One Cyber Café®, LLC, our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely. We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for our partners, employees and for our clients.

Planet One Cyber Café®, LLC is owned by Garry Boston and his wife Geraldine Boston. Geraldine Boston is a certified cyber café administrator; she has over 15 years of experience in the internet café / cyber cafe industry. Her husband Garry Boston will be the administrative head of the business. He has an MBA from University of California and he has occupied senior managerial roles before joining his wife to start Planet One Cyber Café®, LLC.

3. Our Products and Services

Planet One Cyber Café®, LLC is going to offer varieties of services within the scope of the internet café / cyber café industry in the United States of America. Our intention of starting our internet café in Inglewood – Los Angele is to make profits from the internet café / cyber café industry and we will do all that is permitted by the law in the US to achieve our aim and business goals.

Our business offering are listed below;

  • Providing fast and secured internet browsing services
  • Providing cheap and secured international internet calls
  • Providing fast and secured teleconference services
  • Providing document scanning and photocopy services
  • Sale of soft drinks, coffee and snacks
  • Sale of call cards, and internet bundles from various telecom service providers
  • Providing related internet café advisory and consultancy services

4. Our Mission and Vision Statement

  • Our vision is to become the number one public cyber cafe in the whole of Los Angeles, California within the first five years of starting the business.
  • Our mission is to build a world class and well equipped public cyber café brand that will become the preferred choice for a wide range of client ranging from individual client to corporate organizations in the Los Angeles – California.

Our Business Structure

The success of any business is to a larger extent dependent on the business structure of the organization and the people who occupy the available role. Planet One Cyber Café®, LLC will build a solid business structure that can support the growth of our internet café business. We will ensure that we hire competent hands to help us build the business of our dream.

The fact that we want to become one of the leading cyber café brand in the industry in the whole of the United States of America makes it highly necessary for our organization to deliberately build a well – structured business from the onset.

We will work hard to ensure that we only attract people with the right mindset to help us achieve our business goals and objectives in record time. Below is the business structure that we will build Planet One Cyber Café®, LLC;

  • Chief Executive Officer

Cyber Café Manager / Cyber Café Supervisor

Admin and HR Manager

  • Marketing and Sales Executive
  • Customer Care Officer / Front Desk Officer

5. Job Roles and Responsibilities

Chief Executive Office:

  • Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
  • Responsible for providing direction for the business
  • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization
  • Responsible for managing the daily running of the cyber café, including sourcing equipment, effective resource planning and implementing cyber café strategies and operations;
  • Carries out needs assessments, performance reviews and cost/benefit analyses;
  • Responsible for setting and meeting performance targets for speed, efficiency, sales and quality;
  • Ensures all relevant communications, records and data are updated and recorded;
  • Advises clients on products and services available;
  • Liaises with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
  • Maintains up-to-date knowledge of industry developments and involvement in networks;
  • Coordinates staff recruitment, including writing vacancy advertisements and liaising with HR staff;
  • Reviews the performance of staff, identifying training needs and planning training sessions;
  • Records statistics, user rates and the performance levels of the cyber café and preparing reports;
  • Handles the most complex customer complaints or enquiries;
  • Responsible for organizing staffing, including shift patterns and the number of staff required to meet demand;
  • Responsible for coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • Responsible for forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

Information Technologist

  • Manages the organization website and serve room
  • Responsible for continuous update of our online security platform
  • Ensures that our payment platform is secured 24 / 7
  • Responsible for installing and maintenance of “Private Automated Business Exchanges” (PABX), telephones, computer software and hardware for the organization
  • Manages logistics, Web servers and POS (point of sale) systems
  • Responsible for continuous upgrade and maintenance of IT systems
  • Responsible for generating tickets for the cyber café
  • Handles any other technological and IT related duties.
  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
  • Ensures operation of studio equipment by completing preventive maintenance requirements; calling for repairs.
  • Defining job positions for recruitment and managing interviewing process
  • Carries out staff induction for new team members
  • Responsible for training, evaluation and assessment of employees
  • Responsible for arranging travel, meetings and appointments
  • Designs job descriptions with KPI to drive performance management for clients
  • Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
  • Facilitates and coordinates strategic sessions.
  • Works directly with clients in a non-advising capacity, such as answering questions, scheduling appointments and making sure all training concerns are properly taken care off
  • Oversees the smooth running of the daily office activities.

Marketing and Sales Executive (Business Developer)

  • Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
  • Identifies business opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of music projects.
  • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients and music artists
  • Develops, executes and evaluates new plans for expanding increase sales
  • Documents all customer contact and information
  • Represents the company in strategic meetings
  • Help to increase sales and growth for the company
  • Responsible for preparing financial reports, budgets, and financial statements for the organization
  • Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
  • Responsible for financial forecasting and risks analysis.
  • Performs cash management, general ledger accounting, and financial reporting for one or more properties.
  • Responsible for developing and managing financial systems and policies
  • Responsible for administering payrolls
  • Ensuring compliance with taxation legislation
  • Handles all financial transactions for the company
  • Serves as internal auditor for the company

Client Service Executives / Front Desk Officer

  • Ensures that all contacts with clients (e-mail, walk-In centre, SMS or phone) provides the client with a personalized customer service experience of the highest level
  • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
  • Manages administrative duties assigned by the manager in an effective and timely manner
  • Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries
  • Distributes mails in the organization
  • Handles any other duties as assigned my the line manager

6. SWOT Analysis

We very much know the importance of knowing the areas we are good at and the areas that we struggle with.  That is the reason why Planet One Cyber Café®, LLC employed the services of a core professional in the area of cyber café consulting and business structuring to assist the organization in building a standard cyber café that can favorably compete with other leading cyber café brands in the United States of America and the world at large.

Part of what the business consultant did was to work with the management of the company in conducting a SWOT analysis for Planet One Cyber Café®, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Planet One Cyber Café®, LLC;

Our core strength lies in our service offerings, the power of our team and the state of the art cyber café equipment and software applications that we have – fast, secured and reliable internet. We have a team that can go all the way to give our clients value for their money.

We are well positioned in the heart of Inglewood, Los Angeles and we know we will attract loads of clients from the first day we open our cyber café for business.

As a new cyber café in Los Angeles, it might take some time for our organization to break into the market and attract some well – established corporate clients; that is perhaps our major weakness. Another weakness is that we may not have the required cash to pump into the promotion of our business the way we would want to.

  • Opportunities:

The opportunities in the cyber café / internet café industry are massive especially in Los Angeles, and we are ready to take advantage of any opportunity that comes our way.

The truth is that with the advancement of technology and cheaper internet data bundles, it is now easier for organizations to conduct their teleconference from their office and for individuals to purchase internet bundle and browse on their mobile gadgets (smart phones, tablets and pads).

So also, just like any other business, one of the major threats that we are likely going to face is economic downturn. It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new cyber café in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

  • Market Trends

It is known fact that cyber cafés are a natural evolution of the traditional café. As a matter of fact, cafés started as places for information exchange, and have always been used as places to read the paper, send postcards home, play traditional or electronic games, chat to friends, find out local information.

As Internet access is in increasing in demand, many pubs, bars and cafés have terminals, so the distinction between the cyber café and the traditional café is eroded. For instance, in some, countries in Europe, the number of pure cyber cafés is decreasing since more and more normal cafés offer the same services.

However, there are European countries where the total number of publicly accessible terminals is also decreasing. Germany is one good example of such countries where publicly accessible terminal is on the decrease. The reason for this trend is a combination of complicated regulation, relatively high Internet penetration rates, the widespread use of notebooks and PDAs and the relatively high number of wireless internet hotspots.

Lastly, while most cyber cafés are privately own businesses, many have been set up to Help Bridge the ‘digital divide’, providing computer access and training to those without home access. For example, the uk government has supported the setting up of 6000 telecentres.

8. Our Target Market

One of the things that make businesses breakeven is the number of clients that command per time. This is one of the reasons why we will leave no stone unturned in seeing that we get the right words out there to people about what we are doing.

The target market for the cyber café / internet industry is all encompassing because of their service offerings. In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know will need our services.

We have conducted our market research and survey and we will ensure that our cyber café attracts the kind of clients we would love to work with. Below is a list of the people and organizations that we have specifically market our services to;

  • Corporate organizations (basically for teleconference and similar web meetings)
  • All adults in the locations where our internet café is located
  • Students who would need internet facility to fill forms online and to make photocopies and scan documents
  • Job applicants who would need to fill online applications and to forward their CVs and documents
  • All coffee lovers in Inglewood – Los Angeles, California
  • All online gamers in Inglewood – Los Angeles, California
  • People with smart phones, tabs and pads who would want to purchase internet bundles and call cards.

Our Competitive Advantage

We are mindful of the fact that there will always be stiff competition in the cyber café / internet café industry in the United States of America; hence we have been able to hire some of the best business developer to handle our sales and marketing.

Planet One Cyber Café®, LLC might be a new entrant into the cyber café / internet café industry in the United States of America, but we are coming into the industry with core professionals and of course a standard world – class cyber café with the latest equipment and software applications  in the industry. We are well – positioned in Inglewood Los Angeles – California.

Our complimentary services – fully functional business center and coffee and snacks bar will enable us attract loads of customers per time in our cyber café.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category ( startups cyber café businesses ) in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.

9. SALES AND MARKETING STRATEGY

  • Sources of Income

It is the duty of anyone going into business to identify how he/she intends to generate startup funds. It is for this reason that  Planet One Cyber Café®, LLC is established with the aim of maximizing profits in the internet café / cyber café industry and we are going to go all the way to ensure that we do all it takes to attract our target market.

Planet One Cyber Café®, LLC will generate income by offering the following services;

10. Sales Forecast

One thing is certain when it comes to cyber café services; it is always cheaper and reliable for small businesses and start – ups to carry out teleconference or web meetings. This goes to show that any cyber café that is well – equipped and well positioned will always attract corporate clients and that will sure translate to increase in revenue generation for the business.

We are well positioned to take on the available market in Inglewood – Los Angeles, California and beyond and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow the business and our clientele base beyond Inglewood to the whole of Los Angeles – California.

We have been able to critically examine the cyber café market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to startups in Los Angeles – CA.

Below is the sales projection for Planet One Cyber Café®, LLC, it is based on the location of our business and other factors as it relates to cyber café start – ups in the United States;

  • First Fiscal Year-: $75,000
  • Second Fiscal Year-: $150,000
  • Third Fiscal Year-: $350,000

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same internet café services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

  • Marketing Strategy and Sales Strategy

We will work really hard to see that we attract the type of sales and leads that will make us break even at all times. Cyber café business is not a business that you have to go out there to retail products which is why we must do all we can to maximize any opportunity that comes our way to attract people to patronize of cyber café and coffee bar.

Our sales and marketing team will be recruited based on their vast experience in the cyber café / internet café industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall goal of the organization.

We will also ensure that our excellent service delivery (fast, reliable and secured internet access) speaks for us in the market place; we want to build a standard and well equipped cyber café that will leverage on word of mouth advertisement from satisfied clients.

Our business goal is to build our cyber café business to become the number one choice in the whole of Los Angeles – California which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in the Inglewood, Los Angeles, but throughout California as well.

Planet One Cyber Café®, LLC is set to make use of the following marketing and sales strategies to attract clients;

  • Introduce our cyber café by sending introductory letters alongside our brochure to, residence, organizations and key stake holders in Los Angeles and other parts of the U.S.
  • Advertise our business in relevant magazines, newspapers, TV stations, and radio station.
  • List our business on yellow pages ads (local directories)
  • Attend relevant international and local internet café relevant expos, seminars, and fairs et al
  • Create different packages for different category of clients in order to work with their budgets and still deliver top notch services (for teleconference and web meetings)
  • Leverage on the internet to promote our business
  • Engage in direct marketing approach
  • Encourage word of mouth marketing from our loyal and satisfied clients

11. Publicity and Advertising Strategy

We have been able to work with brand and publicity specialist to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market. We are set to take the cyber café / internet café industry by storm which is why we have made provisions for effective publicity and advertisement of our cyber café.

Below are the platforms we intend to leverage on to promote and advertise Planet One Cyber Café®, LLC;

  • Place adverts on both print and electronic media platforms
  • Sponsor relevant TV shows and radio programs
  • Maximize our official website to promote our business
  • Leverage on the internet and social media platforms like; YouTube, Instagram, Facebook ,Twitter, LinkedIn, Snapchat,  Badoo, Google+  and other platforms (music online forums) to promote our business.
  • Offer Pro Bono services to Non – profits Organizations as part of our community social responsibility
  • Ensure that our we position our banners and billboards in strategic positions all around Los Angeles – CA
  • Distribute our fliers and handbills in target areas
  • Contact corporate organizations, schools, Non – Profits Organizations and start – ups by calling them up and informing them of Planet One Cyber Café®, LLC and the services we offer
  • Advertise our cyber café business in our official website and employ strategies that will help us pull traffic to the site
  • Brand all our official cars / buses and ensure that all our staff members and management staff wears our branded shirt or cap at regular intervals.

12. Our Pricing Strategy

We do not want to overprice ours services, and that is why we will go around and sample the price system of other businesses like our internet cafe business. The nature of internet café services makes it easier for operators in this industry to charge her clients fees based on the number of hours / time spent; usually this fee is charged based on the discretion of the cyber café.

At Planet One Cyber Café®, LLC we will keep our fees below the average market rate for all of our clients by keeping our overhead low and by collecting payment in advance. In addition, we will also offer special discounted rates to start – ups, nonprofits, cooperatives, and small social enterprises who engage our services to help them organize teleconference or web meetings / webcast et.

  • Payment Options

At Planet One Cyber Café®, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

  • Payment by via bank transfer
  • Payment via online bank transfer
  • Payment via check
  • Payment via bank draft
  • Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business.

The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a cyber café business; it might differ in other countries due to the value of their money.

The bulk of the money that is expected to be spent when setting up a cyber café is in the purchase of equipment and of course leasing / renting a standard facility. However, this is what it would cost us to start Cosmos Call Center Agency, LLC in the United of America;

  • The Total Fee for incorporating the Business in Los Angeles, California – $750.
  • The budget for Liability insurance, permits and license – $2,500
  • The Amount needed to acquire a suitable Office facility with enough space for standard cyber café in a business district 6 months (Re – Construction of the facility inclusive) – $120,000.
  • The Cost for equipping the cyber café (telephone boxes, headsets, server room, computers, software applications, “Private Automated Business Exchanges” (PABX),printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al) – $70,000
  • The Cost of Launching our official Website – $600
  • Budget for paying  at least 3 employees for 3 months and utility bills – $80,000
  • Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $2,500
  • Miscellaneous – $1,000

Going by the report from the research and feasibility studies conducted, we will need about $350,000 to set up a medium scale but standard call center in the United States of America.

Generating Funding / Startup Planet One Cyber Café®, LLC

Planet One Cyber Café®, LLC is going to start as a family business that will be solely owned and managed by Garry Boston and his wife Geraldine Boston. Both of them will be the financial of the business, but may likely welcome other partners later, which is why they have decided to restrict the sourcing of his start – up capital to 3 major sources.

These are the areas we intend generating our start – up capital;

  • Generate part of the start – up capital from personal savings
  • Source for soft loans from family members and friends
  • Apply for loan from my Bank

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $250,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Planet One Cyber Café®, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to equip our cyber café facility with state of the equipment, technology and software applications.

Planet One Cyber Café®, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

  • Business Name Availability Check:>Completed
  • Business Incorporation: Completed
  • Renting of Office cum Call Facility: Completed
  • Setting Up Of The Cyber Café Facility: In Progress
  • Intellectual Property Protection and Trademark: Completed
  • Opening of Corporate Bank Accounts various banks in the United States: Completed
  • Opening Online Payment Platforms: Completed
  • Application and Obtaining Tax Payer’s ID: In Progress
  • Application for business license and permit: Completed
  • Purchase of All form of Insurance for the Business: Completed
  • Conducting Feasibility Studies: Completed
  • Generating part of the start – up capital from the founder: Completed
  • Applications for Loan from our Bankers: In Progress
  • Writing of Business Plan: Completed
  • Drafting of Employee’s Handbook: Completed
  • Drafting of Contract Documents: In Progress
  • Design of The Company’s Logo: Completed
  • Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
  • Recruitment of employees: In Progress
  • Purchase of the Needed call center equipment, software applications, furniture, office equipment, electronic appliances and facility facelift: In progress
  • Creating Official Website for the Company: In Progress
  • Creating Awareness for the business (Business PR): In Progress
  • Health and Safety and Fire Safety Arrangement: In Progress
  • Establishing business relationship with key players in the industry: In Progress

More on Technology

Starting a Cyber Cafe Business – 5 Important Tips

What is a cyber cafe?

It would be safe to say that cyber cafes mean different things in different regions. In Africa, cyber and internet cafes provide access to government services, in Turkey cyber cafes mostly rent out PlayStations and Xbox for gaming, and in the US cybercafes are your regular LAN centers opened for all kinds of video gaming activities.

Reasons behind cyber café popularity in 2022 are in the lack of access to the Internet in various regions, slow household Internet connection, or expensive PC hardware.

how to start a cyber cafe business plan

Another explanation for cyber cafes to exist is in a newfound sense of community in modern gaming. Seriously, there must be a great motivation for people to use public places to play games that are available on their personal computers at home. And modern cyber cafes provide just that – getting together under one roof to share common interest and excitement of competitions.

Small, big, serving food, broadcasting esports majors, renting out streaming booths, and having tournaments of their own – gaming venues are ready to cater to the likes of the pickiest audience. Luckily, it seems like everybody’s playing games: kids, adults, and even seniors. So don’t worry about the payment capacity of gamers – they’re more than able to spend money.

how to start a cyber cafe business plan

So it seems that cyber café business is a pretty popular venture with a great deal of demand. But let’s dig a bit deeper into the topic.

Is cyber cafe still a good business?

By good we mean economically viable. In a nutshell – yes, it is. In fact, besides of being profitable, cyber cafes have a short payback period. Depending on location and other factors, a gaming venue can pay off in 9 to 14 months.

Once the idea of starting a cyber cafe hits your mind, the first question that follows is “How much does it cost to open one?” A cyber cafe setup can vary from 10K to over 100K, depending on many factors, starting from its size and hardware specs to the business model that you choose for it (e.g., running your own business concept or buying a franchise). For an internet cafe with a layout of 20 seats, you should plan approximately 50k US dollars.

5 tips to keep in mind starting a cyber café

So, there is a multitude of aspects affecting the success of a cyber cafe. To give you an idea, think of the following considerations:

  • Is it going to be a small cyber cafe or a huge lounge hosting 100 – 200 computers?
  • Are there going to be gaming consoles or not?dt
  • Will it offer extra gaming devices and/or chairs?
  • What other services and products will it offer?

This list can go on further, impacting directly your  cyber cafe business plan . However, we have gathered 5 most essential factors that you must give a thought when elaborating a cyber cafe plan.

Find a good location

No surprise that location is the first and the most important thing you must consider before planning an on-site business. Location can either facilitate the success of your cyber cafe or bring its business concept to an end. When choosing between multiple geo-positions in town look at the following factors:

  • In which district of the city is it situated? Is it safe there (especially, if you plan to work night shifts as well)?
  • Is it considered to be a popular area for your target audience (e.g. student campus, gathering spot for hipsters, etc.)?
  • What are the nearest (non-)commercial objects that are directly/indirectly related to your business (e.g, copy centers, cafes, stores, universities, schools, etc.)? That said, consider both advantages and disadvantages that these institutions can have for your business.
  • Are there any competitors nearby? How far is the nearest competitor? What are their strong and weak points? What can you do differently?

Following the logic of the above-mentioned points, your location must be safe, ideally situated in the city center, with convenient commute options. The surrounding area should look pleasant and be often visited by people, namely your target audience.

It will be advantageous to have schools and other educational institutions, entertainment centers, or youth gathering places near your cyber cafe. Better – no or very few competitive businesses, such as other internet cafes, copy shops, or gaming centers. It is also worth mentioning here the premises of your cyber cafe. The building should be seen in the open, memorable, and well-accessible.

Write a simple business plan

The better you prepare, the more chances you have to achieve your goal. Having at least some business plan improves your results by 30-50%. If you have experience with elaborating business plans, then you need no further explanations here. However, if not, then it’s time to roll up your sleeves and get down to work.

In case you are going to apply for a loan or receive any funds from an institution or an investor, a business plan is a must. Besides, it works good as a benchmark helping to research the market, take into account complex issues, understand the competitive landscape, identify influential factors, estimate the costs and outcomes. As a rule, your business plan will cover legal, organizational, financial, and marketing aspects.

We suggest you take a look at our blog post  Internet Cafe Business Plan  where we discuss the key aspects of this issue.

form blog

Get the required licenses and permits

For a business to exist and function properly, it is necessary to take care of all the legal documents and permissions. Start with checking juridical requirements for cyber cafe setup and find out about procedures of cyber cafe registration.

Business license

At the very first stage of establishing your business you will need to get a business permit (here, a cyber cafe license) from a state, that will allow you to legally operate on the market, employ staff, deal with partners and clients, make payments, get revenue and pay taxes.

State permits

As you will deal with a multitude of hardware, devices, and wires, it is mandatory to plan the premises accordingly to safety norms and obtain permission from the fire service. In this context, it is also recommended to get a business and or company’s property insurance.

In case a cyber cafe plans to serve food or provide snacks, it must comply with the sanitary and hygiene regulations and submit to inspections.

how to start a cyber cafe business plan

Those venues that aim to sell alcohol or cigarettes will have to obtain additional licenses and permits as well as may restrict entrance to visitors below the legal drinking or smoking age.

Thousands of businesses rely upon SENET

Gaming licenses

Most modern cyber cafes are meant for gaming. Thus, besides playing games, cyber cafes often offer their customers the opportunity to place bets on esports or online gambling. In case of the latter one, cyber cafe might be obliged to obtain a gaming license, as well as display information on gambling addictions within the venue.

Choose the right equipment for your cyber cafe

Having all the legal questions covered, time to clarify the equipment issues. Is it obligatory to set up your venue with state-of-the-art devices? No. Unless, establishing an innovative cyber cafe is envisaged by your business plan.

In a nutshell, not all cyber cafes should have the most powerful and advanced computers of the latest model. First, they are expensive, and second, they wear out quickly. As a result, you’ll have to change hardware every 1-2 years, postponing the pay off.

A better way is to choose something in the middle – good reliable appliances at a reasonable price. As an option, you can hire a specialist who will find used machines of a good quality and will upgrade them according to your needs. You can also track your hardware through the software, like SENET Health Checker.

how to start a cyber cafe business plan

Keep in mind that the equipment in a cyber cafe should be updated every 2-3 years, while the peripherals (e.g., headphones, mice, pads, etc.) break every month.

Start a promotion

Before your cyber cafe opening, devise a plan of a basic promotion: giving out flyers, placing posters at the gathering spots of your target audience etc. Consider word-of-mouth as a method for boosting awareness about your venue. Enforce it with relevant special offers, such as “Bring a friend and get a bonus”. Introduce a system of incentives, small discounts on purchases of bulk time, for example 3 hours in bulk would cost cheaper than 1 hours purchased three times separately.

how to start a cyber cafe business plan

Marketing is a combination of economics and psychology, thus, whenever making up an offer, check its economic viability. Here are some tricks that might be of use:

Remember the effects of price bundling on consumer evaluations of offerings. Generally, it is way easier to sell complementary services together with the main purchase, as customers are less negatively affected when prices are bundled together and they only have to pay once. For example, offer them to purchase X hours of gaming time and a snack for free.

how to start a cyber cafe business plan

When it comes to gains, use the approach of unbundling. Numerous studies show that clients perceive two smaller wins as being greater than one big win. Thus, instead of offering a single 25% discount for a day pass and a premium seat (40€ -> 30€) break it in two 25% reductions: one for the daily pass (30€ -> 22,5€) and one for the premium seat (10€ -> 7,5€).

how to start a cyber cafe business plan

In fact, marketing and pricing technologies can enormously help you to increase your average check and ultimately raise your cyber cafe earnings. Be inventive, experiment, and try different offers. Only this way you can get to know your customers better and find out what works for them and you as a business owner.

As you could see, cyber cafe like any other kind of business has its peculiarities and requirements. For you as a business owner it is necessary to have a big picture and look at all aspects of your business in general. Pay attention to crucial and strategic issues, especially those that require considerable investments and are not easily changed, like location and expensive equipment. On the other hand, be more creative and flexible when it comes to marketing and pricing.

Your responsibility as a manager is to ensure a smooth and continuous operation of your business unit. Another task of yours is to work constantly on optimization of business processes. In this regard, make use of cyber cafe management software. This will help you to improve workflow, as well as keep track of all the operations and business development.

how to start a cyber cafe business plan

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Cyber-Café Business Plan Template

FEB.14, 2018

how to start a cyber cafe business plan

Are you planning to open an internet café ?

Internet penetration across the globe has grown exponentially and everyone these days relies on a stable internet access for both work and play. Even though the latest technologies including mobile technology is widely used across the world, there is still a high demand for good quality internet cafes offering superior quality service. People want to walk into a professionally managed facility with fast-speed internet infrastructure.

For a cyber café business to succeed, the first step is to have a well-structured business plan that will guide the entire process of business set-up. Before embarking on a starting a cyber café, you need to have a well-laid out business plan that will effectively take care of all issues that need your attention.

In case you aren’t sure of how to come up with a professional business planning for your cyber café company, here is a detailed sample plan written for an upcoming cyber cafe, YellowNet in Manhattan.

Executive Summary

The Cyber Café Business

2.1 The Business

YellowNet Cyber Café will be located on Street X in downtown Manhattan which is an busy area with a lot of activity. The neighborhood was selected because it is the heart of business, leisure and entertainment activities. With a number of world famous landmarks within the vicinity, it is the perfect place to open internet café business . The café is situated within one of the world’s busiest Central Business Districts. The internet café will be situated in close proximity to world renowned landmarks such as The Metropolitan Museum of Art, Central Park, Empire State Building and One World Observatory among others. The location was selected to serve city dwellers as well as visitors and tourists.

YellowNet will be run by Michael Thicke and his wife. Michael has extensive experience working for various Internet Service Provider companies while his wife has worked with various business management consultancy firms. With experience in the internet service provision and business consultancy, the couple is well versed with intricate details of how to open an internet café and successfully run it. Michael knows too well he has to be innovative and think outside the box to offer a unique and exemplary service that meets the demands of his customers. Michael will be in charge of the day-to-day running of the cyber café business. He has studied other similar business models to craft a winning strategy for starting an internet café .

Cyber cafe business plan - 3 Years Profit Forecast

2.2 Objectives

YellowNet Cyber Café has set up its objectives it intends to achieve the following in the first three years of operation. The objectives have been summarized as follows:

  • Creation of a cozy, unique and quiet environment different from other competitors where customers can comfortably enjoy services.
  • Make the community aware on what services the cyber café offers.
  • Ensure the environment is conducive and can accommodate people with diverse beliefs, cultures and backgrounds.
  • Provide great coffee and sumptuous bakery items at affordable prices.

2.3 Keys to Success

The following risks have been identified with starting YellowNet:

  • Is YellowNet in Manhattan providing services which are in demand?
  • Will internet craze continue to become popular in order to support the café’s growth?
  • Will customers be willing to part with their money for YellowNet’s services?
  • Will the cost of home internet drop so significantly that YellowNet will no longer find customers interested in Internet café services?
  • Will access of internet via mobile platforms become so popular that customers will prefer to instead use their mobile gadgets to access the internet?

2.5 Company Targets and Forecasts

Michael’s target is to become the best internet café in New York and be a trendsetter by providing a unique, highly-customized and professional service. Michael has forecasted a 15% market share and calculated an average gross and net profit margin expected in the next three years. He strongly believes in his business model which will gradually begin with lower net margins, but pick up to bring in a good net profit margin in the second and third year.

Company Summary

3.1 who is the owner.

  • YellowNet is owned and operated by Michael Thicke.
  •  He has vast experience in the internet service provision industry spanning a total of 12 years.
  • Throughout his life, Michael has worked for various internet service providers, and therefore thoroughly understands how the industry works.
  • Michael is a graduated with a degree in Information Technology from Pace University in New York, He also holds an MBA from Columbia Business School.
  • Working in the technology division, Michael was instrumental in the SME technical support division.
  • During the course of his career, he helped several local small businesses successfully set up their internet infrastructure.
  • He rose through the ranks and served as an IT Manager in the various companies that he worked for.

3.2 Why did he start his business?

  • Having been in the industry for long, Mike knew how to start a internet café.
  • Despite increase in domestic internet use, he knew there was still a demand for cyber cafes especially in densely populated areas of the city.
  • He had seen how other cyber cafes operated and seen the loopholes he could exploit to offer a unique and customized service.
  • There was need to offer a great internet facility where residents, visitors and tourists could access high-speed internet services in NYC City.
  • Online gaming inspired Michael to think about starting a gaming café where he could provide a cozy environment for customers looking to have fun online.

3.3 How the business will be started

The total startup cost for YellowNet will be drawn for Mike’s personal savings which he has accumulated during his career life. However, there is a funding shortfall which will be covered by a loan.

The proposed site for the business will be on 3rd avenue Manhattan and will be leased for an initial period of 2 years from June 2018 with an option to extend. Reasons for choosing 3 rd avenue include;

  • Proximity to a large downtown business community
  • Close to major tourist attractions frequented by many tourists
  • Availability of sufficient parking
  • Reasonable rent rates compared to other areas of the city
  • Premises is strategically located and highly visible

Even though Michael has been in the internet service provision industry, he plans to hire five additional staff to help in running the internet café.

Cyber cafe business plan - Startup Cost

Services for Customers

YellowNet will be a professionally managed and equipped with the latest cutting edge technologies to meet the demands of clients. In a bid to stand out as a unique and modern establishment, the business intends to go an extra mile and cultivate strong relationships with its customers. The intention of offering a wide variety of services under one roof is to offer clients the best value for money, and at the same time make profits in accordance to the law,

The quality of service is expected to be exemplary right from accessing the internet to general customer service etiquette. The target is to ensure customers enjoy themselves while at the facility and look forward to coming back again.

Products and services to be offered at YellowNet include:

  • Offer fast and secure internet browsing services
  • Help clients access reliable and affordable international internet calls
  • Avail the required hardware and software to facilitate video teleconference services
  • Provision of document printing and scanning services
  • Offer highly sophisticated infrastructure for computer gaming
  • Sale of call cards and internet bundles from various service providers
  • Offer caffeine, snacks and various types of soft drinks
  • Provide consultancy and advice in internet related services

YellowNet has invested heavily in a wide array of internet applications. As part of internet café business introduction strategy, the establishment intends to harness the latest technologies to ensure the business is fully technology compliant.

With the realization that many people are increasingly becoming keen on online gaming, Michael is keen on branding his business as a computer game café with the best gaming applications you cannot find anywhere else.

In future, YellowNet intends to establish a small internet training center that will offer learners a chance to be trained by experts on how to effectively use the internet.

Marketing Analysis of Cyber Café Business

Comprehensive cyber cafe business plans always offer a detailed analysis of the target market. YellowNet is expected to operate in a highly profitable environment that will allow the business be a trendsetter in the cyber-café industry. With a growing number of people embracing the coffee culture and more people looking for fast internet facilities, the business caters for both groups. This is no doubt an excellent concept that is poised for success. This internet café business model is a combination of two related businesses under one roof.

5.1 Target Market Segment

YellowNet intends to offer people looking for somewhere quiet, comfortable and cozy to browse the internet. The establishment admits both experienced internet users as well as novices willing to gain knowledge on utilizing the internet. YellowNet’s customers can be divided into two broad categories. The business is targeting an age group of between 18 to 60 years and beyond.

Group One consists of customers who are internet savvy and are just looking for a comfortable and inviting facility aside from their homes and offices to browse the internet and enjoy a cup of coffee and snacks. Group Two consists of customers who aren’t yet familiar with the internet but for various reasons, have to visit an internet café to accomplish various tasks.

Basically, anyone who has a passion for computers and internet is a potential customer. Because many people have internet at home or on their mobile gadgets, it is difficult to find a social setting especially in the Central Business District where you can access high-speed internet.

YellowNet intends to target both local and travellers who wish to check their emails, work or play games in a friendly environment. Customers coming into the premises will either use YellowNet’s PCs or plug in their notebooks and tablets into internet ports. The business targets a wide demographic; from youngsters who’re computer savvy to computer novices who’ve realized computer and internet knowledge is a must have.

This well-laid out internet café business plan focuses on these market segments:

5.1.1 University Students

University students are an important target niche in this cyber cafe business plan because they’re always in constant need of internet access and various computer programs. Because they’re always working on projects and assignments, they will find it helpful to work from a cyber cafe where they can have access to unlimited internet. Because they don’t earn an income, students might not be able to afford to pay for home internet packages and therefore, will opt for an internet café which could be cheaper.

In addition, they’re always in need of scanning, printing and document preparation tasks. On many occasions, students remain in the cyber café for extended time are an excellent target for YellowNet. The growing number of students in universities means there is a steady demand for quality yet affordable internet service.

5.1.2 Office Workers

These are professionals who either reside in New York City or travelling professionals who have visited NYC for conferences. Modern career professionals are always on the move and require quick access to fast internet and other cyber-related utilities to effectively perform their work. Often they will need a quiet, well managed and professional internet café to either read work emails, print, scan or work with diverse applications such as Google, Microsoft Office and Adobe Photoshop. YellowNet understands office workers are sensitive and knows too well professionalism must be top-notch.

5.1.3 Teenagers

Teenagers are excited with anything to do with technology landscape. Therefore, they are a major target for YellowNet. If you’re thinking how do internet cafes make money , you cannot afford to ignore teenagers. These tech savvy youngsters want to be online the entire day playing online games, chatting online and posting photos and multimedia content on social networks. For them, life without internet is worthless. YellowNet intends to always have the newest hardware and software to facilitate intensive online gaming sessions.

5.1.4 Seniors

Seniors are not so much fascinated about computers and the internet. However, they do need to accomplish tasks that require them to visit an internet café. In most cases, seniors are a unique but very lucrative target niche for any cyber related business. Because of their old age, they need somewhere comfortable and friendly to access the internet. In most cases, they will need to be assisted by employees to accomplish various tasks such as browsing, printing and scanning. Seniors always need good customer service because they’re sensitive and require staff to be patient with them.

Cyber cafe business plan - Market Segmentation

5.2 Pricing of Packages

YellowNet offers competitive pricing after carefully evaluating the pricing structure for competitors. Since the business targets middle income customers, prices have been structured to effectively cater for this economic and social group.

A summary of YellowNet Prices is indicated below:

  • Browsing per Minute $0.05
  • Document Printing Per Page $1
  • Scanning per Page $2
  • Gaming Per Hour $5
  • Special Packages $2 per hour (After browsing for three hours)

Prices are client-conscious in order to allow them see value in services offered by YellowNet. There are also special packages in place for those who wish to browse the internet for extended hours or print large volumes of documents. Prices outlined in this business plan are friendly to both the customer to ensure they get the best value for their money, while at the same time ensure the business makes good profits from services rendered.

5.3 Business Target of the Company

While there are many internet cybers operating , YellowNet plans to follow a business strategy services that will deliver good results for the business. Before setting up shop, the business has analyzed customer demand, trends and behaviors in order to respond better to their needs.

Fortunately, YellowNet is the first cyber café to be set up on 3 rd Street and enjoys a niche-market that extends over one kilometer. The business targets to enjoy great advantages especially in brand recognition and customer loyalty. Initially, the company will command an almost 100 percent market share in the immediate surroundings. However, in the next couple of years, chances are high, other internet cafes may open. The goal is to still retain over 70% of the market share in the wake of competition.

After doing extensive market research, the following was concluded:

  • YellowNet cyber will need to adjust its working hours in order to get more clients. For instance, the cyber will open earlier that competitors and remain open till late after other internet cafes have closed.
  • Charge a slightly lower browsing, printing and scanning rates compared to what others are offering their clients.
  • There will be a large number of clients visiting the premises especially when international conferences, shows and exhibitions are taking place in the surrounding.
  • The cyber will be extremely busy especially during the weekends and weekday evenings as people seek somewhere to browse the internet and socialize as they enjoy a cup of their favorite drink.
  • A lot of customers particularly those reading emails only will visit the premises for a shorter period of time compared to those doing research and projects.
  • Always have admin on duty to assist special customers especially seniors and those who may need someone to quickly respond to general enquiries.
  • Fully implement this gaming café business plan to ensure YellowNet is popular for online gaming as its latest catch especially amongst the youth.

Without a solid strategy, opening an internet café will be a failed mission. In this section, we look at the strategies that YellowNet intends to put in place to ensure it meets its expectations. This cyber has formulated three key strategies which include;

  • Focus on attracting a higher number of novice internet users with a friendly and accommodating environment that doesn’t make novices feel intimidated. YellowNet aims to put in place training opportunities to grow and maintain a loyal customer base.
  • Attract more Power Internet users who’re extremely knowledgeable when it comes to using the internet. This is an important customer segment for YellowNet as they’re always in need of cyber café services. Their web-browsing experience makes them to be admired by novice internet users.
  • Focus on establishing a friendly and comfortable social setting for YellowNet customers. A good social environment incorporates entertainment attracting customers that would ordinarily not need to access the internet from a cyber café. Once in the cyber, these customers should find an entertaining environment that will make them realize how fun it is to access the internet in a cyber café.

6.1 Sales Strategy Pyramid

The following points outline specifics on how YellowNet will implement the three strategies outlined above. Strategy pyramid graphics can be found in the appendix section of this plan.

6.1.1 Attract Power Internet Users

This strategy will place more emphasis on putting in place initiatives that will attract power internet users. These users are critical to the success of YellowNet and the following strategies will be used to attract these customers;

  • Stay abreast and offer the best computing technologies; these users love using the latest technologies.
  • Offer printing and scanning services
  • Allowing clients to access powerful software applications.

6.1.2 Offer a Social Hub

This strategy lays emphasis on building a safe, nice and friendly environment for YellowNet customers. Starting a cyber café goes beyond just offering PCs and internet.

  • The cyber will focus on availing standard entertainment facilities on the premises to entice more customers to come in. Soon clients who come in to enjoy entertainment will realize there is fast internet on site that they can utilize.
  • Invest in beautiful and well-designed sitting areas, tasteful furniture and decorate appropriately with lively themes that promote comfort.

6.1.3 Entice Novice Internet Users

YellowNet’s sales strategy involves reaching out to more novice internet users. This is a lucrative market that many cyber café business plans tend to neglect. Even though these customers don’t have browsing experience, they can be transformed into loyal cyber café customers. YellowNet intends to attract novice customers by:

  • Ensure YellowNet is known for a novice friendly environment. The facility will be staffed by knowledgeable and experienced personnel to ensure novice customers feel welcomed and their needs are promptly attended to.
  • A customer service desk will be manned by YellowNet personnel throughout to offer any help in case a customer has a question or wishes to raise a concern.
  • YellowNet hopes to introduce internet and email classes for beginners. The goal of these classes is to help novice users familiarize themselves with internet browsing and how to use computer systems available at the cyber café.

6.2 SWOT ANALYSIS

The purpose of SWOT analysis is to enable us understand both internal strengths and weaknesses that YellowNet must deal with. It also points out opportunities available for the business as well as the potential threats.

YellowNet has numerous strengths and advantages that will offer the business a competitive advantage and drive success. Before the plan to start an internet café was initiated, adequate market survey was done to identify the strengths, weaknesses, threats and opportunities.

6.2.1 Strengths

  • Well trained, professional and friendly staff. YellowNet has gone an extra mile to hire and train staff who have a passionate to train and help clients.
  • High-tech equipment which includes super-fast PCs, flat screen displays and high quality printers.
  • Fine ambience. Every customer who walks into YellowNet should immediately feel comfortable and welcomed.
  • A well-laid out vision as YellowNet knows what it takes to effectively meet client needs.

6.2.2 Weaknesses

  • Rapid changing technologies means YellowNet has to always keep abreast of the latest technology.
  • Significant expenses associated with keeping sophisticated hardware and software. YellowNet must -find ways to balance technology with other key business needs.

6.2.3 Opportunities

  • Rapid population increase of internet users means more people will need YellowNet services.
  • Social bonds and networks built as a result of the internet gives the business a platform to grow communities by establishing dedicated chat areas and community programs.

6.2.4 Threats

  • Massive reduction of internet access costs. The cost of internet is dropping rapidly and may end becoming cheap that nobody may be willing to visit a cyber café. YellowNet is aware of this reality and will constantly monitor pricing.
  • Emerging local competition: In future, new cyber cafes will be opened but YellowNet is well-prepared to take on this challenges.

6.2.5 Competitors

  • Because of Michael’s experience in the internet service provision industry, YellowNet has a competitive advantage over other cyber cafes.
  • The business has a unique sales and marketing strategy that effectively addresses how do internet cafes work in a highly competitive environment.

6.2.6 Sales Forecast

  • YellowNet Cyber is expected to get a regular influx of customers throughout the day and the sales are expected to vary from day to day and month.
  • YellowNet has based projected internet sales based on number of hours every terminal is active. Coffee and espresso sales are based on a financial data provided by Kobrick Coffee Company.

Cyber cafe business plan - Sales Forecast

6.2.8 Milestones

The Yellow Net Cyber Café has come up with some basic milestones to keep the business priorities in check. Responsibility of implantation will be overseen by Mike Thicke and his wife Tracy Thicke, who is the manager of the business. The milestone table below will be updated with an actual table as the year progresses.

Cyber cafe business plan - Milestones

Personnel Plan

Michael Thicke is the CEO and Owner of YellowNet Cyber. He manages and oversees all daily activities in the internet café. Mike will be helped by his wife Tracy, who is the Manager and will oversee financial books for the business. Both Mike and Tracy are responsible for making key management decisions.

Three staff members are Admin Assistants working part-time earning $7.00 per hour for 30 hours per week. There is one full-time technician working 40 hours per week at $12 per hour. The role of the technician is to offer technical support to clients and fix minor terminal bugs while Admin Assistants perform general administration duties. Intensive interviews and training is done to ensure only qualified personnel work in the establishment.

The simple staff structure ensures efficient distribution of duties and seamless workflow. It also allows better communication among team members to facilitate quick decision making. YellowNet management knows the secret to success is how to start your own internet café business with minimal but efficient personnel.

The following table is a representation of employee salaries for the next three years.

Financial Plan

YellowNet has developed the following financial plan which outlines how this cyber will achieve its financial goals within first three years. A financial way forward of how to start an internet cafe is essential to help the business realize its financial targets. There are plans in the pipeline to launch other establishments in NYC. For this to happen, the company must formulate a workable financial plan that will drive success.

8.1 Important Assumptions

Basic assumptions are indicated in the table below. These assumptions are expected to show variations due to various factors, but the result will not have any significant effect on the company’s financial strategy.

8.2 Brake-Even Analysis

Brake-even data for YellowNet is illustrated in the chart and table below.

Cyber cafe business plan - Brake Even Analysis

8.3 Projected Profit and Loss

Payroll Expense: The founder of YellowNet, Michael Thicke will get a salary of $26,000 in year one, $28,000 in year two, and $30,000 in year three. YellowNet has put in place plans to hire 3 part-time after first year ends for $6 per hour while a full-time technician will earn $12 per hour.

Lease Expenses: The facility intends to lease a 1,500 square foot facility at $1.875. According to the lease agreement signed by YellowNet, rent due every month totals to $800 for a total of 24 months. After five hundred and twenty days, the lease is availed for consideration. Right to renew or cancel the agreement is based on issues at hand.

Utilities Expense: As indicated in the signed lease agreement, the lessor is responsible for utility payments which include; real estate taxes, gas and garbage disposal among others. YellowNet is expected to cater for the internet cafe business phone bill expenses.

Marketing Expenses: YellowNet has allocated $20,000 for promotion related expenses for year one. This money will cater for placing adverts in local dailies to boost customer awareness.

Insurance Expenses: YellowNet Cyber has allocated $7,000 for insurance for the first year, second and third year. In future, the business intends to spend more on insurance coverage.

Taxes: Since YellowNet is an LLC, it is not taxed but there is a 15% payroll obligation.

A Comprehensive profit and Loss data is illustrated in the table below.

Cyber cafe business plan - Profit Monthly

8.4 Projected Cash Flow

YellowNet’s projected cash flow is shown in the table below.

Cyber cafe business plan - Projected Cash Flow

8.5 Projected Balance Sheet

YellowNet’s projected balance sheet is shown in the table below.

8.6 Business Ratios

The SIC (Standard Industrial Classification) code for Internet Service Provider Industry is “Remote data base information retrieval “7375.9903. “information retrieval services” 7375 report was used to generate the industry profile. YellowNet is also a food café so it could have used “Eating Places” ratios based on SIC classification 5812. YellowNet Café belongs to two business segments that makes the ratios a combination of two industries.

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How to Start a Cybercafe Business

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Cyber cafes are popular worldwide, and for a good reason, as they offer a convenient and affordable way for people to get online, but they aren't as popular in the U.S. as they once were. If you're considering starting an internet cafe, it's essential to do your research first.

While it's fun to develop a business name, design your floorplan and think about hiring your first employees, there are steps to take before you get there. Visit an internet cafe near you – if there is one – to get a feel for what other businesses are doing. If there are no cyber cafes nearby, that may be better, as your cafe would be the first in the area.

The basics of how to start a cyber cafe business plan are similar to other businesses, with some specific considerations. Using a sample business plan as a guide, you'll be starting your cyber cafe in no time.

What Is an Internet Cafe?

An internet cafe, also commonly known as a cyber cafe, is an establishment that provides computer services and beverages. Internet cafes usually offer a range of computer services, from simple web browsing to more complex tasks such as graphic design and video editing. They also offer a variety of drinks, snacks and light meals. Some internet cafes offer gaming services.

Internet cafes first started popping up in the early 1990s. They were a response to the growing need for public internet access. At that time, home internet access was still relatively rare and expensive. So, people went to their local cyber cafes to get online. According to the experts at History , although the first coffee houses did not have internet access, they acted much like the cyber cafes of today.

Nowadays, most people in the U.S. have home internet access. However, internet cafes are still popular in some parts of the world, primarily because they offer a unique service that people are willing to pay for, especially in developing countries without widespread internet access. In the United States, there are still internet cafes in some areas that cater specifically to people who play PC video games. You can still see teens gathering around a PC to watch their friends play their favorite games, which makes an internet cafe a good place to meet new people and make friends.

How to Start an Internet Cafe

There are several things you need to take into consideration before opening an internet cafe. First, you'll have to decide what services you want to offer. Do you want to offer simple web browsing, or do you want to offer more complex services like video editing?

Once you've decided on the services you want to offer, you need to choose a location. Choosing a convenient location with plenty of foot traffic is vital to maximizing your number of customers. Ensure the location you choose has the necessary infrastructure, including reliable, fast internet access and ample electrical outlets. Also, don't forget that with this much technology comes technical issues, so you'll likely need IT staff on hand.

Next, choose a name and design for your cafe. Then, start thinking about how to market your business. How are you going to inform people that your cafe exists? How are you going to attract customers?

Cyber Business Plan Sample

Last but not least, you need to make an internet cafe business plan. This process might seem daunting, but it's not as difficult as it sounds. A business plan is a straightforward document outlining your business goals and how you plan to achieve them. It should include your cafe's name, location, services, marketing strategy and financial projections.

If you're unsure where to begin your cyber business plan project, don't worry! The experts at the New Hampshire Small Business Development Center provide a few tips for this process. Your business plan should start with the purpose of your business and why you're starting it. If you're trying to secure funding, this is where you state how much you need.

From there, you outline your goals and steps to take. This outline is where you get into the details of your business plan, such as the type of business and what you need to do before opening, such as remodeling. Finally, you outline your marketing plan. This plan should include your market research, target demographics and how you plan to reach your potential customers.

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  • Intranetjournal
  • Create a website to market your cybercafe to tourists, locals and those visiting for business. Hold gaming nights to attract regular customers.
  • Maintain computers by running frequent virus scans, deleting the computer history at least once a day and limiting the types of websites customers are allowed to visit to prevent virus attacks.

Danielle Smyth is a writer and content marketer from upstate New York. She has been writing on business-related topics for nearly 10 years. She owns her own content marketing agency, Wordsmyth Creative Content Marketing, and she works with a number of small businesses to develop B2B content for their websites, social media accounts, and marketing materials. In addition to this content, she has written business-related articles for sites like Sweet Frivolity, Alliance Worldwide Investigative Group, Bloom Co and Spent.

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Internet Cafe Business Plan

Start your own internet cafe business plan

JavaNet Internet Cafe

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">, opportunity.

The public wants: (1) access to the methods of communication and volumes of information now available on the Internet, and (2) access at a cost they can afford and in such a way that they aren’t socially, economically, or politically isolated.

JavaNet, unlike a typical cafe, will provide a unique forum for communication and entertainment through the medium of the Internet. JavaNet’s goal is to provide the community with a social, educational, entertaining, atmosphere for worldwide communication.

JavaNet intends to cater to people who want a guided tour on their first spin around the Internet and to experienced users eager to indulge their passion for computers in a social setting. Furthermore, JavaNet will be a magnet for local and traveling professionals who desire to work or check their email messages in a friendly atmosphere. These professionals will either use JavaNet’s PCs, or plug their notebooks into Internet connections. JavaNet’s target market covers a wide range of ages: from members of Generation X who grew up surrounded by computers, to Baby Boomers who have come to the realization that people today cannot afford to ignore computers.

Competition

The main competitors in the retail coffee segment are Cafe Paradisio, Full City, Coffee Corner and Allann Bros. These businesses are located in or near the downtown area, and target a similar segment to JavaNet’s (i.e. educated, upwardly-mobile students and business people).

JavaNet will follow a differentiation strategy to achieve a competitive advantage in the cafe market. By providing Internet service, JavaNet separates itself from all other cafes in Eugene. In addition, JavaNet provides a comfortable environment with coffee and bakery items, distinguishing itself from other Internet providers in Eugene.

Expectations

We plan on getting more than 500,000 sales in year 1 and nearly 1,000,000 sales in year 3. We will have earnings year 2 and year 3 

Financial Highlights by Year

Financing needed.

Our financing has already been secured as follows:

  • $24,000 from the Oregon Economic Development Fund
  • $19,000 of personal savings from owner Cale Bruckner
  • $56,000 from three investors
  • and $10,000 in the form of short-term loans

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 JavaNet will provide full access to email, WWW, FTP, Usenet and other Internet applications such as Telnet and Gopher. JavaNet will also provide customers with a unique and innovative environment for enjoying great coffee, specialty beverages, and bakery items.

JavaNet will appeal to individuals of all ages and backgrounds. The instructional Internet classes, and the helpful staff that JavaNet provides, will appeal to the audience that does not associate themselves with the computer age. This educational aspect will attract younger and elderly members of the community who are rapidly gaining interest in the unique resources that online communications have to offer. The downtown location will provide business people with convenient access to their morning coffee and online needs.

Target Market

Market size & segments.

  Target Market Segment Strategy

Market Segmentation

JavaNet’s customers can be divided into two groups. The first group is familiar with the Internet and desires a progressive and inviting atmosphere where they can get out of their offices or bedrooms and enjoy a great cup of coffee. The second group is not familiar with the Internet, yet, and is just waiting for the right opportunity to enter the online community. JavaNet’s target market falls anywhere between the ages of 18 and 50. This extremely wide range of ages is due to the fact that both coffee and the Internet appeal to a variety of people. In addition to these two broad categories, JavaNet’s target market can be divided into more specific market segments. The majority of these individuals are students and business people. See the Market Analysis chart and table below for more specifics.

Current Alternatives

Competition from online service providers comes from locally-owned businesses as well as national firms. There are approximately eight, local, online service providers in Eugene. This number is expected to grow with the increasing demand for Internet access. Larger, online service providers, such as AOL and CompuServe are also a competitive threat to JavaNet. Due to the nature of the Internet, there are no geographical boundaries restricting competition.

Our Advantages

Our advantages are best explained as our strengths: 

Knowledgeable and friendly staff. We’ve gone to great lengths at JavaNet to find people with a passion for teaching and sharing their Internet experiences. Our staff is both knowledgeable and eager to please.

State-of-the art equipment. Part of the JavaNet experience includes access to state-of-the-art computer equipment. Our customers enjoy beautiful flat-screen displays, fast machines, and high-quality printers.

Upscale ambiance. When you walk into JavaNet, you’ll feel the technology. High backed mahogany booths with flat-screen monitors inset into the walls provide a cozy hideaway for meetings and small friendly gatherings. Large round tables with displays viewable from above provide a forum for larger gatherings and friendly "how-to" classes on the Internet. Aluminum track lighting and art from local artists sets the mood. Last, but not least, quality cappuccino machines and a glass pastry display case provide enticing refreshments.

Clear vision of the market need. JavaNet knows what it takes to build an upscale cyber cafe. We know the customers, we know the technology, and we know how to build the service that will bring the two together.

Keys to Success

The keys to the success for JavaNet are:

  • The creation of a unique, innovative, upscale atmosphere that will differentiate JavaNet from other local coffee shops and future Internet cafes.
  • The establishment of JavaNet as a community hub for socialization and entertainment. We want people to meet, have study groups, hit our place to and from work, think of us when they want breakfast and online news. We won’t be closed so we can be a haven. 
  • The creation of an environment that won’t intimidate the novice user. JavaNet will position itself as an educational resource for individuals wishing to learn about the benefits the Internet has to offer. This will be measured by our chairs being full, customers using their email accounts and our staff answering questions. We want our community engaged and our sales and popularity will reflect we are able to make our customers comfortable. 
  • Great coffee and bakery items. This will be indicated by customer reviews as well as inventory turnover. We need our inventory to turn over once a week or once every 2 weeks. 

Marketing & Sales

Marketing plan.

JavaNet will position itself as an upscale coffee house and Internet service provider. It will serve high-quality coffee and espresso specialty drinks at a competitive price. Due to the number of cafes in Eugene, it is important that JavaNet sets fair prices for its coffee. JavaNet will use advertising as its main source of promotion. Ads placed in The Register Guard, Eugene Weekly, and the Emerald will help build customer awareness. Accompanying the ad will be a coupon for a free hour of Internet travel. Furthermore, JavaNet will give away three free hours of Internet use to beginners who sign up for an introduction to the Internet workshop provided by JavaNet.

As a retail establishment, JavaNet employs people to handle sales transactions. Computer literacy is a requirement for JavaNet employees. If an employee does not possess basic computer skills when they are hired, they are trained by our full-time technician. Our full-time technician is also available for customers in need of assistance. JavaNet’s commitment to friendly, helpful service is one of the key factors that distinguishes JavaNet from other Internet cafes.

Locations & Facilities

A site has been chosen at 10th and Oak in downtown Eugene. This site was chosen for various reasons, including:

  • Proximity to the downtown business community.
  • Proximity to trendy, upscale restaurants such as West Brothers.
  • Proximity to LTD’s Eugene Station. Parking availability.
  • Low cost rent – $.85 per square foot for 1700 square feet.
  • High visibility.

All of these qualities are consistent with JavaNet’s goal of providing a central hub of communication and socialization for the Eugene community.

JavaNet will invest in high-speed computers to provide its customers with a fast and efficient connection to the Internet. The computers will be reliable and fun to work with. JavaNet will continue to upgrade and modify the systems to stay current with communications technology. One of the main attractions associated with Internet cafes, is the state of the art equipment available for use. Not everyone has a Pentium PC in their home or office.

Milestones & Metrics

Milestones table, key metrics.

Our Key Metrics are: 

  • Sales, gross margin, operating profit, profit, cash flow, of course. 
  • Average sales per customer per month
  • Monthly subscribers 
  • Average time per customer session

Ownership & Structure

JavaNet is a privately held Oregon Limited Liability Corporation. Cale Bruckner, the founder of JavaNet, is the majority owner. Luke Walsh, Doug Wilson, and John Underwood, all hold minority stock positions as private investors.

Management Team

JavaNet is owned and operated by Mr. Cale Bruckner. The company, being small in nature, requires a simple organizational structure. Implementation of this organizational form calls for the owner, Mr. Bruckner, to make all of the major management decisions in addition to monitoring all other business activities.

Personnel Table

Financial plan investor-ready personnel plan .">, key assumptions.

Our Key assumptions: 

1 – Certain members s of the community are intimidated by the internet. They want to use email and the internet but find it intimidating. They will use the internet if there is a place that comes with someone to explain it. 

2 – Students need a place to have study groups and use the internet. There are many students at the u of o, there are a shortage of resources. 

3 – Certain members of the community cannot afford to own their own computer or wifi. We are happy to let them use our place for a small fee they can afford. 

Revenue by Month

Expenses by month, net profit (or loss) by year, use of funds.

Our list of startup expenses are $56,000 dollars, as follows: 

  • 11 computers = $22,000
  • two printers = $1,000
  • one scanner = $500
  • software = $810
  • one espresso machine = $10,700
  • one automatic espresso grinder = $795
  • two coffee/food preparation counters = $1,000
  • one information display counter = $1,000
  • one drinking/eating counter = $500
  • sixteen stools = $1,600
  • six computer desks w/chairs = $2,400
  • stationery goods = $500
  • two telephones = $200
  • decoration expense = $13,000

Sources of Funds

This business plan is prepared to obtain financing in the amount of $24,000. The supplemental financing is required to begin work on site preparation and modifications, equipment purchases, and to cover expenses in the first year of operations.

Additional financing has already been secured as follows:

  • $66,000 from three investors

Projected Profit & Loss

Projected balance sheet, projected cash flow statement.

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how to start a cyber cafe business plan

Sample Internet Cyber Cafe Business Plan

Internet cafe business plan pdf sample.

Do you want to start an internet cafe business to meet your needs?

If yes, then here’s how. 4 in every 5 homes own a computer whether a smartphone or a laptop or a desktop. This is the extent to which this information age has deeply informed our traditional lifestyles; making almost anything possible within a few clicks, in an atmosphere of good internet.

Some call it elements of a type 2 civilization, but by whatever name it is known, one thing that is certain is that the demand for the internet rises everyday like the vapor from a heated kettle. Most job applications, as well as interviews these days are scheduled online.

By siting an internet café business in the appropriate location, you go a long mile in meeting communication needs, as well as administrative needs for a number of persons.

However, as much as any other business, efforts are expended in the startup of this business, as well as careful analysis and feasibility studies; for instance citing a café in an area where most individuals are high-class, chances are that they all have at least a laptop in their homes, which would mean lesser output for you.

A number of important steps have been enumerated below, that will guide you as you start an internet café business:

Guide to Starting a Cybercafe Business

Step 1: Plan your Café

Always the first step for any business is the task of planning. Financial plans, Café size, location, advertisement plans, operations plan, other services that should be integrated. You must clearly state the amount of the required capital, and how you intend to realize it.

You could make this process easier by meeting with veterans in the business as they might have a few tips purchased by the currency of experience. This should be as concise as possible, and understandable. Preferably document all your plans for your business, as well as analysis.

Step 2: Run Feasibility Check

Very importantly is the factor of environment that one has to be immensely careful. Citing a Café in a village where access to healthy water, good road, and electricity is not really a nutritious business strategy.

It is usually advisable to cite a Café close to hotels where travelers can easily lodge, or at the heart of middle class societies, or even at restaurants.

Also, you must enquire about the startup capital, as well as individual costs of securing all the components that are necessary.

Step 3: Choose a Name and Location

After conducting a proper feasibility study, you must then proceed to choose a name for your business as well as conclude on where to locate it. Location is very important when it comes to siting a business because if not chosen can lead to the failure of the business. You can utilize the services of a real estate agent in securing a location for business .

Regarding location, you can adopt some of the tips presented above; however for the naming, you should pick one that resonates quickly in the minds of anyone that hears it.

Step 4: Acquire Permits and Licenses

You should visit the tax office for a tax permit; and you would also register your business to get the necessary license to operate without any political harassment.

Step 5: Hoisting the Computers and other Hardware

You should have acquired the necessary equipment: Internet Service Provider ( ISP ), Router (so you can share internet amongst a network of computers), computers, printer, photocopying machine, binding machine, lamination machine, portable seats, efficient lights, UPS for every computer, a steady generator (considering electricity issues), and a scanner.

So this important moment is when you set them up. You might need the service of a networker to aid in the set-up, especially when you will be using over 25 computers in the network.

In this set-up phase, you might also need to do some electrical works, software installation, and furniture works.

You can also consider setting up a mini food joint by the side as a strategy to keep your customers locked up in your café round the clock; giving them little reasons to oblige you their absence.

Step 6: Secure your Computers

Using the appropriate firewalls and antivirus software you can do this. You can buy the CDs of the firewall and do the step-by-step installation. This is important because a small bug can crumble the entire system if not quickly detected and attended to.

Then rules and regulations would be set to ensure optimal performance of your machines—rules like prohibiting the insertion of foreign devices into café computers except maybe in critical cases only after a thorough scan has been done on such devices, and eating or drinking on the desk to avoid spilling liquid into the electrical components.

Step 7: Advertisements

Consider using fliers to do your adverts, as well as local newspapers; to create a rippling awareness through your vicinity. You could also use social media to do your publicity. This would go its length in promoting patronage of those around you. Now try as much to pay attention to recommendation, feedbacks, and reviews by customers.

Step 8: Run the Café

In doing this, you should consider staffing. It might not be so efficient to run a café alone. There might be times when you are required to do a photocopy job for a customer and at the same time you have got customers in queue waiting to be logged into your network perhaps.

Under such circumstances, it would pay to have assistants or an employee—the more the hands, the easier the work of running the internet cafe business.

INTERNET CAFE BUSINESS PLAN EXAMPLE

Here is a sample business plan for starting a cybercafe business.

BUSINESS NAME: Slicky cyber café.

  • Executive Summary
  • Our Products and Services

Vision Statement

Mission Statement

Business Structure

  • Market Analysis

Sales and Marketing Strategy

  • Financial Plan

Sales Forecast

  Executive Summary

Slicky Cyber Café is business that has been fully registered and has fulfilled the entire requirements for starting a business in Los Angeles, United State of America. The business will be concerned with providing internet services for its clients.

Slicky Cyber Café will be co-owned by Patrick Nelson and Theodore Francis. They will both be the manager and CEO.

They have both contributed $550,000 toward starting up the business, they have also made plans to secure a loan of $450,000 to complete the startup fund which amount to $1,000,000.

Our Product and Services

Slicky Cyber Café is standard Cyber Café which will be located in Los Angeles, United State. We would be interested in providing stable internet service for client patronising us in our office. Below are some things that highlights our reasonable preparation:

  • Purchase of sets of Computers and Laptop.
  • Purchase of a standby generator for constant powering of our facility.
  • Plans are already in place to install the best Internet Server.
  • Our services would include 24hours internet browsing service.
  • An ever open online registration service for examinations and other important tests.

With this in place we know our services will not be altered and our services will be top notch.

Our vision in the industry is to improve the previous standard set by those ahead of us. We are working to provide browsing services as fast as 10mb/s for our clients. Slicky Cyber Cafe is also looking forward to becoming the major internet café in Los Angeles and with time the entire United States. And before our fifth anniversary we want Slicky Cyber Cafe to become a household name.

Our mission in the industry is to become a very popular and reputable cyber café that will be offering the best internet browsing speed for our clients in Los Angeles, and the whole of United States. We wish to build a stable business that will be beneficial for all.

The business structure of any given business is one of the defining factor of a successful business. This is the reason why we will be paying maximum attention to staffing and our structure. Our recruitment process will be done critically and efficiently. Only those with experience and good recommendation will be considered for recruitment.

Below are the positions that will be filled:

  • Manager (CEO and Owner)
  • Sales and Marketing Executive
  • Accountant / Cashier
  • Cyber Cafe agents
  • Security Officer
  • Customer Service Personnel

Market Analysis Market Trend

It’s been observed that successful cyber café in the industry are those that offer fast and reliable internet browsing speed. This is the only way to stay relevant and always on top of the game.

Target Market

We have identified the following as our target market:

  • Higher institutions
  • Online business industries
  • General public
  • Residential places

Our business will be promoted primarily by our great customer’s services as well as quality delivery. One thing we know is good sales and marketing strategy is the key to a successful business and as such we are trying to create a good sales and marketing strategy that will help our business, below are some of the plans in place for the project:

  • Using introductory letters and fliers we will be introducing our cafe to people in Los Angeles.
  • We will also be using the internet to inform the world about our business. Specifically, Ads targeted to people living in Los Angeles.
  • We would extensively be using the Television and Radio stations to inform the world about our products.
  • Newspaper and Magazines would also be use to market our cafe.
  • We will also locate some important areas in the city and place some billboards there as this will help people to discover us quickly.

Financial Plan Source of Startup Capital

Investing big and reasonably brings more success. We are informed of this and as such both Patrick Nelson and Theodore Francis have contributed $550,000 for the Slicky Cyber Cafe business, and are going to get a loan of $450,000 from the bank to complete the startup capital.

Having received correct and valid information from the industry database, below is the sales forecast for our first three years of operation.

First Fiscal Year $900,000 Second Fiscal Year $1,500,000 Third Fiscal Year $2,200,000

This article contains our sample business plan for our proposed Slicky Cyber Cafe. The business will be carrying out its operations in Los Angeles, United State. It will be owned by Patrick Nelson and Theodore Francis.

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How to Start a Profitable Internet Cafe Business

Do you want to start a cybercafe or internet cafe business? Find here a detailed internet cafe business plan sample checklist for your ready reference.

Nowadays, the internet is one of the most needed things globally. Even a person living in a remote village who doesn’t have a laptop, have got the need of using the internet daily basis. Hence, the demand for internet cafes is huge.

These days, commonly, people use smartphones for accessing the internet easily. However, a smartphone is not an effective alternative for using the internet for work purposes. Therefore, the demand for high-speed internet cafes is always there.

Generally, students, teenagers, youngsters, and tourists are the major consumers of this service. Additionally, a cyber cafe is a great place for gaming. And the demand for this type of cafe is increasing very fast.

12 Steps to Start an Internet Cafe/ Cyber Cafe Business

1. do market research.

Like any other business, it is extremely important to understand the demand and trends related to internet cafe services locally. It is essential to identify your target audience, such as students, professionals, gamers, or tourists.

Conduct market research and find out the gaps that exist in the market, and then prepare a business plan accordingly to explore the opportunity.

2. Select a Location

Location plays an important role in this business. If you already have a retail space is good. Otherwise, you can consider having a space to rent. The area requirement fully depends on the business model and the services you are going to offer.

It is advisable to choose a convenient and easily accessible location with high foot traffic. Also, ensure you have a stable and high-speed internet connection. Set up a comfortable and well-equipped space with sufficient seating, workstations, and charging points.

3. Decide on Services

It is important to offer a wider range of services to your customers apart from internet access.  Some of the services you can provide are  the following from your internet cafe or cyber cafe:

  • Printing, lamination, and Scanning
  • Workstations:
  • Conference Rooms
  • Online Services like ticket booking, online shopping, or online banking.
  • Technical Support or general IT support.
  • Snacks and Beverages
  • Virtual Reality (VR) Experiences
  • Event Hosting

4. Write an Internet Cafe Business Plan

Regardless of the size of your business, you must have a business plan. A business plan consists of so many aspects. Additionally, a well-crafted business plan helps to initiate and operate the business properly. Even, if you need startup capital from the banks or investors, the business plan is an essential tool to convince them.

Plan for how customers will allow sitting. How many computers and devices you will provide? What are the additional services you want to offer? And finally, whether you will offer some food and beverages or not. Determining these aspects clearly will definitely help you in writing an internet cafe business plan properly.

It is advisable that you prepare a feasibility report of your own. You need to study the local market and need to identify the exact demand for an Internet cafe in your area. Finally, you can prepare the plan for yourself or you can take the help of the business plan writing software . And finally, you have to take action according to your plan.

5. Name Your Internet/ Cyber Cafe

It is extremely important to select a catchy and relatable business name for your internet or cyber cafe. A properly chosen business name will not only enhance the overall brand growth but also helps in fetching extra new customers for your cyber cafe. Also, do not forget to check availability and book a website domain name as it becomes difficult to create a website with a domain address similar to the name of the business.

Read:   How to Name Your Business

6. Register your Internet Cafe Business

First of all, selecting the right form of organization is an essential initial step. You must select the business form according to the investment pattern and size of the business. If you are starting a business of your own with a shoestring budget, it is better to start as a proprietorship company or form an LLC if you are from the United States.

7. Procure Required Licenses

Generally, starting an internet cafe business demands licensing and permissions from the Govt. authority. However, it hugely varies on the location. Hence, you must check the local laws and regulations. Additionally, talk to the local tax consultants to have a clear idea of upcoming tax liabilities.

8. Buy Equipment Needed to Start an Internet Cafe Business

Generally, the requirement of equipment hugely depends on the business model. You must obtain the specific items according to your specific requirements. However, you will need to have some of the basic equipment for starting this business. The list includes computers, high-speed internet connection, and other necessary hardware components.

Apart from these basic items, you may have the requirements of a printer, lamination machine, etc. Additionally, you can put a vending machine or instant coffee machine for providing food and beverages to your customers. Also, ice cream is a great choice you can keep in an internet cafe.

It is advisable not to compromise the quality of the products. Additionally, never compromise the internet speed also. Basically, people prefer internet cafes for high-speed internet facilities. However, procuring the equipment is as per your financial budget.

9. Setup The Cafe

The interior of the cafe plays an important role in customer retention and thus the long-term success of the business. You must provide a cool, quiet, and comfortable ambiance to your clients. Additionally, plan for the sitting arrangement carefully so that you can use every inch of the space effectively.

Moreover, you must provide furniture that is comfortable for long periods of time but also easy to clean and maintain. It is advisable to talk with an interior designer for preparing a floor plan prior.

Apart from the sitting areas, your cafe must have a billing counter and waiting area. Provide high-speed internet and sufficient light inside the room. If it is a load-shedding-prone area, then you must have generator support for providing uninterrupted service.

Fix broad signage on the outside of the store. Additionally, prepare the billing system properly. You must provide the bills to your customers. In addition to that, fix the rate chart of your various services.

10. Fix Pricing

Setting a pricing model is extremely important for the success of an Internet cafe. It can be hourly rates, daily passes, or membership plans. Offer flexible pricing options to cater to different customer needs. Moreover, provide additional services like snacks, beverages, and comfortable seating arrangements.

11. Customer Service and Support

You need to train your staff to provide excellent customer service and technical support. Ensure a friendly and welcoming environment for all customers. Furthermore, set up systems to address any issues or complaints promptly to maintain customer satisfaction.

12. Promote Your Cyber Cafe Business

you must promote your internet cafe business both online and offline. Nowadays, Google My Business plays an important role in hyperlocal promotion. Additionally, list your business with the local online classifieds. Having a website for your internet cafe will not only fetch you more customers but also enhance your internet cafe brand.

For long-term, sustainable success, you must pull both new customers and repeat customers both. Hence, you must consider offline promotion too. Additionally, some sales promotion strategies work wonderfully in this business too.

If you want to start an internet-related small retail business, then the internet cafe is the best business to start. Even, it is a great self-employment opportunity for the youths also.

Frequently Asked Questions

How much capital is required to start an internet cafe business.

The capital required depends on various factors. It includes location, size, equipment, and services offered. It is advisable to create a comprehensive business plan and budget to determine your specific financial needs.

How can I ensure the security of customer data in an Internet cafe?

It is essential to implement strict security measures such as firewall protection, antivirus software, and user authentication systems. Also, regularly update your software and educate your staff and customers about safe browsing practices.

Can I offer additional services like gaming or online streaming in my internet cafe?

Yes. In fact, offering gaming stations or hosting gaming tournaments can attract a niche audience. However, ensure that your infrastructure can handle the bandwidth requirements for such services.

What are the peak hours for an Internet cafe business?

Peak hours can vary based on your location and target audience. Generally, evenings and weekends tend to be busier, especially for students and gamers.

how to start a cyber cafe business plan

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How To Start A Cyber Cafe?

How To Start A Cyber Cafe?

Computers have become an integral and vital part of every person’s life. Today, applying for social identity cards (Aadhar card), school forms, college forms, University applications and all kinds of applications and registrations are all online and need to be applied via their websites only. Similarly, booking tickets for travel, whether it’s for a train, plane or bus, booking of hotels and holidays is all done online via the computer. In fact, written work is also exclusively done on the computer nowadays. Computers play a very vital and essential role in our lives today, such that, it is difficult to imagine how things operated without them earlier. However, not everyone has the feasibility of owning a computer. Also, sometimes PCs and laptops can crash and need repair or when travelling to a different city, the absence of a computer can create quite a difficult situation. At times like these, a cyber cafe acts as a blessing. If you are wondering how to start a cyber cafe then this article is a must-read.

how to start a cyber cafe

What Are Cyber Cafes?

A cyber cafe, often referred to as an internet cafe, is a small space or a convenience store, where there are a number of computers and access to the internet is available. Customers can use the computers and the internet for a small fee and this fee is charged on a time-based rate. Often, along with computers, a cyber cafe also houses printers, scanners and xerox machines and the customers can print or scan documents while accessing the computers.

What Are The Needs And Advantages Of Cyber Cafes

Cyber cafes are a popular concept, especially in a country like India where the majority of the population is lower middle class and where purchasing a computer is still an expensive affair. Cyber cafes provide access to computers and the internet to a number of people, especially those who cannot afford to purchase it. Considering computers and internet access are an integral part of our lives, cyber cafes are much needed and in demand too.

One of the major advantages of cyber cafes is that the computers at the cyber cafes are configured with the latest software and hardware, thus allowing customers to use the computers for a number of purposes other than for accessing the internet, such as for gaming or creating presentations or printing a document or scanning a photo or accessing other specific features of the computer, as per the need. Also, cyber cafes charge a certain amount for using the computers on an hourly rate, which is quite reasonable and affordable, as compared to purchasing a computer and configuring it with all the software and hardware and games. Also, cyber cafes allow people to interact and socialize with each other, which is not possible in the privacy of a home. In a cyber cafe, the users can solve their queries by interacting with others at the cafe and also learn new skills owing to their interaction with a number of people at the cyber cafe. 

Starting a cyber cafe is a profitable business, especially since computers are an indispensable part of daily living and needed for a number of things. Additionally, the cyber cafe business does not require a large investment nor does it require special furniture or several types of equipment or a very luxurious setting, therefore being easy to set up and start the business.

A Cyber Cafe business is relatively easy to set up but a basic knowledge of the steps and processes involved is needed. A few vital steps are discussed herewith.

how to start a cyber cafe

Start With A Business Plan

Before you get into the details of how to start a cyber cafe, you need to study the basics of this field. For any venture, business planning is the foremost task. When in doubt, you can always rely on a good business plan! Your cyber cafe business plan will act as guidelines for your business. A business plan mainly includes the expenses, description of your business, marketing and development strategies, management and other such important factors of a business. It is a comprehensive data of your business which will help you strategize your business.

Conceptualize The Cafe

  • A cyber cafe is a business idea that has been around for quite some time. Therefore in order to start a business in this field, entrepreneurs need to think and formulate an idea as to how the cyber cafe should be and how it should be run. For instance, the cafe could serve food and beverages along with access to the computers or alternatively, there could be an exclusive area just for gamers with special lighting and seating for avid game buffs to play and enjoy at the cyber cafe. Conceptualizing the cafe is an important first step in learning how to start a cyber cafe.
  • It is equally important to acquire the training and skills needed to start and run the business, especially technical knowledge of computers, their configuration, hardware and software. Along with information about computers, entrepreneurs need to know about setting up the place, such as construction and renovations, electrical work, network setup, computer and software installation, and setting up a security system.
  • While conceptualizing the type of business, entrepreneurs must also list the items needed for the cyber cafe such as computers, printers, routers, network cable, RJ-45 jacks, crimping tools, software such as Microsoft Windows (along with Microsoft Office suite), and also alternative platforms such as Macintosh operating system (Mac OS),  Linux, OpenOffice suite, as well as install firewalls and antivirus protection software. Additionally, the cyber cafe will also need tables to keep the computers, chairs, separating partitions or kiosks to give the customers privacy while they access the computer and surf the internet. Also, if serving food then the cafe needs basic equipment like a coffee machine, refrigerator, microwave, plates, glasses and cutlery to serve the customers. 
  • Entrepreneurs must conceptualize a clear plan for the cyber cafe, and how they want it to be to form an all-inclusive list of the requirements of the business. Aspiring entrepreneurs can talk to existing cyber cafe business owners and visit a few cafes to help formulate a clear idea about their own cyber cafe business.

Arrange For Funding

  • Capital is important for starting the cyber cafe business because funding is required to purchase or rent a commercial space for the cafe, and to purchase the various equipment including computers, network cables, printers, software and hardware as well as to buy the furniture for the cafe and for the day to day operational costs of the business, including electricity bills, maintenance and repair costs, salaries of workers, etc. All the minute expenses need to be considered and noted in order to apply for funding for the business.
  • Funding for the business can be obtained via bank loans or loans from NBFCs (non-banking financial institutions) or can be borrowed from friends and family or the business can even be started from one’s savings. However, loans are more suitable for starting the business.  
  • Entrepreneurs need to present the cyber cafe business idea to the loan officials and have all the documents and paperwork required for the business, ready. For a first time entrepreneur, applying for a loan can be intimidating, which is why he can avail of service such as the facilitation of funding services which helps entrepreneurs create a business project report, access the feasibility of the idea and help put together the documents and provide support while applying for the loans. 

Find A Location

  • The next step after conceptualizing the business idea and getting help to arrange for funding for the business, the next step involves actually finding a suitable place to start the cyber cafe. The location of the cafe must be to attract crowds, especially young customers, and therefore can be situated close to a school or college or near shopping malls or near food cafes. Also, the place must be easily accessible. While fixing the location for the cyber cafe, it is better to rent a place initially rather than purchase it because it helps to judge the suitability of the location and saves from huge capital investment.
  • After the space for the cafe is finalized, it must be designed ergonomically, to make maximum use of the minimum place. The placement of the computers, electricity connections, and seating arrangement must be made keeping the ease of the customers in mind while ensuring no damage is done to the computers and equipment. 

Obtain Necessary Permits

  • The next step involves obtaining the necessary licences and permits required to run the business. A cyber cafe does not require many licences except for business registration, a Shop Act License if operating the cafe within the city’s municipal limits, a GST registration for ease of taxing and any gaming licences as required by the authorities. It is vital to know about the licences and to procure them before starting the business, to help operate the business without any legal issues and it also creates a professional outlook for the business.

Promote The Cafe

  • After the main steps of starting the cyber cafe are followed, the next vital step involves promoting the business. In order to advertise about the cyber cafe, fliers can be handed out, newspaper advertisements can be printed along with offering promotional deals such as discounts for customers sitting in the cafe, accessing computers for a longer time. Social media platforms and radio advertisements can also be used to spread the word about the business and introductory deals such as membership programs, access to new games, etc can be used to grab the attention of potential customers.

If understanding how to start a cyber cafe and handling all the aspects of the business seems overwhelming for new business owners, help can be sought from deAsra , who will help entrepreneurs with the preparation of proposals for funding and for other aspects of the business.

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how to start a cyber cafe business plan

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How to Start a Cyber Cafe Business in Kenya

how to start a cyber cafe business plan

Starting a cybercafé business is a profitable venture in Kenya . The demand for information has been on the rise with the rise of technology . This has necessitated the establishment of cyber cafes where people can browse the internet, type, print, and photocopy documents. Cyber cafe services in Kenya are increasingly in demand with the increase in business activities. 

Write a Cyber Cafe Business Plan

You need a business plan to start a cyber cafe business in Kenya. A good cybercafé business plan should include startup costs, sources of business funding, risks and strengths of the venture, market research findings and cash flow projections.

Equipment Needed to Start a Cyber Cafe in Kenya

The following are some of the requirements for cyber cafe requirements and their respective costs:

  • At least 5 computers - Ksh 75,000
  • Printer and scanner - Ksh 25,000
  • Photocopier - Ksh 60,000
  • Internet - Ksh 3,000
  • Cabling - Ksh 2,000
  • Furniture - Ksh 15,000
  • Business permits - Ksh 15,000 
  • Rent - Ksh 20,000
  • Electricity - Ksh 1,000
  • Staff Salary - Ksh 15,000

Some of the computer brands that are best suited for a cyber cafe include HP and Dell. The best laptop is an HP, since it is durable and has most of the features necessary for a cyber business. The best printer for a cyber cafe is the Epson brand. You can get a three-in-one printer for document printing, scanning and CD printing services. The best printers for internet cafés are Kyocera, Epson and Canon.

You also need cyber cafe software to track internet usage by customers. You can charge clients depending on the time they have spent accessing the internet. Furthermore, you can use Cybercafé Pro free software. Alternatively, you can use the MyCyberCafe software.  

How Much Does It Cost to Start a Cyber Cafe in Kenya?

The size of the business will determine the amount of startup capital you need. However, the best way to go about it is to start small and grow your business over time. The cost of starting a cybercafe in Kenya is around Ksh 250,000. However, cybercafé startup costs will depend on the business's location and size.  

Factors to Consider When Starting an Internet Café Business in Kenya

Before you can set up your business, there are things that you need to consider, to ensure that you get the best results.

1. Location

Make sure to set up your internet and printing business in an area with institutions like schools that require the services you are offering. For instance, you can set up your business near a college, university, hospital or a banking hall. Such institutions will require people to use the internet and print documents.

You also need to realize that cyber cafes work well in towns and not in rural areas. It is because there is a higher demand for information in urban areas due to the presence of many offices and businesses compared to rural areas. Therefore, make sure to set up your cyber business in a busy area.  

2. Licenses and Business Permits

To start an internet cafe in Kenya, you need business permits and licenses from the relevant authorities. It is easy to get cyber cafe business licenses. You can visit your County Council offices and pay for a business permit.

The officials will then visit your premises to inspect your business. Licenses for printing and internet businesses will cost you between Ksh 5,000 and Ksh 10,000 annually. The price varies from one county to the other.

You need a county council single business permit, a county council advertising and signage permit, and a Music Copyright Society of Kenya (MCSK) license to run your cyber cafe business efficiently.

Also read: How to start a bakery business in Kenya.

3. Partition Your Workstation

An excellent internet cafe requires proper partitioning. You will also need some shelves where you can keep photocopy papers, envelopes and other stationery. Partitioning is important and helps you save on space and ensure privacy for the cyber attendant.

You can buy desks that can accommodate four users. You also need a place where the cyber cafe attendant will be sitting and a place for the server computer, printer and photocopier. Make sure your cyber cafe furniture is comfortable for your customers. 

4. Internet Connectivity

You need to do thorough research on the most economical internet service provider you will be using. There are many internet providers in Kenya, like Safaricom, Telcom and Airtel. One of the limitations that cyber cafe businesses face is the lack of reliable internet connectivity. You must choose the best internet service provider with strong connectivity at your business location.

5.  Computers and other Equipment

You must decide whether to buy a new or second-hand photocopier, computer, or printer. If you choose to buy second-hand equipment, make sure that it is in good condition. Avoid buying equipment that will require repairs from time to time. It will make your operation expensive.

Read also: How to start a computer sales business.

6. Hiring Employees

You need to hire someone responsible, trustworthy and knowledgeable about cyber cafe operations. Most cyber cafe business owners face challenges by employing people who steal from them. You need to employ a person who can remit the day-to-day earnings of your business. 

7. Marketing 

Finally, once you have launched your internet cafe business, you need to advertise it. You can use posters, business cards and customer referrals. Soon, you will start attracting many customers to your business. Make sure to expand your business as your customer base grows.  

List of Cyber Services in Kenya

The services you will be offering should be listed in your business plan. Some of the cyber cafe services you can offer include:

  • Typing and printing
  • Photocopying and scanning
  • Browsing the internet
  • Selling stationery like envelopes  
  • Laminating documents
  • Online applications
  • Graphic services

For business consultancy, strategic planning, organizational development, market research, financial management & accounting, risk management and business plan writing at an affordable fee, please reach out to us through a phone call 0728 621 138 , WhatsApp , or email: [email protected]

Is Cyber Cafe Business Profitable in Kenya?  

Starting an internet café business in Kenya is profitable if it is situated in an area with institutions and a large population. Its profitability also depends on the cyber services you are offering.

For instance, if you are offering internet, printing, photocopying and scanning services, you will make more money than someone offering internet services only. If you are providing all those services, you can make Ksh 5,000 on a good day and Ksh 1,500 on a bad day.

It implies that the business's revenue is between Ksh 30,000 and Ksh 60,000 per month. After deducting business expenses, the cybercafé's business profit is over Ksh 15,000. If you know how to start an internet café business, it is a profitable venture. 

To start an internet café business in Kenya, you need to know how to operate computers and have the technical ideas. You can also hire a person to operate one for you, but make sure you are there to collect money for services. With that, I hope you now know how to start a cybercafé business. 

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Coffee Shop Business Plan PDF Example

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  • February 23, 2024
  • Business Plan

Business plan template for a coffee shop

Creating a comprehensive business plan is crucial for launching and running a successful coffee shop. This plan serves as your roadmap, detailing your vision, operational strategies, and financial plan. It helps establish your coffee shop’s identity, navigate the competitive market, and secure funding for growth.

This article not only breaks down the critical components of a coffee shop business plan, but also provides an example of a business plan to help you craft your own.

Whether you’re an experienced entrepreneur or new to the food and beverage industry, this guide, complete with a business plan example, lays the groundwork for turning your coffee shop concept into reality. Let’s dive in!

Our coffee shop business plan is structured to cover all essential aspects needed for a comprehensive strategy. It outlines the shop’s operations, marketing strategy, market environment, competitors, management team, and financial forecasts.

  • Executive Summary : Offers a quick look at your coffee shop idea, market research, your team, and money plans.
  • Coffee Shop & Location: Talks about the design, special features, and why the spot is great for customers.
  • Operations: Describes how your shop runs daily, like hours, staff roles, and your menu items with prices.
  • Key Stats: Gives numbers on how big the coffee shop world is and what’s trending.
  • Key Trends: Points out new things in coffee shops, like eco-friendly practices or tech for ordering.
  • Key Competitors: Looks at other coffee places nearby and how your shop is different.
  • SWOT: Lists strengths, weaknesses, opportunities, and risks for your shop.
  • Marketing Plan : Ideas for getting the word out and keeping customers coming back.
  • Timeline : Major steps and goals from starting up to the first year.
  • Management: Highlights Info on your leading team and their roles.
  • Financial Plan : Predicts financials for 5 years, like how much you’ll make, spend, and keep as profit.

Business plan template for a coffee shop

Coffee Shop Business Plan

Download an expert-built 30+ slides Powerpoint business plan template

Executive Summary

The Executive Summary presents a concise overview of your coffee shop’s business plan, encapsulating the essence of your establishment and its offerings. It should articulate your market positioning, the variety of coffee and related products you offer, its location, size, and a brief on the daily operations.

This section should also delve into how your coffee shop will carve its niche within the local community, including an analysis of the number of direct competitors in the vicinity, identifying who they are, as well as highlighting your coffee shop’s unique selling points that set it apart from these competitors.

Moreover, information about the management and co-founding team should be included, elaborating on their roles and the value they bring to the coffee shop’s success. Additionally, a synopsis of your financial projections, including anticipated revenue and profits over the next five years, should be provided here to offer a clear view of your coffee shop’s financial strategy.

Make sure to cover here _ Business Overview _ Market Overview _ Management Team _ Financial Plan

Coffee Shop Business Plan executive summary1

Dive deeper into Executive Summary

Business Overview

For a Coffee Shop, the Business Overview section can be neatly divided into 2 main slides:

Coffee Shop & Location

Talk about your coffee shop’s look and feel, highlighting cozy seats and nice lighting that make it welcoming. Mention its location, noting how easy it is to get there, like being close to shops or having easy parking. Explain why this spot is great for attracting customers.

Operations & Offerings

List the kinds of coffee and other items you sell, including snacks or light food. Discuss pricing, making sure it matches the quality of what you’re selling and suits your target customers. Share special features of your shop, such as using local products or offering unique coffee flavors. Mention any deals or events you have to keep customers coming back.

Make sure to cover here _ Coffee Shop & Location _ Operations

Business Plan_Fast Food RESTAURANT

Market Overview

Industry size & growth.

In the Market Overview of your coffee shop business plan, begin by exploring the size of the coffee industry and its potential for growth. This analysis is key to understanding the breadth of the market and pinpointing opportunities for expansion.

Key Market Trends

Next, discuss current trends in the coffee market, like the growing demand for specialty coffee, the appeal of ethically sourced and organic beans, and the innovation in coffee brewing techniques. Highlight the interest in offerings that cater to diverse preferences and dietary needs, such as plant-based milk options and artisanal blends, as well as the increasing importance of sustainability in the coffee industry.

Key Competitors

Then, examine the competitive landscape, which encompasses a variety of coffee shops from high-end specialty cafes to more affordable, convenient options, as well as the rise of home brewing. Focus on what sets your coffee shop apart, whether it’s through top-notch customer service, a unique selection of products, or expertise in certain types of coffee. This section will underscore the demand for coffee shop services, the competitive atmosphere, and how your coffee shop is well-placed to succeed in this vibrant market.

Make sure to cover here _ Industry size & growth _ Key market trends _ Key competitors

Coffee Shop Business Plan market overview1

Dive deeper into Key competitors

Start by doing a SWOT analysis for the coffee shop. Point out Strengths (like skilled baristas and a variety of coffee options), Weaknesses (such as high running costs or lots of competitors), Opportunities (for instance, more people wanting unique coffee experiences), and Threats (like economic changes that might reduce how much people spend on coffee).

Marketing Plan

Then, make a marketing plan that shows how to draw in and keep customers. This could include ads aimed at the right people, deals to save money, an active and interesting online presence, and getting involved in the local area.

Lastly, set up a detailed timeline that marks important steps for the coffee shop’s start, marketing actions, growth in the number of customers, and goals for getting bigger. Make sure there’s a clear plan and goal for moving the business forward.

Make sure to cover here _ SWOT _ Marketing Plan _ Timeline

how to start a cyber cafe business plan

Dive deeper into SWOT

Dive deeper into Marketing Plan

The Management section focuses on the coffee shop’s management and their direct roles in daily operations and strategic direction. This part is crucial for understanding who is responsible for making key decisions and driving the coffee shop toward its financial and operational goals.

For your coffee shop business plan, list the core team members, their specific responsibilities, and how their expertise supports the business.

Coffee Shop Business Plan management1

Financial Plan

The Financial Plan section is a comprehensive analysis of your financial projections for revenue, expenses, and profitability. It lays out your coffee shop’s approach to securing funding, managing cash flow, and achieving breakeven.

This section typically includes detailed forecasts for the first 5 years of operation, highlighting expected revenue, operating costs and capital expenditures.

For your coffee shop business plan, provide a snapshot of your financial statement (profit and loss, balance sheet, cash flow statement), as well as your key assumptions (e.g. number of customers and prices, expenses, etc.).

Make sure to cover here _ Profit and Loss _ Cash Flow Statement _ Balance Sheet _ Use of Funds

Coffee Shop Business Plan financial plan

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A Step-by-Step Guide to Starting a Profitable Cyber Cafe Business in Kenya

A Step-by-Step Guide to Starting a Profitable Cyber Cafe Business in Kenya

Cyber cafes are places where you can use the internet and computers. And even though most people already have these things at home, the demand for cyber services is still high. 

Now, if you’re thinking of starting a business in Kenya, a cyber cafe is a good idea. It’s not just about the internet; you can also offer other services like printing, scanning, and even gaming. 

But here’s the catch: starting a cyber cafe isn’t a piece of cake. There are several challenges, including fierce competition in urban areas, the need for significant initial capital for equipment and rent, unreliable electricity supply affecting operations, licensing requirements, addressing cybersecurity concerns, and adapting to rapidly evolving technology trends to stay relevant in a competitive market.

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We wrote this guide to help you overcome these challenges. By the end, you should have a good idea of how to start a profitable cybercafe business in Kenya and how much you are going to invest. We’ll talk about the kind of equipment you need, how to pick a good location, and how to acquire the necessary licenses among other things. 

Before we dive into the steps, let’s answer some important questions. 

Is Cyber Cafe Business Profitable in Kenya?

Yes, a cyber cafe business in Kenya is generally profitable. However,  the profitability can vary depending on various factors, including location, competition, pricing strategy, and the range of services you offer. 

In some areas, where there is high demand for internet access and related services, a well-managed cyber cafe can be profitable. However,  you will need to consider the challenges and costs associated with starting and running this business. These include initial setup costs, rent, equipment maintenance, and keeping up with technology advancements. 

To assess the profitability, I suggest that you conduct a thorough market analysis to understand local demand so that you can implement effective business strategies. 

In order to maximize your chances of making more profits, you will need to research and plan carefully before starting a cyber business in Kenya. 

How Much Do I Need to Start a Cyber Cafe in Kenya?

You will need anywhere from Ksh 100,000 to Ksh 500,000 or more to start a decent cyber cafe in Kenya. However, realistically, I can’t give you an exact figure. This is because the capital you require will vary depending on factors like location, size, and the services you plan to offer. 

Here’s a breakdown of some key expenses to consider:

  • Rent: The cost of renting a suitable space for your cyber cafe can vary significantly based on the location. In some areas like Nairobi, rent can be a major expense.
  • Computers and Equipment: You’ll need to invest in computers, printers, scanners, chairs, tables, and other essential equipment. The number of computers you purchase will depend on the size of your cyber cafe. If you are on a budget, you can consider buying second-hand equipment and then upgrading to new ones when the business picks up. 
  •  Internet Connection: You’ll need a reliable and high-speed internet connection. The cost will depend on the provider and the speed you choose.
  • Furniture and Interior Setup: This includes the cost of furnishing and setting up the interior of your cyber cafe, including desks, chairs, and decor.
  • Software and Licensing: You may need to purchase software licenses, antivirus programs, and other software for your computers. The cost will vary depending on the software you need. 
  • Initial Marketing: Budget for some initial marketing expenses to promote your cyber cafe and attract customers.
  • Utilities: Consider the cost of electricity, water, and any other utilities required for your business.
  • Staffing: If you plan to have employees, budget for their salaries and any training expenses.
  • Licenses and Permits: There may be fees associated with business licenses and permits, so be sure to check the local regulations.
  • Security Measures: Invest in security measures such as CCTV cameras and alarm systems to protect your equipment and customers.
  • Maintenance and Repairs: Plan for ongoing maintenance and occasional repairs for your computers and equipment.
  • Miscellaneous Expenses: Don’t forget to budget for unforeseen or miscellaneous expenses that may arise during the setup phase.

You might have to conduct a detailed business plan and market research to get a more accurate estimate of your startup costs. Additionally, consider seeking advice from experienced entrepreneurs or professionals in the industry to help you plan and budget effectively for starting a cyber cafe in Kenya.

Steps to Starting a Profitable Cyber Business in Kenya 

Step 1: research your market .

Market research will help you understand the people you’ll be serving and make your business successful. 

Here’s what you need to do:

  • Know Your Customers: Kenya is a big and diverse country, and people have different needs. You need to figure out who your main customers will be. Are you aiming at students, workers, job seekers, or a mix of them all? Think about what they need, what they like, and the problems they have when it comes to using the internet and computers.
  • Check Out the Competition: Cyber cafes have lots of competition, depending on where you set up your business. Find out who your local rivals are and see what makes them special. Are they known for great customer service, super-fast internet, or unique services? Knowing their strengths and weaknesses will help you make your business stand out.
  • Understand What Customers Want: To make your cyber cafe fit what people want, you need to find out what that is. You can do surveys, talk to people, or look up info online. Figure out what services people want, how much they’re willing to pay, and what extra stuff they’d like. This info will help you make a business that’s all about the customers.

Step 2: Create a Business Plan 

Now that you’ve done your homework on the market, it’s time to put together a smart business plan. This plan will be like a map that shows you how to get your cyber cafe up and running. 

Here’s what your plan should include:

  • Executive Summary: Give a quick summary of your cyber cafe business. Talk about your goals, who you want to serve, and what you think your money situation will look like.
  • Mission and Vision: Explain what your cyber cafe is all about. What do you want to do, and what values will guide your business?
  • Market Research: Talk more about what you found in your market research. Tell the good stuff and the tricky stuff you discovered.
  • What You Offer: List down all the services your cyber cafe will provide. That includes things like internet access, printing, scanning, and any other special things you’ll do.
  • Money Stuff: Show the numbers. How much will it cost to start your cyber cafe? How much do you think you’ll make? When will you start making a profit?

Step 3: Get the Capital 

Now, let’s talk about getting the money you need to kickstart your cyber cafe business. Without the right funding, your plans might not get off the ground. 

Here’s are some ways you can get the money:

  • Personal Savings: If you’ve been saving money, this could be your starting point. It’s your own cash, and you won’t have to pay it back.
  • Loans and Grants : Look into loans and grants designed for small businesses in Kenya. The government and private organizations often offer financial support to budding entrepreneurs. You can check out the best loan apps in Kenya. 
  • Investors or Partnerships: Consider teaming up with others who believe in your cyber cafe idea. They can bring in money and valuable expertise.
  • Crowdfunding: Some entrepreneurs raise funds through crowdfunding platforms where people online chip in money to support your venture. Some good examples in Kenya include M-Changa, Kickstarter, Indiegogo, and GogetFunding. 
  • Business Competitions: Keep an eye out for business competitions and contests that offer cash prizes or investments to promising startups.

Step 4: Obtain the Necessary Licenses and Permits

Before you start your cyber cafe in Kenya, you’ve got to make sure you’re following all the rules and laws. It might sound tricky, but it’s super important. 

To ensure that your cyber business is legal in Kenya, you need to do the following:

  • Register your business: First, you need to officially register your cyber cafe as a legal business. That means picking a business name and deciding what kind of business it is, like a one-person show, a partnership, or a limited company. Make sure it lines up with your big plans.
  • Get the Right Licenses and Permits: Different counties in Kenya might have different rules for businesses like cybercafes. You’ll want to check with the local authorities and the Kenya Revenue Authority (KRA) to figure out what licenses and permits you need to run a cyber in Kenya.
  • Pay Required Taxes: You’ve got to understand and follow the tax rules. That means signing up for taxes and knowing what you owe. There’s income tax, Value Added Tax (VAT), and maybe some local taxes too.
  • Be Smart About Intellectual Property: If you plan to use any fancy software or stuff that belongs to other people, you need to be careful. Make sure you have the right permissions to use things that are protected by copyrights or other rights.

Step 5: Find A Good Location 

Choosing the right location for your cyber cafe is very important. In fact, a location can make or break your business. 

To find a good location, consider the following factors:

  • Accessibility: Your cyber cafe should be easy to get to. Think about your target customers. Are they students, workers, or tourists? Where do they hang out? Find a spot nearby.
  • Visibility: It’s important that people can see your cyber cafe from the street. Being visible attracts more customers. Places with good foot traffic or near busy areas are usually a good bet.
  • Competition: Check out if there are other cybercafes nearby. A little competition is okay, but if there are too many, it might be tough. See what makes your cyber stand out.
  • Space: Make sure you have enough room for your computers and other equipment. Nobody likes a cramped cyber. Also, consider a comfortable seating area for your customers.
  • Safety: Keep an eye on the safety of the area. You want your customers to feel secure when they’re using your services. Also, you don’t want an area where your cyber shop can be broken into and equipment stolen. 
  • Cost : Don’t forget about the rent. You’ll need to budget for it. Some places might be pricier than others, so make sure it fits your financial plan.

Step 6: Design the Layout for Your Cyber Cafe

Now that you’ve got the right spot, it’s time to think about how your cyber cafe will be set up. This is important because a comfortable and appealing layout can attract more customers. 

When thinking about shop layout, here’s what you need to consider in a nutshell:

  • Arrangement of Computers: Decide where the computers will go. Make sure they’re not too crowded but also not too far apart. Keep a comfortable distance between them so customers have enough space.
  • Seating: Provide comfy chairs and tables for your customers. Think about different seating options, like cozy corners or group tables. The idea is to make people feel at ease.
  • Lighting : Good lighting is essential. Make sure there’s enough light for customers to see their screens without straining their eyes. Natural light is great if possible.
  • Aesthetics: Think about the overall look and feel of your cyber cafe. You might want to use colors and decorations that match your brand or create a pleasant atmosphere.
  • Café Area: If you plan to offer drinks and snacks, set up a small café area. It can be a great way to earn extra income and make your cafe more inviting.
  • Accessibility: Ensure that your layout is accessible to everyone, including those with disabilities. Make sure there are ramps or elevators if needed.
  • Ventilation: Cyber cafes can get warm with all those computers running. So, consider good ventilation to keep the air fresh and comfortable.

Generally, the layout of your cyber cafe should make customers want to stay and use your services. So, plan it out carefully to create a welcoming and functional space.

Step 7: Purchase the Necessary Equipment and Furniture

Great!  You’ve planned how your cyber cafe will look. Now,  it’s time to get the stuff you need to make it happen. 

Here’s a checklist of what you’ll need to start a cyber business in Kenya:

  • Computers: Buy enough computers for your cafe. Make sure they’re reliable and up-to-date. Consider getting good antivirus software to keep them safe.
  • Internet Connection: You’ll need a fast and reliable internet connection. Choose a plan that can handle all your customers’ needs.
  • Furniture: Get comfy chairs and tables for your customers. You’ll also need desks for the computers.
  • Printers and Scanners: If you’re offering printing and scanning services, invest in good-quality printers and scanners.
  • Café Equipment (If Applicable): If you plan to sell drinks and snacks, you’ll need coffee machines, a fridge, and a counter for serving.
  • Backup Power: In Kenya, power outages can happen. Consider having a backup power source like a generator or uninterruptible power supply (UPS).
  • Software: Install the necessary software on your computers. This includes operating systems and any additional programs or games you plan to offer.
  • Security Systems: Invest in security cameras and alarms to keep your equipment and customers safe.
  • Payment Systems: Set up a way for customers to pay, whether it’s through cash, cards, or digital payment methods.
  • Cables and Networking: Make sure you have all the cables and networking equipment to connect your computers and devices.
  • Decorations : Don’t forget to make your cyber cafe look nice and inviting. Add some decorations that match your cafe’s style.

Step 8: Set Up Your Internet Connection

Now that you’ve got your gear and furniture ready, it’s time to get your internet up and running. Having a fast and reliable connection is crucial for your cyber cafe’s success. You might have the right equipment but if your internet is slow, you could lose many customers. 

Here’s how to get your internet up and running:

  • Choose an Internet Service Provider (ISP): Research ISPs in your area and pick one that offers the speed and reliability you need. Ask about business packages, as they may offer better support and performance. Some of the best ISP in Kenya include Safaricom, Zuku, Vilcom, Faiba, Telkom, and Airtel.

Select the Right Plan: Depending on your expected customer traffic, choose an internet plan that can handle multiple users simultaneously. Consider a plan with unlimited data to avoid surprises on your bill.

Install Networking Equipment: Set up a router and network switches to distribute the internet connection to all your computers. Make sure the equipment is securely installed and configured. Most desktop computers cannot connect to the Wi-Fi wirelessly so you’ll either have to use ethernet cables or Wi-Fi dongles. 

Secure Your Wi-Fi: If you offer wireless internet (Wi-Fi) to your customers, secure it with a strong password to prevent unauthorized access. You can have a separate Wi-Fi network for your customers and one for your internal use.

Test Your Speed : Check the internet speed to ensure it meets your expectations. A slow connection can frustrate customers, so it’s essential to have a fast and stable connection.

Backup Internet: Consider having a backup internet connection, like a mobile hotspot or a secondary ISP, in case your primary connection goes down. This can minimize downtime and keep your customers happy.

Monitoring and Maintenance: Regularly monitor your internet connection for any issues. Ensure that your ISP provides prompt support in case of technical problems.

Pricing and Billing: Keep track of your internet expenses and pay your bills on time to avoid service interruptions.

Step 9: Get the Right Software and Hardware

Now that your internet is up and running, it’s time to load up your computers with the right software and hardware. This is what makes your cybercafe tick, so you have to be very careful what you settle for. 

Let’s look at some of the common software and hardware you should have in your cyber. 

  • Operating Systems : Install reliable operating systems like Windows, macOS, or Linux on your computers. Choose the one that suits your needs and customer preferences.
  • Internet Browsers: Make sure you have popular internet browsers like Chrome, Firefox, and Microsoft Edge. People have their favorites, so it’s good to offer choices.
  • Security Software: Protect your computers from viruses and malware. Invest in a good antivirus program and keep it updated. Some good examples include Kaspersky, McAfee, and Bitdefender.  
  • Office Softwar e: Install office software like Microsoft Office or free alternatives like LibreOffice. This is handy for customers who need to work on documents.
  • Gaming Software (Optional) : If you plan to offer gaming services, install popular games and gaming platforms on your computers.
  • Print and Scan Software: Set up software for your printing and scanning services. Ensure it’s user-friendly for your customers.
  • Headphones and Microphones : If you’re offering audio or video services, provide headphones and microphones for better communication and privacy.
  • Printers and Scanners : Connect your printers and scanners to the computers and ensure they’re in good working condition.
  • Webcams (Optional): If you plan to offer video conferencing or streaming services, equip some computers with webcams.
  • Gaming Accessories (If Offering Gaming) : For gaming services, you’ll need gaming accessories like controllers and headphones.
  • Charging Stations: Consider having charging stations for customers who need to juice up their devices while they use your cyber cafe.
  • Regular Maintenance : Set up a schedule for hardware maintenance to ensure everything stays in good shape.

Remember to regularly update your software and keep an eye on the hardware to ensure everything runs smoothly. Providing the right software and hardware makes for a better customer experience at your cyber cafe.

Step 10: Decide What Services You’ll Offer

Your cyber cafe is almost ready! Now, it’s time to decide what services you’ll offer. This is where you define what makes your cafe unique. 

Here are some options to consider:

  • Basic Internet Access : This is a must. Make sure your customers have reliable and fast internet access.
  • Printing and Scanning: Offer printing and scanning services and charge per page or per job.
  • Gaming Stations : If you have the hardware and software, set up gaming stations. You can charge hourly rates or offer packages.
  • Café Services: If you have a café area, serve drinks and snacks. Coffee, tea, and light bites can keep customers happy and spending more time at your cafe.
  • Office Services: Provide access to office software and offer document editing and printing services. This can attract students and professionals.
  •   Video Conferencing: Equip some computers with webcams and offer video conferencing services for business meetings or online interviews.
  • Technical Support: Offer technical support for customers who encounter problems with their devices or software.
  • Charging Stations : Set up charging stations for smartphones, laptops, and other devices.
  • Membership or Loyalty Programs: Consider offering discounts or free hours of usage to loyal customers.
  • Special Events: Host gaming tournaments, workshops, or special events to attract a crowd.

The services you choose should align with your target audience and the local demand. For instance, you don’t want to invest in an expensive gaming console if you are in a rural area where no one is a gamer. 

I also recommend that you periodically assess and update your services to keep your cyber cafe fresh and appealing to customers.

Step 11: Set Your Prices

So, now you know what services you’ll offer. The next thing to do is figure out how much you’ll charge for these services. Your pricing strategy can greatly influence your cyber cafe’s success so you have to be very strategic about it. 

Here are some tips on how to create a pricing model that works well for you and your customers:

  • Know Your Costs: First, calculate your operating costs. This includes rent, utilities, equipment maintenance, internet fees, and staff salaries if you have employees. Knowing your costs will help you set prices that cover expenses and make a profit.
  • Competitor Analysis: Check out what other cybercafes in your area are charging for similar services. You don’t want to be too expensive or too cheap compared to your competition.
  • Value-Based Pricing: Consider what your customers are willing to pay based on the value they receive. For instance, gaming enthusiasts might pay more for high-end gaming PCs and an immersive experience.
  • Tiered Pricing: Offer different pricing tiers to cater to various customer segments. For example, you can have hourly rates, daily rates, or package deals for frequent visitors.
  • Discounts and Promotions: Use discounts and promotions to attract customers and keep them coming back. Offer student discounts, happy hour rates, or loyalty programs.
  • Transparent Pricing: Be transparent about your pricing. Clearly display your rates, so customers know what to expect.
  • Bundle Services: Consider bundling services at a slightly lower cost than if customers were to purchase them separately. For example, offer a gaming and snack combo.
  • Monitor and Adjust: Keep an eye on how well your pricing strategy is working. If you’re not meeting your financial goals or attracting enough customers, be prepared to adjust your prices accordingly.
  • Payment Options: Offer a variety of payment options to accommodate your customers, including cash, cards, and mobile payment apps.
  • Seasonal Pricing: Consider adjusting your prices during peak and off-peak hours or seasons. You can charge more during busy times and offer discounts during slower periods.

Finding the right pricing strategy may take some trial and error. So, to ensure your cyber cafe remains competitive and profitable, listen to customer feedback and adapt your pricing as needed.

Step 12: Market Your Business 

Now that you’ve got everything in place, it’s time to let people know about your awesome cyber cafe. Marketing is key to attracting customers and keeping your business thriving. 

Here’s are some marketing tips you can use:

  • Create an Online Presence: Build a website for your cyber cafe. It should showcase your services, pricing, location, and contact information. Use search engine optimization (SEO) techniques to make sure your website shows up in online searches.
  • Social Media: Create profiles on popular social media platforms like Facebook, X, and Instagram. Share updates, promotions, and engaging content to connect with your audience.
  • Google My Business: Set up a Google My Business listing. This helps people find your cafe when they search for cybercafes in your area.
  • Online Ads: Consider running online ads on platforms like Google Ads or Facebook Ads. You can target specific demographics to reach your ideal customers.
  •  Local SEO: Optimize your online presence for local search. Encourage customers to leave reviews on Google and other review sites.
  • Networking: Connect with local businesses, schools, and community organizations. Partnering with them can help you reach a broader audience.
  •  Promotions and Discounts: Offer special promotions or discounts for the grand opening or during slow periods to attract new customers.
  •  Engage with Customers: Respond promptly to customer inquiries and reviews. Good customer service goes a long way in building a positive reputation.
  •  Email Marketing: Collect email addresses from your customers and send them updates, special offers, and news about your cyber cafe.
  • Customer Feedback: Use customer feedback to improve your services continuously. Happy customers can become your biggest advocates.
  • Local Advertising: Consider traditional advertising methods like flyers, posters, and newspaper ads if they are effective in your area.
  • Community Involvement: Get involved in your local community. Sponsor events, participate in local fairs, or support charity initiatives. This helps build goodwill and recognition.

Effective marketing is an ongoing process. It’s not just about getting customers through the door but also about keeping them coming back. Keep testing different marketing strategies to see what works best for your cyber cafe.

Step 13: Hire and Train Staff 

To run a successful cyber cafe, you’ll likely need some help. Hiring and training the right staff is essential. 

If you are ready to start hiring staff, here are some things you can do: 

  • Identify Staffing Needs: Determine how many employees you need based on the size of your cyber cafe and the services you offer. Common roles include front desk staff, technicians, and café attendants.
  • Write Job Descriptions: Create clear job descriptions for each role. Outline responsibilities, qualifications, and expectations.
  • Recruitment: Use various channels to recruit candidates, such as online job boards, social media, and local job centers. Consider hiring people with relevant experience and a passion for technology and customer service.
  • Interviews: Conduct interviews to assess candidates’ skills, personality, and fit with your cafe’s culture. Ask about their experience with computers, customer service, and any certifications they may have.
  • Training: Provide comprehensive training to your new hires. They should be familiar with your cafe’s services, equipment, and customer service standards. Training can include on-the-job training, manuals, and workshops.
  • Customer Service Skills: Emphasize the importance of excellent customer service. Your staff should be friendly, patient, and able to assist customers with technical issues.
  • Security Awareness: Train your staff on cybersecurity best practices to ensure the safety of your customers and your business.
  • Point-of-Sale (POS) System: If you have a café or offer products, teach your staff how to use the POS system for processing orders and payments.
  • Emergency Procedures: Make sure your staff knows what to do in case of emergencies, such as power outages or medical incidents.
  • Regular Training Updates: Technology evolves, so provide ongoing training to keep your staff up-to-date with the latest software, hardware, and security measures.
  • Communication: Foster good communication among your team members. Encourage open dialogue, listen to their feedback, and address any concerns promptly.
  • Scheduling: Develop a scheduling system that ensures adequate staffing during peak hours and can accommodate employee preferences or availability.
  • Performance Evaluation: Implement regular performance evaluations to recognize and address any issues or areas for improvement.
  • Legal Requirements: Ensure your staff is aware of and complies with labor laws, workplace safety regulations, and any industry-specific rules.

Step 14: Deliver Great Customer Experience 

Your customers are the heart of your cyber cafe business. Delivering excellent customer experiences is essential for success. Here’s how to ensure your customers keep coming back:

  • Friendly and Knowledgeable Staff: Your staff should be approachable and knowledgeable. They should be able to assist customers with any technical issues and answer questions about your services.
  • Quick and Reliable Service: Ensure that your internet connection, computers, and equipment are in good working order. Slow or malfunctioning equipment can frustrate customers.
  • Clean and Comfortable Environment: Keep your cafe clean and well-maintained. Comfortable seating and a pleasant atmosphere encourage customers to stay longer.
  • Clear Pricing and Policies: Be transparent about your pricing and any policies, such as time limits or additional charges. Nobody likes surprises on their bill.
  • Prompt Support: If customers encounter problems, provide quick and efficient support. Address their concerns politely and professionally.
  • Privacy and Security: Respect customer privacy and security. Ensure that their personal information and data are protected.
  • Feedback Collection: Encourage customers to provide feedback, whether through surveys, comment cards, or online reviews. Use their input to make improvements.
  • Customer Loyalty Programs: Implement loyalty programs to reward returning customers. Offer discounts or free hours after a certain number of visits.
  • Regular Updates: Keep your software and hardware up-to-date to provide the best service possible. This includes updating antivirus software and ensuring all programs are current.
  • Engage on Social Media: Respond to customer comments and messages on social media promptly. Engage with your online community and use it as a platform to share promotions and updates.
  • Regular Maintenance: Conduct routine maintenance on your computers and equipment to prevent breakdowns during customer use.
  • Educational Materials: Provide guides or tutorials on how to use certain software or equipment. This can help customers who may not be tech-savvy.
  • Celebrate Milestones: Recognize and celebrate customer milestones, such as birthdays or anniversaries. Small gestures can create a memorable experience.
  • Problem Resolution: Train your staff in conflict resolution techniques to handle customer complaints effectively and turn negative experiences into positive ones.
  • Stay Responsive: Be responsive to changing customer needs and preferences. Adapt your services and offerings accordingly.

The Bottom Line

Starting a cyber cafe business in Kenya offers endless opportunities in an ever-connected world. Your success in this venture will depend on market research, compliance with regulations, and, above all, a commitment to exceptional customer service.

Remember, your cyber cafe is more than just a place for internet access—it’s a community hub. By providing a welcoming environment, diverse services, and continuous improvement, you can establish a loyal customer base and thrive in Kenya’s dynamic cyber cafe industry.

Armed with the knowledge from this guide, take the leap into entrepreneurship with confidence. Your cyber cafe has the potential to be a valuable asset to your community and a source of pride as a business owner. Best of luck on your journey to cyber cafe success!

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L.K. Nathans

L.K. Nathans

I am a personal finance enthusiast and digital marketer. My work here is to help you navigate your financial journey and achieve your main money goals. Through Omoka Digital, I provide practical tips, strategies, and insights on budgeting, saving, investing, and debt management. My aim is to empower you with the knowledge and tools you need to make informed financial decisions and improve your financial well-being.

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Moscow’s Anti-Cafés - Where Time is Money

how to start a cyber cafe business plan

Since their conception by Russian writer Ivan Mitin, anti-cafés have been spreading from Moscow to all over Russia, and now Europe. Mitin's chain ‘Ziferblat’, established in 2011, reached London in 2013 and Manchester in 2015. The main concept of the anti-café is that the customer pays for time spent in the space rather than for food or drink. More to the point, however, the anti-café aims to encourage socialising and communication, thus providing a cosy, comfortable atmosphere for people to make new friends and spend time with old ones.

An anti-café will usually offer hot and cold beverages, cakes, free wifi and board games, with some even hosting xbox or playstation consoles at no extra cost. The customer is also at liberty to bring their own provisions and use the kitchen to cook - though they should expect to share! The process is simple: you go in and register, take a clock and your time starts. The going rate is typically only around 2-3 roubles per minute (the equivalent of 2-3 pence at the moment). Therefore, two hours amounts to what you'd typically pay for a coffee in Starbucks.

Unsurprisingly, these cafés have really taken off with students who are looking for a space to hang out and have a drink or snack within a sustainable budget. Stepping into ‘Zelyonaya Dver' (Green Door) in Moscow paints a typical picture of anti-café life: ping pong tables in the garden, students singing with guitars on the sofas, and others sipping tea and playing Jenga (zdver.com). It is a common occurrence for people to strike up conversations with strangers and make new acquaintances - a sight rarely seen in a standard Western café.

Indeed, a key part of their popularity is that anti-cafes provide a removed space with an informal atmosphere where social norms and rules are relaxed - in a city like London where interaction between strangers is rare, this might be just what is needed to escape the nonstop rush. As Mitin himself outlined, the concept of a ‘free space’ is key; the customer is autonomous and able to create his own world within the café setting.

The past five years have not only allowed the concept of anti-cafés to spread, but also to develop into some quirky approaches to the idea. Perhaps one of the most weird and wonderful is ‘Kotiki i Lyudi' (Cats and People) near Tsvetnoi Bulvar metro station. Claiming to make Moscow ‘warmer and fluffier’, this is the perfect place for cat lovers to enjoy pastries and tea whilst playing with the 14 house cats, and of course only paying for time ( kotocafe.ru ).

So if you’re travelling to Moscow any time soon, and looking for a place to study, eat or just take some time out on a budget, why not pop into an anti-café, where time really is money.

We are a brand market research business and we've been speaking with people around the world for over 20 years.

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Business Analysis Techniques

Introduction.

There are many techniques that Business Analyst's employ to do their job. With different techniques being available for different purposes in different situations.  The goal of this section of the wiki is to eventually provide:

  • A fairly comprehensive list of techniques of use to Business Analysts
  • A brief description for each of those techniques (the more info the better, but starting small)
  • Tips for when, how, and why to use each technique
  • Links to other resources on the web (blog posts, articles, papers, etc) where you can find out more about the technique

The amount of content for different entries may vary significantly, depending on whether users add to the wiki entry for that technique, and whether it is a commonly used technique.

What do I mean by Technique ?

For purposes of this wiki, I am defining a Technique as a specific action or set of actions that is used by a Business Analyst to help deal with issues of scope, elicitation, documentation, analysis, and verification.

I want to try and separate Techniques from Skills which I see as more general capabilities or knowledge sets of the Business Analyst.  As an example, I would say that facilitation is a Skill, while Brainstorming or running Joint Application Development (JAD) sessions are specific Techniques that supplement the Skill.  Because Skills are more generic to BA's in general, I have them in the Career section of the wiki.

Technique Categories and List

Each technique has it's own page, but I have attempted to group them below by usage. Any technique that is not a link below is a placeholder for a future page.

General Analysis Techniques

  • Class Modelling
  • Mind Mapping

Data Analysis Techniques

  • Data Dictionary
  • Data Flow Diagrams

Decision and Rules Techniques

  • Business Rule Analysis
  • Decision Models
  • Decision Tables
  • Decision Trees

Elicitation Techniques

  • Concept Map
  • Document Analysis
  • Feature Tree
  • Focus Groups
  • Interface Analysis
  • JAD Sessions
  • Observation
  • Problem Statements
  • Prototyping
  • Requirements Workshops
  • Storyboarding
  • Surveys and Questionnaires
  • Use Case Diagrams
  • User Stories

Enterprise Analysis Techniques

  • Benchmarking
  • Context Diagrams
  • Feasibility Analysis
  • Force Field Analysis
  • Futures Wheel
  • Organizational Modeling
  • PEST Analysis
  • SWOT Analysis
  • Value Stream Mapping
  • VMOST Analysis

Features and Functional Analysis Techniques

  • Decomposition - Functional and Otherwise

Prioritization Techniques

  • Category Assignment Prioritization
  • Cumulative Voting Prioritization
  • Hierarchical Cumulative Voting Prioritization
  • Hierarchical MoSCoW Prioritization
  • Kano Model Prioritization
  • Matrix Prioritization
  • MoSCoW Prioritization

Problem Solving and Ideation Techniques

  • Affinity Diagram
  • Brainstorming

Process Analysis Techniques

  • Activity Diagram
  • Business Process Modeling
  • Sequence Diagram

Project Analysis and Scoping Techniques

  • In/Out List
  • Investment Logic Mapping
  • Scope Analysis

Root Cause Analysis

  • Fishbone Diagram

Stakeholder Management Techniques

  • Responsibility Matrices: RACI, RASCI, and More
  • Stakeholder Communications Matrix
  • Stakeholder Maps
  • Stakeholder Onion Diagram
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Internet Cafe in Port for Viking river Cruise - Moscow - Moscow Forum

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' class=

the internet on board the viking ship is dial up and I will need assess to something with higher speed than that. any one know of an internet cafe close to the dock, Northern river Boat station?

how to start a cyber cafe business plan

Many, but I do not mean all hotels offer this service now. If they are high speed or not? Who knows? The internet in Russia is much more costly than here in the USA. Most people who have the net at home (in Russia) use a card, (just like our phone cards with set time limits on them). There really is no such thing as an unlimited $9.95 per month JUNO in Russia. There should be a few to several hotels with in walking distance of your dock? I would write another post and ask what (better) hotels are near this area! Good Luck.

This topic has been closed to new posts due to inactivity.

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IMAGES

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COMMENTS

  1. How to Start a Profitable Cyber Cafe Business [11 Steps]

    1. Perform market analysis. 2. Draft a cyber cafe business plan. 3. Develop a cyber cafe brand. 4. Formalize your business registration. 5. Acquire necessary licenses and permits for cyber cafe. 6. Open a business bank account and secure funding as needed. 7. Set pricing for cyber cafe services. 8. Acquire cyber cafe equipment and supplies. 9.

  2. Internet Cafe Business Plan Template [Updated 2024]

    Traditionally, a marketing plan includes the four P's: Product, Price, Place, and Promotion. For a internet cafe business plan, your marketing strategy should include the following: Product: In the product section, you should reiterate the type of internet cafe company that you documented in your company overview.

  3. Internet Cafe Business Plan: Full Guide

    Executive summary Starting an internet cafe business can be a challenging task, especially if you lack entrepreneuring experience. However, devising a business plan will greatly facilitate you along the way.

  4. How to Start an Internet Cafe in 2024: A Step-by-Step Guide

    Full-time It's hard to believe, but internet cafes are still a thing. They're more common internationally, but they still exist in the U.S. They are usually in lower income neighborhoods where people are less likely to have computers and internet access.

  5. Internet Café Business Plan [Sample Template for 2022]

    Executive Summary Planet One Cyber Café®, LLC is a one stop, standard and licensed internet café and coffee shop that is fully equipped with the latest technology in the cyber café industry.

  6. How to Start an Internet Cafe Business Guide

    A cyber cafe setup can vary from 10K to over 100K, depending on many factors, starting from its size and hardware specs to the business model that you choose for it (e.g., running your own business concept or buying a franchise). For an internet cafe with a layout of 20 seats, you should plan approximately 50k US dollars.

  7. Cyber-Café Business Plan Template

    2.2 Objectives YellowNet Cyber Café has set up its objectives it intends to achieve the following in the first three years of operation. The objectives have been summarized as follows: Creation of a cozy, unique and quiet environment different from other competitors where customers can comfortably enjoy services.

  8. How to Start a Cybercafe Business

    Cyber Business Plan Sample. Last but not least, you need to make an internet cafe business plan. This process might seem daunting, but it's not as difficult as it sounds. A business plan is a ...

  9. Cyber Cafe Business Plan

    Business Concept: this describes the cyber cafe business in detail with information regarding where the business will be located, whether the space for the cyber cafe will be on rent or ownership, the type of business entity the business will opt for from the various types such as sole-proprietorship, partnership, one-person company or a limited...

  10. Internet Cafe Business Plan Example

    Start your own internet cafe business plan. JavaNet Internet Cafe Executive Summary Opportunity Problem. The public wants: (1) access to the methods of communication and volumes of information now available on the Internet, and (2) access at a cost they can afford and in such a way that they aren't socially, economically, or politically ...

  11. Sample Internet Cyber Cafe Business Plan

    Executive Summary. Slicky Cyber Café is business that has been fully registered and has fulfilled the entire requirements for starting a business in Los Angeles, United State of America. The business will be concerned with providing internet services for its clients. Slicky Cyber Café will be co-owned by Patrick Nelson and Theodore Francis.

  12. How to Write a Business Plan for Opening a Cafe

    How to write a business plan for opening a cafe What is a cafe business plan? Start with your vision Study other business plans Building your business plan template Section 1: The executive summary Section 2: How will your cafe business succeed? Section 3: Study your competition Section 4: Analyze your target market

  13. How to Start an Internet Cafe Business in 12 Steps

    1. Do Market Research Like any other business, it is extremely important to understand the demand and trends related to internet cafe services locally. It is essential to identify your target audience, such as students, professionals, gamers, or tourists.

  14. How To Start A Cyber Cafe

    Find A Location. The next step after conceptualizing the business idea and getting help to arrange for funding for the business, the next step involves actually finding a suitable place to start the cyber cafe. The location of the cafe must be to attract crowds, especially young customers, and therefore can be situated close to a school or ...

  15. Cyber Cafe Business Plan in Kenya [Free PDF Template]

    Appendix Identity: A brief business description Problem: The issue your cyber cafe addresses Solution: Your unique offerings and product/service descriptions Competition: Analysis of competitors' strengths and weaknesses Expenses: Startup costs Target markets: Customer demographics Marketing activities: Strategies and associated costs

  16. How To Start A Coffee Shop (2024 Guide)

    12 Key Steps To Open a Coffee Shop. 1. Have a Vision. Passion with a vision is the driving force you need to move into action and succeed. Your desire will be the fuel to your success, and your ...

  17. How to Start a Cyber Cafe Business in Kenya

    A good cybercafé business plan should include startup costs, sources of business funding, risks and strengths of the venture, market research findings and cash flow projections. Equipment Needed to Start a Cyber Cafe in Kenya The following are some of the requirements for cyber cafe requirements and their respective costs:

  18. Coffee Shop Business Plan PDF Example

    Whether you're an experienced entrepreneur or new to the food and beverage industry, this guide, complete with a business plan example, lays the groundwork for turning your coffee shop concept into reality. Let's dive in! The Plan. Our coffee shop business plan is structured to cover all essential aspects needed for a comprehensive strategy.

  19. A Step-by-Step Guide to Starting a Profitable Cyber Cafe Business in

    Chat on WhatsApp We wrote this guide to help you overcome these challenges. By the end, you should have a good idea of how to start a profitable cybercafe business in Kenya and how much you are going to invest. We'll talk about the kind of equipment you need, how to pick a good location, and how to acquire the necessary licenses among other things.

  20. Moscow's Anti-Cafés

    Indeed, a key part of their popularity is that anti-cafes provide a removed space with an informal atmosphere where social norms and rules are relaxed - in a city like London where interaction between strangers is rare, this might be just what is needed to escape the nonstop rush. ... We are a brand market research business and we've been ...

  21. Techniques

    Business Analysis Techniques Introduction. There are many techniques that Business Analyst's employ to do their job. With different techniques being available for different purposes in different situations. The goal of this section of the wiki is to eventually provide: A fairly comprehensive list of techniques of use to Business Analysts

  22. Internet Cafe in Port for Viking river Cruise

    The internet in Russia is much more costly than here in the USA. Most people who have the net at home (in Russia) use a card, (just like our phone cards with set time limits on them). There really is no such thing as an unlimited $9.95 per month JUNO in Russia.

  23. One World Cafe, 533 South Main Street, Moscow, ID, Cafe

    One World Cafe. 533 S Main St Moscow ID 83843. (208) 883-3537. Claim this business. (208) 883-3537. Website. More. Directions. Advertisement.